Toyota Australia Reviews 

I have 4 Toyota vehicles, the brand is fantastic however the service is terrible.
I take my cars to chullora Toyota and they are absolutely hopeless. There is no staff , then when you do find someone they have no idea what to do, then once my service/repair is done the car is never cleaned after them nor do they advise me that it’s ready I have to chase them. It’s extremely disappointing because it’s giving the reputation of Toyota a bad name.

I purchased a Toyota Prius largely because of Toyota's reputation for reliability and customer support.

Unfortunately, my experience has been the complete opposite.

My vehicle spent approximately 16 months at a Toyota dealership and was ultimately returned to me without the fault being repaired. Despite the significant inconvenience, loss of use of my vehicle and time invested trying to resolve the issue, I was left feeling that neither the dealership nor Toyota was prepared to take ownership of the problem.

The message I was left with was essentially: "We couldn't fix it, sorry."

For a company that promotes reliability and customer care as key strengths of the brand, I expected much better support.

This experience has seriously damaged my confidence in both Toyota's hybrid expertise and its commitment to customer satisfaction.

Just with buying a new Toyota in general. To not have them fitted with a dash cam and void your warranty if one is installed, even by Toyota themselves is absolutely ridiculous. If I had known that I would of never have bought one, brand new, mind you. I should of went with a Tesla. Will be selling due to this issue!! You have lost me Toyota!

I have an issue with a century battery that i bought from western toyota guildford nsw.the battery is within the warranty period.i think it is failing.i contacted the dealer who told me that i would have to buy another battery and return the old one which will then be sent to century for warranty approval.
I am not happy with this process.i am happy to have the dealer check my battery and the results sent to century for approval.judging by the reviews on century they have a bad reputation which is why i do not want to risk buying another one.
I called guest experience and richard the advisior was very understanding and then reffered me to case manager savanah.who was very obnoxious and spoke to me in a rude manner.when i asked to speak to her manager she said that cannot happen.savanagh was saying that is the system we cannot change and perhaps i should go to consumer tribunal.a very dissapointing approach by a guest solution person

High up toyota employees think its okay to search up my address from ncat documents and go to take 'Street photos' but ended up trespassing and entering private property. The evidence they needed didnt even prove any points for ncat as we are appealing based off how the tribunal member applied the law (no new evidence required or reasonable to physically search up my address) and I believe its all just intimidation tactics. Love the morals and ethics your company has guys! Hope you feel good for making me feel scared :)

Recently purchaced a "toyota certified used car'' and under exterior condition it says the car cannot have any marks. This was a 2024 fortuner and when it arrived it have 22 stone chips with atleast one being badly rusted and bubbling paint. Toyota Australias respoonse was "not out problem take it up with the dealer". It was no surprise Toyota Australia is happy for the Certified Used Car rating to be nothing more than a sales pitch

Check out my review of Cars4Us on Google.

If Toyota is willing to buy Cars4Us, with such a predatory behaviour for $120 Million, then I am not sure how they undertake their due diligence exercise. Very disappointing.

WARNING
Before dropping off my Car to Oldmac Toyota Springwood last Thursday Jan 15 at 3pm I checked my tools in the back of my Hilux in particular my tool belt to ensure they were all there before dropping the car off (trust nobody I say).
They needed the car overnight and I did not get it back until Friday just after 3pm the next day. Saturday morning I went to get my pair of Electricians side cutters from my tool belt which were fairly new and lo and behold what do you know! they were missing. Totally and 100% busted.
I reported this and it was just all deny deny deny. I am not accusing anybody of stealing them but I know 100% they were in my tool belt before dropping the car off and when I got the car back they were missing. These are the stone-cold hard facts.
It didn't seem to matter to them when I told them I checked that they were their before I dropped the car off but were missing when I got the car back.

They are unwilling to pay for a new pair even after making $3000 out of me on a quoted job of $2600. They would rather lose me as a customer.

Now I have to go and buy a new pair even though I know with 100% certainty what happened to my side cutters.

What does a person have to do, completely gut their cart of every single item before leaving your car with a stranger!?

previous to this review.....I decided to start using OMT Springwood again and immediately regret it. First time I had to bring the car back again due to fuel leak they caused during a major service. Also, The fuel warning light was on meaning there was water or dirt in the filter so to fix that they make the fuel warning light go off. Then days after fuel light came back so I had to take the car back a third time. Just recently, I took the car back to OMT get the brakes fixed and fuel filter replaced. I got a phone call telling me the car is ready to be picked up and when I arrived and paid for the work I asked if the fuel light is off now and they said yes. When I went to the car the fuel light was still on, then I had to wait around another 15 to 20 minutes while they reset the fuel warning light.
So far I have not been able to get work done in the car without problems straight after. I don’t have the time to keep coming back all the time or waiting around for something they missed. What does this keep happening every time?

Quality issues with 2025 Kruger roof liner sagging, where Toyota Australia and South Morang toyota vic (idiots ) said its a common issue and don't want to fix it under warranty. maybe they forget they lost the market monopoly, this should be a recall.

Lot of clowns at Toyota Australia specially Tom and Naomi.

Very disappointed in Nicolas Hogios for new design look for the new hilux it looks absolutely awful

My experience with Toyota Australia has been extremely disappointing. I visited them 5 times for a leaking issue in my ute, and even after keeping my vehicle for a whole month on the last visit, they still failed to fix it. Instead of taking responsibility, they returned it with the same problem. This is not the level of honesty or service customers should expect. I strongly advise others to be cautious when dealing with Toyota Australia

Toyota Landcruiser 200 Sahara Steering Wheel Failure

I purchased a used 2019 Toyota Landcruiser 200 Sahara privately. It has approx. 92,000 Kms. The vehicle has a premature manufacturing defect in that; the steering wheel leather is now flaking/peeling which is not consistent with normal wear at this age or kilometres, particularly for a premium vehicle. The car has been garaged and maintained in accordance with Toyota’s care instructions, yet the problem persists. The deterioration affects grip and can be a distraction for the driver, which makes this more than a cosmetic issue. Given Toyota’s premium positioning of the Sahara and the top tier prices paid for these vehicles it is reasonable to expect premium durability in materials.

I am now aware from the various 200 series owner’s groups that this is a common issue with these steering wheels and that other owners the same circumstances with new and older versions of the same vehicle have had their steering wheels replaced under warranty. Accordingly, I submitted a warranty claim through Hinterland Toyota. They photographed the premature damage and dispatched a report off to Toyota’s Warranty department. Toyota has not denied the premature degradation to the steering wheel.

Yet this claim was denied on the basis that I had purchased the vehicle from another owner. When I challenged this finding, I was told that someone from Toyota Warranty Department would call me. A week later a person did call but they were unable to explain any reason apart from that mentioned above and could not explain anything beyond the script they were given. They could not explain why the ACL warranty was attached to the owner and not the vehicle as is the convention, nor why it ceased when the vehicle was sold/purchased.

Such rationale does not auger well for anyone buying a pre-owned Toyota vehicle, word of which will now spread quickly in the user groups and the internet.

I now have no choice but to submit an ACL claim to the consumer watchdogs.

Bought 2 brand new Hilux's in July of 24
1 x SR5 Auto
1 X SR extra cab Manual
Clutch on the manual SR has gone after 12 months and 23000kms ( car does not tow anything )
that bad it had to be towed the day after being serviced
Apparently not a warranty claim item
even if you google clutch life for a Hilux it says 75000 - 150000
even after demanding they take it higher up the chain still denied
Best response I received is its not a manufacturing problem
I would have bought a second hand ranger if I new they would want $3500 to fix it including the tow after 12months of ownership
Absolutely disgusted in the way Toyota have just dismissed this.
I have made a complaint to Department of Fair Trading , but let see
May as well by a BYD or LDV would have saved a crap load and probably got better warranty

Toyota Australia is alright — there are some real pluses, but a few things could be better. Their cars are generally very reliable, and Toyota has a strong reputation in Australia.
The warranty they offer (five‑year unlimited km) gives solid peace of mind.

Pretty disappointed with Toyota Australia. While their cars are still reliable, customer service is hit and miss. I found their complaint handling slow, especially when dealing with warranty claims.

Subscription services need to be removed. This is ridiculous.

Toyota Australia divulge minimal to no pricing information on their website so that one has to go to a dealer to be ripped off. First on price, and then on Toyota Finance

The worst company ever I called them about my roof paint claim told them everything they said no problem bring it and we can assess it for you when I went the they looked and said sorry we can assess it as it is not white we only do claim on white cars I looked and said are you serious?
That’s a joke I will never ever buying Toyota again even family and friends found it so stupid and lucky they didn’t buy Toyota as they were thinking about yous can shave the motor that’s what the only good thing is sold my Toyota straight away brought a Honda so much better

Stay away! Scarboro Toyota sold me a Mechanical Protection Plan by telling me to my face I could cancel at any time with a refund. That was the only reason I agreed. When I tried to cancel, they denied it, hiding behind ambiguous contract wording. They say one thing to your face to get the sale, then deny it later. Misleading and dishonest.

I purchased a new Toyota Prado just 3.5 years ago, always serviced through an authorised Toyota dealership (Brian Hilton Toyota), with only 90,000 km on the odometer. Despite this, I’ve been without my vehicle for over 12 weeks due to a major engine fault that Toyota has failed to resolve.

The vehicle became unsafe after a warning for low oil pressure, just days after a head gasket repair. Since then, the car has been returned multiple times with no resolution. Toyota authorised removal of the engine, but still cannot identify the fault. Meanwhile, there has been no update, no support, and no timeline from my assigned case manager at Toyota Australia.

Despite being under warranty, Toyota has refused to treat this as a major failure, and I’ve been left with no replacement car, forced to rent a vehicle at my own cost for months, with only vague promises of reimbursement and no formal process provided.

This experience has shown a shocking lack of accountability from Toyota. Their Advance Warranty Promise is meaningless if they won’t honour it when things go wrong. Communication has been appalling, timelines ignored, and my consumer rights under Australian Consumer Law completely disregarded.

I’ve now reported this case to NSW Fair Trading and the ACCC.

Toyota’s reputation for reliability and service was why I chose them, but this experience has been a complete failure. I cannot recommend them to anyone based on how I’ve been treated.