I had a problem with my Trackstar giving me false alerts. I spoke with Emily and she was absolutely fantastic in helping solve the problem. She was very polite, informative and certainly knew her prod... Toon meer
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I received a notification to renew and after failing to be able to log in to app or weblink provided, I have tried phoning the number given on four separate occasions. Every time I just get put on ho... Toon meer
Bedrijf heeft geantwoord
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... Toon meer
Bedrijf heeft geantwoord
When I finally got to speak to a real person to help me renew my subscription online which was proving impossible, Helen talked me through everything and waited patiently whilst I fumbled about and wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Contactgegevens
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Verenigd Koninkrijk
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,0
Goed
309 reviews
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I have just had an excellent…
I have just had an excellent conversation with Ehsan in the Trackstar Customer Service team. I have had a problem with my tags recently and I have spoken to him a couple of times in the past week or so re the issue….he handled my first enquiry really well and quickly dispatched a new tag which arrived this morning. I then spoke to him again today and he very quickly and efficiently paired my new tag. Really polite and helpful and thanks for all your help
17 oktober 2024
Review zonder uitnodiging
Antwoord van Trackstar
🌟 Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Ehsan from our Customer Service team. It's great to know that he was able to assist you promptly and efficiently with your tag issue. We truly appreciate your kind words and are glad you found our service helpful.
Emily was extremely helpful
Emily was extremely helpful. Nothing was to much trouble.
16 oktober 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you for your 5-star review! We’re delighted to hear that Emily provided you with such helpful service. It's always our goal to go above and beyond for our customers, and your feedback truly reinforces that.
Great communication, dedicated team
The team at Trackstar have been great at communicating, supporting with technical input and really made us feel like valued customers. Special mention for Helen who has worked hard to consolidate our accounts and remains our first point of contact. She has our absolute confidence!
16 oktober 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’ve had a positive experience with the Trackstar team.
It’s wonderful to know that our communication and technical support have made you feel valued as a customer. We’re especially glad to hear your appreciation for Helen; she truly goes above and beyond to ensure our clients are well taken care of.
Your confidence in us means a lot, and we look forward to continuing to support you.
I was having a problem logging into my…
I was having a problem logging into my account to renew my subscription and the support provided by Helen both by email and phone was excellent.
Many Thanks
9 oktober 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that Helen was able to assist you effectively with your login issue. Our support team is dedicated to providing excellent service, and it’s great to know that you had a positive experience.
Emily was very polite and helpful
Emily was very polite and helpful
8 oktober 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your kind words! We're thrilled to hear that Emily was polite and helpful during your experience. Our team strives to provide excellent service, and your feedback means a lot to us.
So simple but so helpful
Emily was very clear in giving me directions of how to get into the app when I had been going round in circles, getting nowhere. The key is to have access to both phone and computer so that the verification code can be accessed without throwing you out and closing the app down. So simple but so helpful!
4 oktober 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that Emily provided you with clear directions to access the app. Her dedication and expertise are truly commendable ! We will ensure the feedback is passed onto Emily.
Perfect Protection for my BMW.
The system operates exactly as advertised. I can set a Geofence so that I get an e-mail if the car moves more than 50 metres. It faithfully tracks my movements as well. Could not be better!
5 juli 2024
Antwoord van Trackstar
Thank you for your fantastic review! We're thrilled to hear that our system is meeting your expectations and that the Geofence feature is working perfectly for you.
Your satisfaction is our top priority, and we appreciate your feedback.
Very helpful staff when you can get…
Very helpful staff when you can get through to a human.
2 oktober 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you for your wonderful review! We're thrilled to hear that our staff was helpful during your interaction. We understand that reaching a human can sometimes be a challenge, and we appreciate your patience.
Tayla
Tayla understood the nature of my query and gave me succinct and clear information.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you for your positive feedback! We're pleased to hear that Tayla provided you with clear and concise information regarding your query. We strive to ensure our team understands and addresses our customers' needs effectively.
Difficulty logging in
The Time and Patience Helen went through to hopefully get my tracker back up and running with her expertise was great as we were having so much difficulty getting it back on track Many Thanks
1 oktober 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you for your fantastic review! We’re delighted to hear that Helen was able to assist you with getting your tracker back up and running. Her dedication and expertise are truly commendable, and we’re glad she could help you through the challenges.
A rubbish product and the help desk staff are dismissive of my complaints
It is impossible for the owner of the vehicle to see the position of it on the trackstar app because it takes hours to update.
Our tracker can miss whole journeys because of the update rate.
It is worse than not having a tracker as I cant rely on it even telling me that it has moved.
The vehicle was on our drive for days but the app said it was on the A34 near Newberry so I couldn't set the geofence.
It is a rubbish product and none on the help desk will help, they closed one of my complaints before they actually called me back.
Update
I have been contacted by Helen from Trackstar who has said that they are working on fixing the app to improve the position updating but this was the case in July 2024 as reported by Alessandro Quinlan. Following Helens instruction I have removed the app and deleted the phones cache and reloaded the latest version. When we use the motorhome again we will test if it is any better at updating its position, it doesn't have to be real-time but has to record an actual journey.
Update Feb 2025
My journeys still do not show up, in Dec 24 we went to Longleat and it did see us there but on the 2 hr journey through Salisbury to PO16 it never noticed any cell towers even after leaving the engine on at home for 10mins. I had to set the geofence to the campsite in Longleat. The same again when we went to the New Forest recently. It now reads our home as I had to drive out and around to get the app to warn me we weren't in the Forest any more. I have now bought 4 cheap I-tag devices and can see our motorhome on our phone any time.
30 september 2024
Antwoord van Trackstar
We sincerely apologize for the challenges you’re experiencing with our mobile app. Your feedback is important to us, and we want to resolve this issue as quickly as possible. A member of our Customer Support team will reach out to you shortly to discuss your concerns directly.
New track start account
Phoned up track star as I had to get the car transferred to my name from the dealers. I was dreading a long drawn out complicated call but I was sorted in 10 mins!! Helen was awesome. Talked me through the process helped me install the ap and set up my account there and then - fantastic customer support!!
30 september 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that your experience with Track Star was smooth and efficient. It's great to know that Helen was able to assist you promptly and make the process easy for you.
We pride ourselves on providing fantastic customer support, and it's feedback like yours that motivates us to keep doing our best.
Ehsan was very helpful..sorted my issue…
Ehsan was very helpful..sorted my issue in less than 1 minute..great stuff!!
26 september 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your kind words! We're thrilled to hear that Ehsan was able to assist you quickly and effectively. Your satisfaction is our top priority, and it’s great to know we met your expectations.
Excellent customer service from Ehsan
New to the system and needed guidance and support using the IOS App.
Spoke with a chap called Ehsan who promptly answered my call. Very helpful and friendly person who was able to answer all my many questions. Very knowledgably about the system and explained in a clear and concise manor. Thank you Ehsan, top work!
25 september 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that Ehsan was able to assist you with your questions and provide the support you needed. Our team strives to ensure every user feels confident and informed while using our app, and it’s great to know that Ehsan's friendly and knowledgeable approach made a difference for you.
I spoke to Helen regarding transferring…
I spoke to Helen regarding transferring my account to a new car. Helen was both very helpful and informative, fully satisfying my query
19 september 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that Helen was able to assist you with transferring your account and that you found her helpful and informative. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience.
Emily was able to get me back into my…
Emily was able to get me back into my account with minimal fuss and was super helpful and efficient - thank you Emily :-)
11 september 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your kind words! We're thrilled to hear that Emily was able to assist you efficiently and make the process smooth for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We will ensure this is passed on to Emily !
Tayla was excellent
Tayla was excellent, very helpful and guided me through the setup process. She was kind and waited on the line until everything was working as it should be - a credit to the team!
5 september 2024
Review zonder uitnodiging
Antwoord van Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Tayla provided you with excellent support and guidance during the setup process. Her dedication to helping customers is truly commendable, and we’re glad she was able to ensure everything was working perfectly for you. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience
super support from the team in…
super support from the team in assisting with an order anomaly. Have my most positive recommendation as a supplier and installer of up to date trackers.
5 juni 2024
Antwoord van Trackstar
We are thrilled to hear that our team provided you with excellent support in resolving the order anomaly. Your positive recommendation means a lot to us and reinforces our commitment to delivering top-notch service and cutting-edge tracking solutions.
I’ve had my tracker fitted in May 2024
I’ve had my tracker fitted in May 2024
Unfortunately my Tag does not get detected therefore every single journey I make I get a phone call from Tara.
Whilst the system is great, the resolution to my issue is poor. I’m getting fed up ofthe novelty
3 juni 2024
Antwoord van Trackstar
Thank you for your feedback. We apologize for the issues you're experiencing with your tag. A member of our Support Team will reach out to you directly to resolve this matter promptly.
Antwoord van Trackstar
Thank you for your fantastic review! 🌟 We're delighted to hear that you found it easy to contact us and that our team was able to fit everything quickly. It's also great to know that you find our app user-friendly. Your satisfaction is our top priority, and we appreciate your feedback.
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