Total Wine & More Reviews 

Employee either lied or didnt know what they were talking about they swapped out a bottle straight bourbon with a blended Canadian whiskey. When I called him out on it he said they just changed the bottle design. I even made a comment "so they just rounded down the proof huh? I spoke with the manager and they said they wouldn't take an exchange on a sealed bottle. Out 185 bucks and I won't shop here again.

The app is terrible. You try to look up items and nothing. It need worked on.

I am wondering if Total Wines and More has a policy of security officers following Black men around the store. Yesterday a latina officer followed my partner into the store. I went in another direction and she had followed him looking at him. I made eye contact and she disappeared. This is the second incident. The first a latino security watching and followed him as he existed the store. I had our purchases in the basket and existed behind him. I made eye contact with as well to see if he was going to approach him. At that point he went back into the store. This is frustrating as we only come to make purchases not to steal.

Ordered online many times over the years and always had a good experience. Any order problems are always quickly resolved, often exceeding my expectations. I try to buy all my alcohol here when I can.

Ordered something on line that is currently pretty hot among bourbon enthusiasts and it was in stock. I ordered and paid online, then drove up to the store, 40 mins away. Pulled into a spot, alerted my arrival in the app and some was out to hand me my order within a few mins... It was awesome. North Brunswick location. Will definitely return 👍

This store has a great selection and great prices, but there is always a catch to the deals they offer. For the past week I have been bombarded by emails from them telling me I can save 20% OFF on wines this Memorial Day. So I went into the store and asked a clerk how I can tell which wines were part of the sale, and he told me the ones with the yellow labels. He didn't say anything about needing to download an app. So I went to the register and the cashier asks me if I downloaded the app. I told her I was a member but I didn't know anything about an app. And there was a line of people behind me, so I wasn't going to stand there and download an app. So I went ahead and paid full price for the wine. Which pisses me off. Because everytime they have a sale like that THERE IS ALWAYS A CATCH. Their ads are deceptive as hell. You MUST read the fine print, or you'll get screwed.

They refer to Memorial Day as 'The Long Weekend' now. No respect for those who served and are no longer with us. They even disconnected the chat with me when I asked why?

If I could give them 0 stars I would. DO NOT USE THEM - they are terrible. They missed 2 deliveries and we were relying on them for a party. DO NOT USE THEM.

Impressive selection of extraordinary wines from Israel, in particular Judean Hills. Better than French wine.

I recently placed a delivery order with Total Wine & More from the Shrewsbury location while preparing for a very important family event--my father's 90th birthday, combined with another celebration and my daughter being inducted into a nationally recognized business school for being at the top of her class.
I want to be clear: I understand deliveries can be busy, but this experience was extremely disappointing and caused unnecessary stress at a critical time.
The driver arrived and parked down the street without hazard lights, remained in his car on his phone, and made no attempt to approach the house, ring the doorbell, or identify himself. I was outside speaking with my landscapers near my driveway--where delivery drivers typically pull in--and had no idea he was there.
When I approached his vehicle and knocked on his window, thinking he was lost or something, he stated he was delivering for Total Wine and needed my license. Given that I am currently disabled and recovering from shoulder surgery, I politely asked if he could bring the order to my door, as most drivers do. He showed no willingness to help.
I went inside to quickly retrieve my license, and within what could not have been more than 45 seconds, he had already left. The order was marked "missed delivery" and returned--despite the fact that I had made contact and was actively completing the process.
When I called customer support, I was told the best they could do was reschedule for the next day--completely unacceptable given that my event was starting within hours. The store was equally unhelpful, offering only to have me reorder (including paying delivery and tip again), with no effort to resolve the situation in real time--even though the driver was likely still nearby.
As a result, we had to scramble and send someone to another store during the event to salvage the situation.
This was not about the cost--it was about reliability, professionalism, and basic customer service

Brennan did an amazing job with a super fun winetasting party I attended at Total Wine in Overland Park Kansas I had no idea when I was invited to this, that I would walk away with a better understanding of Italian wines. This was the focus of the wine tasting although Brennan is very familiar with French wines, Napa wines etc. Truly a wonderful experience I’m now better educated on what wines to buy at a reasonable price

24 hours after placing the order, they email me that they cannot complete the order. Called 2 X and was placed on hold for over 5 minutes. On my 3rd try, i was given some gibberish about being in a queue, so, my confirmed order was now cancelled. THIS IS THE WORST SITE TO ORDER WINE FROM!!! Unprofessional, disorganized, unresponsive, totally not helpful, etc. I DO NOT RECOMMEND THIS SITE!!!

Customer service is very unprofessional nasty attitude .got attitude with me because I didn't want the type of champagne he tried to pawn off on me .I was there for 30minutes .spend a lot of money there that day .please improve your staff

Where in the world the price of the beer is so high. They sell non alcoholic beer for 13 dollars and the regular beer for 34 dollars. Who they think are?
Someone must report to the authority and give them a huge ticket to pay

I went in the store thinking I could find Kopparberg Strawberry Lime Cider since it was advertised in stock at a store nearby. They didn't have it so I asked if they had anything similar. The girl recommended Austin Eastciders, any flavor. Not only is this NOT similar, it is disgusting! If the employees don't know, they should say so. Stop trying to make a sale no matter what. I just wasted $12 and 20 minutes of my time on complete garbage. And the store just lost a customer because I will never go back there.

Every time I go into the store close to my house the man working in the wine and champagne section just keeps harassing me over which selections to make. I try to hide from him but he is always there. It is the West U store. He just wants me to buy his selections which are all horrible. I now order online just to avoid this man. Total Wine is becoming like Specs and trying to push certain bottles. So annoying , beware of this man.

Orders NOT delivered in provided time slots, they just forget.
Customer service "Clueless & Rude"
We'll be switching to some other vendor.
AWFUL!!

Awful awful customer service. Placed an order on line for delivery. Delivery never came- store “claimed “ they tried to deliver- was home the entire time. Nothing on the app or text. NEVER ordering from them again!!

This is about their website.

They continually require you to "prove you are not a bot"? and then when you do they continue to ask you to repeat the procedure multiple times with no end.

I thought they were in the business to sell wine. I guess I was wrong: they just want to P Off their customers. Mission accomplished!

wake TFU management!

The worker was very rude when talking to us when we asked a question she got very nasty with her words. Very bad customer service by the so called manager. She need to be fired. Racist people.