Torqueball Reviews 139

The reviews on this item were very impressive. Since I ordered 2, 1 for me and 1 for my wife, I'm positive it will help both of us.

Ordering on-line is easy. I look forward to receiving this product soon. However providing a review about how I like it is not possible until I actually receive it and try it.

Bought this for my husband today - hope he gives it a try. His hands shake when he turns his wrist into a certain position.

The interesting explanation of your hands and brain connection made sense after watching my mother’s hands deteriorate along with her memory. I don’t want that to happen to me.

I am intrigued and excited to gift the torque ball to my mother and stepfather who are in their 80’s. I also got one for myself at age 52. Never too early to start it seems! The science makes so much sense. Thank your for the education and dedication!

I would not recommend anyone purchase from TorqueBall with any possible intention you may want to return the product. FYI The balls are quite heavy. They offer 90 days money back guarantee - wrong! They don't. I purchased the ‘Couples Pack’. They were too heavy and unsuitable for me, so I wanted to return them for a refund, as per TorqueBall guarantee. I sent Torqueball an email requesting return address and refund. Their only correspondence entailed an automated email from James Cole advising someone would contact me in 1-2 business days. Nope, they don't do that either. 16 days later, I wrote a further email, request was same as first email, and I received the same automated email from James Cole with same advice ‘1-2 days’. How many times does one email, so I asked Paypal to help me.
Important Note.
My request to Paypal was for them to ‘obtain a return address and refund’.
My original Request to Paypal and my subsequent appeal were both denied, both with reason ‘The seller has advised that you received the product.’ Quite the opposite from the reason I wanted their assistance. At this point, I no longer want a return address but just a refund. And to date, Paypal have closed my case and not a whisper from James Cole at TorqueBall (6 weeks ago). My experience cost me $150.13 USD. I have certainly lost confidence in the reason I use PayPal for all my online purchases.

BEWARE. It seems like a scam to me. I received my torque ball a few days ago. I cannot work out how it will be of any benefit. I am putting it in the rubbish. Can't be bothered dealing with this company

I ordered the item on December 1 for Christmas. It did not arrive until January 4; too late. I called and e-mailed Torqueball several times. They either do not answer their phone or it answers and then hangs up in you. Email responds saying they will get back to you within 2 days and they do not. I’ve asked PayPal for assistance but to no avail. I’m so frustrated.

Torqueball should receive zero stars.
I ordered in November but never received the product.
Emails were answered saying my address was invalid and they couldn't deliver. I then asked for the product to be delivered again giving a different address. They responded by asking for a very high postal fee. I refused this & asked for a refund.
Since then I have only received AI responses saying they will get back to me in 2 days. That time has well & truely lapsed with no result!!!
The company appears to have numerous poor reviews regarding the product and response to emails.
Beware of Pure Commerce company, read the reviews 1st.

Total SCAM -- DO NOT BUY

I tried to cancel after family member ordered -- tried to cancel same day ordered. 'James' responded within hours -- NOPE, you can return once you receive it. Well, now I got it and 'James' will NOT respond to email ever again. Contacting my credit card company --

Item was not what I expected and have not been able to return it. The company has not responded to my requests to return even though they acknowledge receipt of my request.

BEWARE!!!! DO NOT BUY!!!! I am not strong enough to revolve the ball with my hands (which is why I bought it!) so wanted to return it. The bot customer service said to email them. I emailed them numerous times getting automated response that they've received email & nothing else. No phone number anywhere.

No response from the company after multiple requests for a return authorization. Emails and calls are all AI generated responses.

Don't waste your money!

SCAM: 1/16/26 Received 2 balls that dont work. Immediately emailed, phoned, emailed twice more. Literature says cant return unless you contact them and get an RMA. Their email replies stall by saying they'll get back to you in 1-2 business days, but they don't: THAT IS A LIE. They are just running out the clock to prevent your refund. Paypal charge is in name of "dba Pure Commerce."

Ugh. Device is useless. NO response from multiple attempts to reach the company.

Bought a torque. Did not spin. Wrote back several e mails with no reply. James was on the torqueball e mail. Waste of money and time. Do not buy.

It took months to come and then it is a piece of crap. Does not work. On their site, it says it is 4.8 positive with no 1,2,or 3 stars reviews. Trustpilot should monitor this better.

I should have believed the bad reviews. Ordered and received, but after trying the Torqueball, decided it’s not for me and want to return for refund. I emailed the day after receiving. Got an automated reply saying they’d be in touch in 1-2 business days. It has now been over a week and no return label sent. I have followed up with three more emails and a phone call with no response.

Don’t order a Torqueball - the company is just as unresponsive as other reviews have stated.