Total Wireless Reviews 547

If I go less than one star I would.

The service is horrible, I paid for 2 months plan that come with the phone(Moto edge 2024). It doesn't work in many areas as the mobile network just goes off you will get no connection to Internet in so many areas near Chicago. As a delivery driver I depend on my phone everyday and Total wireless makes it impossible.

I contacted their customer service and they said they can see I am not getting data and they cannot help me as they cannot reset my phone. "It's their phone".

I transfer from Metro by T-Mobile to this, but now I'm going back to then as I didn't have any problem with the network with them in Chicago, Dallas etc.

The map they show is fake I guess.

Total wireless is a scam. I had them for about 2 years but I always had the lowest plan because I mainly used this phone for text & calls. On 4/1/2026, I upgraded my plan to the highest plan. The same day and each day after that, my Internet was extremely slow. I can check emails, search in the internet browser but any video calling, receiving or calling out, short clips, movies or any video, it won't work. The speeds are extremely slow. I called 3 times and one of the times I was on the phone for at least 3 hours, troubleshooting. They gave me so many excuses such as, see if your signal or video works outside the house, which I did and it still dint work, oh you need another sim card, I did, same issue. I just made a complaint through the FFC. This is ridiculous, 9 days in and can't use anything with videos.

I was searching for a new phone like the Samsung Galaxy Fold, Home Internet and Galaxy Table and I went to the Total Wireless Store and I walked in and the salesperson (Briana) was finishing up with a customer she was helping. In the mean while I was looking at the phones, tablet and the home internet that was on display so when she finished up with the customer she came up to me and started taking care of me and I asked her what her name was and she said it was Briana and I introduced myself and she asked what phone I was interested in and I told her the Samsung Galaxy Fold Home Internet and the galaxy Tablet and she said they were out of that phone Samsung Galaxy Fold so she told me about Samsung Galaxy A26 5G and she brought it out to me to look at and I told her I would get the phone and she took very good care of me! I got all the bells and whistles! A new phone, home internet and a galaxy A11 tablet and she used the all the discounts I qualified for which meant I got an awesome deal not just the gadgets my bill was going to be less also! Brianna was very professional and actually walked me through every device and showed me how each one worked and I was a satisfied Happy Customer and I could not wait to get home and set up each device. I want to let everyone know that all Total Wireless Stores sales people aren't rude or terrible the sales rep that I worked with was very professional and knew her job from A to Z very knowledgeable and she listened to everything I said I was looking for in a phone, tablet and home internet! If you want to go to Total Wireless and get awesome customer service go to: Total Wireless located at: 6442 W. Glendale Ave. Ste. 6442 Glendale, AZ 85301| Phone (623) 322-1152 and ask for Briana she will get you everything you are looking for. Briana thank you so much for all your help! You Rock!!!!!!

great customer service , love how patience they were in helping me have the things i needed in my new devices .
very friendly environment

Ever since it went from total wireless to total by Verizon this company an it's service has gone from 5 stars to 1 star, the service is terrible, the people are horrible at their job, it couldn't get any worse! I would definitely not recommend total by Verizon to anyone!! An this is coming from a long-term customer

Totalwire there customer that has there service like me they have change the due date to I'm on the 3rd of month an they change there plan on people due that have payment that come in on the 3 of every they fell that at 2:30 am on the 3 day of the due that we good customer don't need service what can company that total wireless has be come who every came up with this they need fired yes for program this to where us older customers with service on the 3 rd of every month yes fire this person today before the three of every my next month yes

The prices are great BUT God forbid you need to call customer service. The AI guy is a clueless joke, I would like to take a baseball bat to him. I spend hrs trying to reach a live agent only to be connected to someone that I can't understand but don't worry Mr. AI will hang up on me again and again...I'm just trying to pay my bill

I went in to pay my bill at 35th Ave & Glendale. The person helping me was Haris who normally works at 2700 W Baseline Rd. Boy, I hit the jackpot by speaking with him. I’m trying to get a new phone and he gave my solid deal.

Haris was amazing! He helped me for over 2 hours and he was wonderful. I am so glad he came to this store today. It’s hard to find good helpful friendly and excellent service these days. I really appreciate him-please keep him and let him transfer to the store on 35th for my sake (lol)!!

Thanks for all your help Haris. It was great working with you.
Debbie Brelia

so my friend sent me a first gen SE iPhone right....cool i've had one before and used it on another carrier right....well with this a** company they want to lock me into a FORTY DOLLAR PLAN......that's right in order to get my iPhone unlocked i have to be with them for A YEAR at FORTY DOLLARS!!!!

Excuse me but im paying 25$ for the SAME amount of data and unlimited and you want to try and one up me to unlock my iPhone i should have a good mind to send it back to it's owner and have him pay my expensive bill what a rip off this company is to get a iPhone network unlocked from here

please do reply to this i really hope you do bunch of phonies you guys are

I brought a phone online and never received my phone or my refund

Store total wireless 2395 Westchester Ave keeps on playing the advertisement loud ,they don’t have no consideration for no body ,people are trying to sleep ,watch tv or have a peaceful day and that can’t even happen ,don’t know why the talking advertisement have to be played so loud .they won’t be getting any business from me ,was trying to buy ten phones ,thanks anyway.
Details
The verizon store always playing the speaker loud with the advertisement, iam not able to sleep due to the noise please investigate ,this happens all the time ,third time iam reporting this and nobody is doing anything to resolve the problem

I am extremely dissatisfied with Total Wireless Home Internet service.

Since I started the service approximately one year ago, I have been paying $60 per month (discounted to $50 with AutoPay), in addition to having invested $120 in the router and the Home WiFi service activation fees. However, the internet quality has been completely inconsistent and unreliable.

I have called customer service multiple times, sometimes even twice within the same month, reporting the same connectivity issues. The only “solution” they offer is to restart the router or request technical information, but this never resolves the underlying problem.

Additionally, when I signed up for the service, I was assured that my address had good coverage with their network. This is clearly not true, as the connection is constantly unstable.

What is most frustrating is the complete lack of compensation for these ongoing issues. Despite months of poor service, they have never offered any meaningful credit or discount. The only option they provided was to refund the most recent payment, which is insufficient considering the time and money I have lost.

To make matters worse, they also failed to honor a payment extension that had been previously promised to me. I was told that the payment would be extended from March 28 to March 31, yet the automatic charge was still processed ahead of time.

In summary, this is an unreliable service with repetitive and ineffective customer support, and a complete lack of accountability toward the customer. I do not recommend it at all.
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Customer Service Blows. They kept charging me for 2 months after I unactivated my device. Called Customer Service to get a refund. What I learned is they stall you on the phone purposely so that you get frustrated and hang up so they don't have to refund you. I contacted the BBB. There are numerous complaints filed with them over this practice. They had me on the phone over an hour and a half for a refund. They took the money out of my account no problem and wanna refund me via a check. Wtf. Don't use this Company they are horrible. Worst in the country. See You in Court Total Wireless!!!!

IF I CAN DO NEGATIVE 1 THEN I WOULD THIS SERVICE IS THE WORST THEN NO ONE SPEAKS ENGLISH NO ONE KNOWS WHAT TO DO JUST FLAT OUT THE WRST SERVICE EVER

If you’re thinking about switching to Total Wireless, think twice. I’ve been with them for over two and a half years, and I can honestly say their customer service is some of the worst I’ve ever experienced.
My phone has gone into SOS mode more times than I can count and not just mine, but other lines on my account too. Every time I reach out, I’m told my account is “broken” and that they’ll fix it… but nothing ever gets resolved.
What makes it worse is how they treat customers. Calls get dropped, representatives hang up on you, and there’s zero accountability. It feels like no one actually cares about helping you.
Sure, you might save a few dollars on your bill but be ready for constant headaches, stress, and unreliable support. That “cheap” service comes at a cost.
The final straw for me? I landed at an airport after traveling to another state, and my phone suddenly went into SOS mode. No service. No way to call anyone. Completely stranded all because my line was randomly disrupted.
That’s unacceptable.
Bottom line: this company will disappoint you when you need them the most.

This is me, Timothy Perez. I got a phone through total wireless 2 weeks ago. They banned my account and restricted me from using my services. Because they said that I violated their terms of agreement for making long calls when they technically have that package plus I have technically unlimited calls and text, and they said that I violated the terms of agreement when they have international calling included saying that I made more than hours of calling when technically I didn't violated nothing but talking to my wife on the phone.How is it a violation when you have unlimited calls?Top of that, they have international calling.When I just have this phone for 2 weeks i recommend customers do not go with total wireless.They are very terrible customer service bands.Customers just for being on the phone, long distance calls, and you only have to have on the call for certain amount of hours.And if you're on it more than four hours , they restrict you account , that is very bullshit i Am very unsatisfied with customer service i just got my account suspended today. In customer support say that they they cannot uplift my account. It's automatically triggers a red flag and suspend my account, but it's such a lie because when it includes a package, you should be able to call to the Philippines with no problems to any destination as long as you want to talk on the phone because you have unlimited talk and text and plus you have the package included So if anybody wants to go with total wireless do not go with them.They are terrible even if they're packages are cheap.I am a very unsatisfied customer.Because I got my account.Shut off my service shut off

I gave one star cause the man customer service was great, he did what he had to do to sell these raggedy phone, I told my husband not to go here cause it looked like the service was poor and he did anyway and look poor ass phone and service nothing work right, do not go here

Bought phone from WM, locked to Total Wireless. Called them & told them their rate was more than my current carrier (Mint), and I wanted to unlock phone. They told me a big ol' LIE (that they'd cut my $40 rate in half for six months), so I relented. First month bill was still $40. I had to beat my unlock code out of them...

Shitty ass company
Deleted my account and making me buy a new plan and poor customer service

would rate half a star if I could, customer support will hang up on you for no reason repeatedly. DO NOT GIVE THESE PEOPLE YOUR INFO