TORCHSTAR - Light Fixtures Wholesaler Reviews 344

Easy to order and pick-up from warehouse. Fast and easy.

I was needing a specialized piece so I contacted them. Ruby worked to find what I needed and got an invoice for the part sent to me so I could purchase the part instead of having to buy a whole set! Thank you.

The warranty process was a little rough, but the cs team was responsive and helped resolve the issue.

I bought the wrong light kit for my safe. It had a switch instead of a motion sensor. My bad. Customer service got back to me a resolved the issue promptly and I bought a sensor. All good!

I was looking for a discontinued ceiling can light but had no luck until a sales rep named Ruby answered my email. Ruby FOUND the light for me, and was so helpful, kind and cheerful…. I couldn’t believe my luck! Usually you get a computer generated blanket statement to your email request… Not with this company!! I got a real helpful person. I am so happy now to have all of my overhead lights match. You can’t go wrong with this company. They have great customer service.

This is the first time I used Torchstar, so I wasn’t sure what to expect. The product arrived timely; however, I was disappointed when one of the light kits did not work. Additionally, I wasn’t sure how easy it would be to deal with their customer service. I reached out, provided the information they required, and a service rep named Irish worked diligently to replace a light kit in a timely manner. The lights are installed, and we are very happy with them. I would do business with Torchstar again.

Sent a question online and got a quick answer and price and product sent quickly.

Quality products. Best customer service.

Prompt and cheerful part replacement at a low price!

Nice lights good customer service.

Glad that Torchstar used metal and not cheap plastic for this banker’s light. Looks good on my new desk.

Great assistance trying to get my strip light controller to work

Did not have to purchase a large volume as I am not a contractor. Looked at many sites for the replacement lights but all required purchase of many items when I only needed two. So, went directly to manufacture and they accomodated my order directly and quickly. Thank you.

I purchased a battery powered trouble light. I have purchased this light several times before and love it.
The problem is there was only one left available and I wanted more; I don't know if they are just out or have discontinued them.

Good product, easy ordering, and quick shipping.

We experienced outstanding customer service when a hardscape light failed. We contacted the company, and without any hassle, they shipped a replacement light within just a few days. I highly recommend their support!

They still make the product I purchased and installed a few years ago.

My order arrived incorrectly but they did everything to fix it !

Sent the wrong lightbulbs and stopped responding to the support ticket about it.

extremely helpful really knew the products and gets right back to you with answers .