Misled, Pressured, and Ignored by Delray Toyota
If you are considering leasing or…
If you are considering leasing or purchasing a vehicle from Delray Toyota, please read this before you make the same mistake I did. I have been a loyal Toyota customer for years, but my experience with this dealership has been the most dishonest, predatory, and unprofessional situation I have ever encountered. I attempted to resolve this privately with the General Manager, Chris, but after being ignored repeatedly, I feel obligated to warn others.
1. Material Misrepresentation of Features I was assured the 2026 Corolla Cross LE would match or exceed the features of my 2024 Corolla Cross Hybrid. This was completely false. My 2024 Hybrid had push‑button ECO/Normal/Sport modes, Sequential Shift Mode (S‑Mode), and paddle shifters. The 2026 LE has none of these. These were major performance features that mattered to me and were misrepresented during the sale.
2. Unwanted Features Added Without Disclosure I explicitly declined a sunroof. The vehicle I was given had one. I was not told this until AFTER I was instructed to switch my insurance to the new VIN, at which point I was already locked in.
3. Predatory and Misleading Sales Advice I was told that keeping my Hybrid was a “waste” and that I was “just spending more on insurance.” This advice was not only incorrect—it cost me thousands in lost equity. My 2024 Hybrid had just over 4,000 miles and held significantly higher book value than the gas model I was pushed into. Yet my monthly payment remained essentially the same.
4. Undisclosed Reduction in ToyotaCare My previous ToyotaCare coverage was 39 months. The new lease quietly reduced it to 24 months, leaving me uncovered for the final year of my 36‑month lease. This was never disclosed.
5. Rushed Payoff to Eliminate My Ability to Reverse the Deal Despite raising concerns the SAME DAY, the dealership rushed the payoff on my trade‑in within 24–48 hours—contradicting the 2–3 week timeline given by the Finance Manager. This eliminated my ability to halt the transaction once I realized the features were misrepresented.
6. Coerced Deposit I was pressured into applying my $500 “good faith” deposit toward the new vehicle under the threat of arbitrary lease turn‑in penalties.
7. Unacceptable Service Experience At only 1,900 miles, I brought the vehicle in for inconsistent MPG. I was told I would be charged $5.20 per gallon for fuel for technician testing—on a vehicle under factory warranty. After escalating to management, the charge was removed, proving it should never have been assessed. The vehicle was then returned to me with a strong gasoline odor inside the cabin, which is a safety hazard.
8. Complete Lack of Accountability I emailed the General Manager, Chris, directly. No response. I left a voicemail for his executive assistant. No response. Toyota Corporate escalated the case back to him. Still no response. Even the Senior Vice President of Automotive Operations could not get the dealership to acknowledge the issue. This dealership refuses to address customer concerns at ANY level of management. Bottom Line: Delray Toyota misrepresented features, pressured me into a financially harmful deal, reduced my warranty coverage without disclosure, rushed the payoff to trap me, and then ignored every attempt to resolve the issue. If you value honesty, transparency, or basic customer service, I strongly recommend avoiding this dealership.