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TopNotch Furnishers Reviews 

578
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

We ordered swatches to decide exactly what colour and material we wanted, they arrived very quickly. Our bed took only 3 days from ordering to get delivered and our delivery/Assembling team Wasim and... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic service from start to finish. Well worth paying extra for them to put my bed together. Very professional, very polite men.

Beoordeeld met 4 van de 5 sterren

Ordered a bed from TopNotch Furnishers. Delivery was quick and the bed of excellent quality. Delivery guys were very nice and helpful as they happily helped take the bed upstairs. Only problem I enc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The customer service was good very very quick response. I was able to delay delivery for when I needed, Saturday delivery which is rare to find. The delivery guys were amazing I chose assembly and the... Toon meer

Bedrijfsgegevens

  1. Slaapkamermeubilair winkel
  2. ook in
  3. Beddenwinkel
  4. Meubelfabrikant

Over TopNotch Furnishers

Geschreven door het bedrijf

We are a UK-based furniture brand that believes furnishing is a process of decorating your home rather than simply making a purchase. Every item is proudly manufactured in the UK using premium materials, designed to deliver high-quality craftsmanship, well-proportioned designs, and enduring style.

From luxury beds to multi-purpose ottoman footstools, we help you express your unique style and taste. Each piece offers customisation options including fabric selection, headboard height, and over 20 colour combinations — allowing you to personalise your space exactly the way you envision it.

Guidance, Choice & Care

Our approach is built around guidance, choice, and care. We offer free fabric samples so you can assess texture and colour in your own home before making a decision. Our trained professionals are also available for one-to-one video consultations to help you select your perfect fit with confidence.

All UK orders include free delivery and are backed by a 2-year warranty, giving you peace of mind while investing in high-quality luxury furniture.

Trusted by 10,000+ Homes

Over the years, TopNotch Furnishers has helped more than 10,000 homes come alive with designs that feel personal and thoughtfully curated. With our interest-free financing options through Clearpay and Klarna, furnishing your home is not only seamless but enjoyable — making it easier than ever to bring home the furniture you love.

Our Promise of Perfection

At TopNotch Furnishers, perfection is not just a vision — it is our promise. Every item is handcrafted with meticulous attention to detail and finished to the highest standard. From the first design sketch to the final finishing touch, we dedicate 110% to ensuring your home reflects excellence, elegance, and enduring quality.

Super-Fast Shipping

With our fast and reliable delivery service, your chosen furniture can arrive at your home without unnecessary delay. Each piece is carefully packaged to ensure it reaches you in perfect condition. For even greater convenience, an Express Delivery option is available at checkout — bringing comfort, quality, and style to your door sooner than expected.

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30 Night Risk Free Trial

We proudly offer a 30-night risk-free trial, giving you ample time to evaluate our beds with complete peace of mind.

At Topnotch Furnishers, we want you to shop with complete confidence. That’s why we offer a 30-Day Risk-Free Trial on all our standard beds. Enjoy your new bed in the comfort of your home for 30 days and experience the quality, support, and craftsmanship firsthand. If you’re not completely satisfied within the trial period, simply contact us and we’ll guide you through the return process in line with our return policy. Exclusions Please note that this 30-Day Trial applies only to standard beds. Custom, made-to-order, and bespoke items are excluded from the trial offer, as these pieces are specially manufactured to your individual specifications and preferences. If you have any questions about whether your selected item qualifies, our team will be happy to assist you before purchase.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

578 reviews

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4,7

Alle reviews

(578)

87 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great Service from ordering to delivery and assemling

We ordered swatches to decide exactly what colour and material we wanted, they arrived very quickly. Our bed took only 3 days from ordering to get delivered and our delivery/Assembling team Wasim and Kammi were brilliant. Polite, respectful and very efficient! Would definitely recommend Top Notch Furnishers!

8 oktober 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Just the worse.

Where do I start with this appalling company. We ordered a king size manhattan bed from this company. It arrived Wednesday 30th September 2026, missing the slats and the bolts/screws. Tried to get hold of the company it was awful. Wouldn’t answer the phone only communication was by what’s app and that was ignored for hours. Still haven’t received the parts 5th October and the bed can’t be used. If the parts don’t arrive we will have to send it back and get a refund and notify the card company for a charge back.

Avoid this company the customer service is shocking the quality of the bed is awful. We have found a small hole in the head board. Wish we had used a decent company instead of this one.

UPDATE: via whatapp a very rude customer service person is saying that the item was sent out on Saturday and DX knocked on my door. We were home all day and when I click on the tracking link it’s saying we have received your details and waiting on the item this was Thursday. They have shut the chat on what’s app and amazon. Dreadful customer service definitely one of the worst we have dealt with. And being told to take down a review is beyond a joke !!!!!!!

Replying so when clicking on your link on amazon it takes you to your website and also your number that was used on WhatsApp is the one that appears on your website link from amazon. Plus the email address also links to your website and I have had correspondence from yourselves via email. So I would say it is the right company and you are just trying not be associated with a terrible service.

"UPDATE 2: The company is now actively falsifying delivery details. They claimed a replacement was sent via DX and a delivery was attempted on Saturday. However, entering the tracking number (7097293905) into the DX portal shows the package is only at 'label created' stage and was never handed to the courier. They are fabricating delivery attempts to buy time."

"UPDATE 3: Deception fully exposed. The company's copy-paste reply claiming I bought from a different 'Amazon seller' is a deliberate trick. They run an Amazon store under the name 'softsleep ltd' operating out of the EXACT same address: 2nd Floor, Eastborough Mills, Dewsbury, WF13 1PA. They are using their alternative trading names to lie to customers and manipulate Trustpilot reviews. Bank dispute is officially active."

29 september 2026
Review zonder uitnodiging
Logo TopNotch Furnishers

Antwoord van TopNotch Furnishers

We are sorry to read this review; however, we need to clarify an important point for anyone reading it.

After looking into the details provided, it appears that the bed referred to in this review was purchased through Amazon from a different company and was not supplied by us. We therefore have no record of this order and were not responsible for the delivery, missing parts, condition of the bed, or any subsequent delivery arrangements mentioned in the review.

We fully understand how frustrating it must be to receive a bed with missing components and to experience difficulties resolving the issue. However, we cannot resolve an order that was placed with another seller, nor do we feel it is fair for our company to be held responsible for another retailer's product or customer service.

We would respectfully ask the reviewer to check their Amazon order confirmation, which will show the name of the seller responsible for fulfilling the order, and direct the review and complaint to that company.

We take genuine complaints about our products and service very seriously and are always happy to investigate them. In this instance, however, the purchase described in this review was not made from us, so the allegations made against our company are unfortunately misplaced.

We would appreciate the review being corrected or removed so that it does not incorrectly reflect on a business that was not involved in the transaction.

Beoordeeld met 5 van de 5 sterren

I purchased a bed on Saturday

I purchased a bed on Saturday, I had the bed delivered on Tuesday, very quick delivery. I have to say Topnotch service is outstanding. One thing to be aware of is the delivery company they use refuse to deliver the bed to the room of choice despite this been advertised on the website, this is the only issue I found and not a fault of topnotch, when I spoke to topnotch about this they immediately offered a £20 refund, however I said I did not want the refund as they are a small company and with the rising costs they have enough to worry about, I purely wanted to let them know for future customers.

I would highly recommend Topnotch however I would double check that the delivery company will do as stated on the website.

22 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

They were very resourceful with their…

They were very resourceful with their time, and they were compassionate in their work. They displayed outstanding customer service. As a result leaving me with a great deal of satisfaction at the end. I would absolutely recommend their service.

19 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The customer service was good very very…

The customer service was good very very quick response. I was able to delay delivery for when I needed, Saturday delivery which is rare to find. The delivery guys were amazing I chose assembly and they assembled with ease even kindly took their shoes off. Very friendly guys. Thank you. Seamless order to delivery

19 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good Customer service

I received my bed today and I am so impressed with the fast delivery. The staff that helped me assemble the bed were so professional and kind. I enjoyed Good customer service from Topnotch and I love my new bed.

17 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordered the Luxury Eden Bed

Ordered the Luxury Eden Bed. Great communication and fast delivery. The delivery guys were very helpful.
I had some questions to ask before and after the order and within minutes of me sending a message I had a reply. Great customer service.
I would recommend and order again.

10 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing

It has veey good
Good customers. They were very friendly. They went above and beyond. Very trust worthy and would recommend.

10 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

After doing research on which bed I'd…

After doing research on which bed I'd like I finally decided on TopNotch Furnishers for it. After looking at the reviews I was a bit sceptical on purchasing as although most reviews were great there was an odd one that I was wary about. Anyway I followed through on the purchase and needless to say it went very smoothly and when I had a question for CS they were quick to respond and very helpful. I would recommend this company for quality, price and speed and good CS. Nice to write a good review of a company for once. Don't hesitate to buy. Thanks.

6 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely love my new bed

Absolutely love my new bed! It looks even better in person and feels really solid and well made. It’s comfortable, stylish, and has completely transformed my bedroom. Really impressed with the quality, especially for the price. Very happy with my purchase and would definitely recommend!

1 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely delighted with Top Notch…

Absolutely delighted with my bed frame from Top Notch Furnishers. The quality is excellent and, even after having it for several months, it still looks and feels as good as new. It’s beautifully made, sturdy and really good value for the quality.

A special mention also has to go to the customer care team. I had a query which they handled brilliantly, and they genuinely went above and beyond to get everything resolved for me. Their communication and willingness to help were exceptional.

I would definitely recommend Top Notch Furnishers for both the quality of their products and their outstanding customer service.

11 augustus 2026
Review zonder uitnodiging
Logo TopNotch Furnishers

Antwoord van TopNotch Furnishers

Hi,
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that your bed is still looking and feeling as good as new after several months.

It’s especially lovely to hear your kind words about our customer care team. Providing great products alongside helpful and reliable service is incredibly important to us.

Thank you again for choosing TopNotch Furnishers and for taking the time to share your experience. We truly appreciate your support!

Kind regards,
TopNotch Furnishers

Beoordeeld met 4 van de 5 sterren

Ordered a bed from TopNotch Furnishers

Ordered a bed from TopNotch Furnishers. Delivery was quick and the bed of excellent quality. Delivery guys were very nice and helpful as they happily helped take the bed upstairs.
Only problem I encountered was no-one was picking up the phone otherwise superb on everything else.

1 augustus 2026
Review zonder uitnodiging
Logo TopNotch Furnishers

Antwoord van TopNotch Furnishers

Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear that you’re happy with the quality of your new bed and that our delivery team were friendly and helpful.

We also appreciate your feedback regarding reaching us by phone and apologise for the inconvenience. We’re always working to improve our customer service and accessibility.

Thank you again for choosing TopNotch Furnishers. We hope you enjoy your new bed for many years to come!

Kind regards,
TopNotch Furnishers

Beoordeeld met 1 van de 5 sterren

A waste of time !

I am absolutely appalled by the service I have received from this company.

I paid over £2,000 for a built-in bed that hasn’t even lasted a year. Not only have parts of the bed started falling apart, but there are also exposed areas along the wall where the installation was left unfinished. Several aspects of the work were simply not completed to an acceptable standard.

I raised these issues repeatedly over the course of several months. I was assured that someone would come back to rectify the problems, yet those promises were never fulfilled. Despite the bed being covered by a warranty, no genuine effort was made to honour it or resolve the faults.

Before any attempt is made to claim that this was a different company, I will be attaching screenshots of our conversations clearly showing their company name and logo. I will also be sharing my experience in a TikTok video so others can make an informed decision before choosing this company.

14 september 2025
Review zonder uitnodiging
Logo TopNotch Furnishers

Antwoord van TopNotch Furnishers

Hi,
We are very sorry to read about your experience and are genuinely concerned by the issues you have described. This is certainly not the standard of service or workmanship we aim to provide.

We have tried to identify your order from the information available in this review, but unfortunately we have been unable to locate any order or customer details that would allow us to contact you directly or investigate what has happened.

We absolutely want the opportunity to look into this and resolve any outstanding issues. Please contact us directly with your order number, name and delivery postcode, and ask for your case to be escalated. Once we can identify the order, we will review the history, including the warranty concerns and previous communications, and work with you towards a resolution.

We are ready to address this matter and would appreciate you getting in touch so that we can properly investigate and put things right.

Kind regards,
Top Notch Furnishers

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