The staff was pleasant, friendly and patient with such a frustrated customer like me at the time I called. Staff also were very patient and not onl y encouraged me to keep trying but clearly explain... Toon meer
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Lees wat reviewers zeggen
TPT have been amazing, no question asked felt that I should already know the answer already! The right balance of professionalism but still extremely professional Every member of the team I have s... Toon meer
Bedrijf heeft geantwoord
I think this is a fantastic pension company. I'm leaving my current employment otherwise I would continue to use them. Helped me clear my mortgage only have a couple of grand left to pay. Go out o... Toon meer
Bedrijf heeft geantwoord
I rang TPT to enquire about a possible workplace pension I may have had many years ago. Ritika was incredibly helpful, pleasant & reassuring, professional & knowledgeable. She gave me information, i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Contactgegevens
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, Verenigd Koninkrijk
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
4,6
Uitstekend
2K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Great service
9 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Many thanks for the positive review, Peter.
Antwoord van TPT Retirement Solutions
Thanks for the review, Sharon.
Kind and thoughtful person who…
Kind and thoughtful person who explained simply and clearly procedure. Very happy I had him on the line. Thanks Raj!
8 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Cebastien, and thank you for sharing your positive experience with Raj - we'll make sure it's passed on.
I requested a a statement for my TPT to…
I requested a a statement for my TPT to be posted to my address and it still hasn't arrived
28 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, and thank you for your feedback.
I'm really sorry to hear about this delay. We would like to look into this for you, to get it resolved.
Please could you email escalation@my.tpt.co.uk, including your full name and reference number, so that we can help?
Kind regards
TPT Retirement Solutions
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and kind and answered my query promptly.
5 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, and thank you for the positive feedback.
The adviser was knowledgeable and gave…
The adviser was knowledgeable and gave me confidence that my lump sum payment was being processed and when it would be paid.
29 mei 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Angela, and thank you for the positive feedback.
Customer service
The staff I spoke to was very helpful, friendly and patient. She answered all my questions and she was ready to help me to login online but the system did not allow me.
5 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Mildred, and thank you for the positive feedback.
called today and the adviser was very….help and advise tpt
called today and the adviser was very helpful ,understanding and knowledgeable with my concerns.
5 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Christopher, and thank you for the positive feedback.
Giving my info to others
TPT have been bothering my brother for months about my pension. Have called today to try and resolve but because I have no idea who they are or who this pension is with, I failed security. Curious that they can’t give me my details but can send someone else my correspondence without issue
5 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Skye, and thank you for the feedback. We're sorry to hear about your experience and understand your frustration. Please contact us at escalation@my.tpt.co.uk with your details and we'll be happy to look into this for you.
Kind regards
TPT Retirement Solutions
The staff that attended to me was very…
The staff that attended to me was very helpful and professional she knows what to do and her suggestions were very helpful
5 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Marvin, and thank you for sharing your positive experience.
First class customer service
First class customer service. My questions were answered quickly and i was given the information i required in full.
5 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Calum, and thank you for sharing your positive experience.
Very clear help from Usman
Usman guided me through the form I needed to complete in a clear manner. Thank you.
5 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Steven, and thank you for sharing your positive review.
Louisa Broadhead
I had a telephone conversation with Louisa Broadhead this morning, as a financial advisor acting for my client I have had many calls with different UK pension schemes all of which have been extremely combative and unhelpful, which is the complete opposite of the call I had with Louisa today - she was extremely attentive and caring of my client's situation and provided the best service I've ever experienced with a UK pension provider, thank you Louisa!
5 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Glenn, and thank you for sharing your positive experience. We're pleased that Louisa was extremely helpful.
Answered phone quicklyvery and dealt with…
Answered phone quickly and dealt with my questions quickly and explained the answer. Good service
Rob
5 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Mr Thompson, and thank you for sharing your positive experience.
Antwoord van TPT Retirement Solutions
Good afternoon, and thank you for sharing your positive experience.
Good customer service
4 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, and thank you for sharing your positive experience.
Very helpful and friendly helped me…
Very helpful and friendly helped me with the missing documents I hadn't sent.
4 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Tracey, and thank you for sharing your positive experience
I have two DC accounts
I have two DC accounts, they only mentioned 1 and then when asked if I could be sent the statement as an email they said I wouldnt be able to access this as would need access to my online account. The person I spoke to within DB team advised they could send this as a pdf, so why couldnt this be sent as a pdf.
4 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Tom.
Thank you for outlining your concerns. I appreciate that the limited information you have received has been frustrating and has led to further questions.
You can escalate your complaint by emailing escalation@my.tpt.co.uk, including your full name and reference number, so that we can help?
Kind regards
TPT Retirement Solutions
Helpful
The lady i spoke to today was very helpful.
But so was the lady I spoke to over a week ago and I'm no further sling the line to recieving my cash pot. I made the claim about 6 weeks ago now
4 juni 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Philip, and thank you for providing a positive review.
Antwoord van TPT Retirement Solutions
We're pleased that you've received quick and professional help, George.
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