Trading Conditions Are Fantastic! I was running an account with Oanda right along side of them. Oanda's volume and spreads aren't even in the same league and couldn't compete even if they were. Custom... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The customer support agent Valia is amazing! She really held my inquiry to her highest regard. She made the process so fast to verify my account and helped me claim my promotional bonus. Trading.com c... Toon meer
Bedrijf heeft geantwoord
good they have proper regulation but i did had this waiting from support chat responses -disliked tradin itself if okayish...eurusd spread not always 0.8...thinking still
Bedrijf heeft geantwoord
Eine Absolute Katastrophe. Bonus bekommen 50 euro investiert, dann die Aktien verkauft. Dann eigene 50 Euro eingezahlt, die angeblich wieder ausgezahlt werden können. Also 50€ Bonus und die 50 Euro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Trading.com
Geschreven door het bedrijf
At Trading.com, we believe in a simpler way to trade.
Using the latest technology, we've created a seamless trading experience, accessible anywhere, anytime, through our innovative webtrader and apps or the industry standard MT5.
Whether you're new to trading or already have market experience, our platforms provide you with everything you need to get started.
Learn more about trading with short and simple tutorials, videos, walkthroughs, and more.
Customize your trading experience with personalized watchlists and an adjustable dashboard.
Analyze the financial markets with advanced charts, expert tools, and exclusive research.
Trade a wide range of asset classes* with 0 commissions and low spreads.
We are committed to being a leading innovator in online trading and the way we work is always informed by our four core values:
Simplicity:Our platforms are easy-to-use, and we try to explain complex ideas simply.
Relatability:We speak to our clients in a way they understand and make it all clear from the start.
Transparency: We're upfront about everything we do including our terms and pricing.
Support: We always put our clients first. We're there when they need us, offering 24/5 support.
*Not all financial instruments are offered by all trading.com regulated entities.
Availability subject to operator.
Risk Warning:
Please visit our official website to check the percentage of retail investor accounts losing money when trading CFDs with us.You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please consider our Risk Disclosure.
Contactgegevens
Verenigde Staten
- 1-833-391-0250
- customer.reviews@trading.com
- trading.com
3,9
Goed
74 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
5 STARS WHILE I TEST THIS OUT! GREAT SIGN UP BONUS!!
So I found them by an ad on Facebook and offered me $100 to sign up. I bought stocks with that and then sold them quickly because I got worried but then I decided to wait and see so I deposited $50 and bought more. I will keep buying and trading and see if I can actually make money and get rich this way lol I'll update as I go. Thank you for the best offer to sign up! I'll let you guys know if I ever do make money this way!!!
12 april 2026
Review zonder uitnodiging
The platform is awesome don't have a…
The platform is awesome don't have a lot to say but so far easy great layout and easy to use
17 februari 2026
Do NOT order from this company!
Do NOT order from this company!! It is a SCAM!!! They wanted me to pay £12 to return a pair of shoes!! The customer service was appalling, they put the phone down on me!
30 maart 2026
Review zonder uitnodiging
Antwoord van Trading.com
Hi there,
Thank you for taking the time to leave a review. It looks like there’s been a mix‑up, we don’t sell shoes, clothing, or any retail products, and we don’t charge return fees for footwear (mostly because we’ve never had any to begin with!).
You may have meant to review a different company, but if you ever need assistance with anything related to Trading.com, we’re always here to help.
Best regards,
The Trading.com Team
Antwoord van Trading.com
Hi Luiz,
Thank you for your feedback. We’re pleased to hear that David provided clear, knowledgeable, and efficient assistance.
We’ll be sure to share your comments with him. We appreciate you taking the time to leave a review.
Best regards,
The Trading.com Team
regulated but thinking
good they have proper regulation
but i did had this waiting from support chat responses -disliked
tradin itself if okayish...eurusd spread not always 0.8...thinking still
11 maart 2026
Antwoord van Trading.com
Hello Andrea,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you value our regulatory standards. At the same time, we’re sorry that your experience with support response times and trading conditions did not fully meet your expectations. Any delay in responses may have been due to a higher support workload at the time, but we are continuously working to improve our response times.
Please note that spreads may vary depending on market conditions and liquidity, though we always aim to keep them as competitive as possible.
Your feedback is very important to us, and we truly appreciate you sharing your experience. If there is anything specific you would like us to review or assist you with, please feel free to reach out.
Best regards,
The Trading.com Team
Outstanding agent Valia
The customer support agent Valia is amazing! She really held my inquiry to her highest regard. She made the process so fast to verify my account and helped me claim my promotional bonus. Trading.com customer support is impeccable!
6 maart 2026
Review zonder uitnodiging
Antwoord van Trading.com
Hi Alexander,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Valia provided such outstanding support and made the verification process smooth and fast for you.
We’ll be sure to share your kind words with her, recognition like this means a lot to our team. We’re always here to help and truly appreciate you taking the time to share your experience.
Best regards,
The Trading.com Team
Excellent Customer Services and overall…
Excellent Customer Services and overall platform. I wish they offer swap-free (islamic account).
1 maart 2026
Antwoord van Trading.com
Hi Ayyaz,
Thank you for your positive feedback, we’re glad to hear you’re happy with both our customer service and the platform overall.
We also appreciate your suggestion regarding swap-free (Islamic) accounts.
Feedback like yours helps us understand what features matter most to our clients, and we’ve shared your request with the relevant team for consideration.
Thank you again for taking the time to share your thoughts.
Best regards,
The Trading.com Team
David help me so much and he is very…
David help me so much and he is very good and the best
4 maart 2026
Review zonder uitnodiging
Antwoord van Trading.com
Hi Angel,
Thank you for your kind words! We’re very happy to hear that David was able to help you and provide such great support.
We’ll be sure to share your feedback with him, it truly means a lot to our team. We appreciate you taking the time to leave a review.
Best regards,
The Trading.com Team
Great customer support
When I have questions, I sent email to customer support, I consistently get satisfied answers.
27 februari 2026
Antwoord van Trading.com
Hi Sam,
Thank you for your kind feedback. We’re glad to hear that our support team has been able to provide clear and helpful answers whenever you’ve reached out. Delivering consistent and reliable assistance is very important to us.
We appreciate you taking the time to share your experience.
Best regards,
The Trading.com Team
Trading Conditions Are Fantastic
Trading Conditions Are Fantastic! I was running an account with Oanda right along side of them. Oanda's volume and spreads aren't even in the same league and couldn't compete even if they were. Customer support is also rapid, knowledgeable, kind, and polite.
24 februari 2026
Review zonder uitnodiging
Antwoord van Trading.com
Hi Jack,
Thank you for your detailed feedback. We’re pleased to hear that you’re satisfied with our trading conditions and that our support team has been responsive and helpful. Providing competitive pricing and high-quality service is something we continuously focus on.
We appreciate you taking the time to share your experience.
Best regards,
The Trading.com Team
Legit and trustworthy broker
Legit and trustworthy broker. The support was really polite and helpful.
5 februari 2026
Review zonder uitnodiging
Antwoord van Trading.com
Hi Βασιλική,
Thank you for your kind words. We’re very glad to hear that you find us trustworthy and that our support team was polite and helpful. Providing reliable service and professional assistance is always our priority.
We truly appreciate you taking the time to share your experience.
Best regards,
The Trading.com Team
I seems to make money from the bonus…
I seems to make money from the bonus money but customer service sucks
14 februari 2026
Review zonder uitnodiging
Antwoord van Trading.com
Hi Moonk,
Thank you for your feedback. We’re sorry to hear that your experience with our customer service did not meet your expectations.
We’re unable to locate your account based on this review, so we kindly ask you to contact our support team directly so we can review your case and assist you properly. Your experience matters to us, and we’re here to help.
Best regards,
The Trading.com Team
Antwoord van Trading.com
Hi Sandu,
Thank you for your review. We’re glad you’re using the platform for forex trading. If you ever decide to explore other instruments, feel free to check the available options in your account.
Best regards,
The Trading.com Team
Fast, professional, and helpful support
I had a great experience with Trading.com customer support. Response time was fast, the reppresentative was polite and knowledgeable, and my issue was handled with care from start to finish. This level of service builds real trust in the platform. Well done!
5 februari 2026
Antwoord van Trading.com
Hi,
Thank you for your kind words! We’re thrilled to hear that you had a great experience with our support team. Providing fast, professional, and knowledgeable assistance is something we truly prioritize, so it’s great to know it made a difference for you.
We appreciate you taking the time to share your feedback and are always here if you need anything.
Best regards,
The Trading.com Team
Eine Absolute Katastrophe
Eine Absolute Katastrophe. Bonus bekommen 50 euro investiert, dann die Aktien verkauft. Dann eigene 50 Euro eingezahlt, die angeblich wieder ausgezahlt werden können. Also 50€ Bonus und die 50 Euro die Ich selber eingezahlt habe. Das Geld lässt sich nicht auszahlen. Der Support ist der letzte müll und geht auf meine fragen nicht gescheit ein sondern versucht der frage gezielt aus dem weg zu gehen. Ich werde mich bei der verbraucherzentrale beschweren.
ICH HABE EINEN ACCOUNT STATEMENT BEKOMMEN IN DER STEHT DAS MEINE BALANCE 50€ SIND!!! ICH WILL SIE AUSZAHLEN DIE APP LÄSST MICH NICHT
28 januari 2026
Review zonder uitnodiging
Antwoord van Trading.com
Hallo Flamur,
vielen Dank für Ihre Geduld und Ihr Verständnis, während wir Ihren Fall geprüft haben. Wir entschuldigen uns aufrichtig für die entstandene Verwirrung und mögliche Unannehmlichkeiten und danken Ihnen sehr für die Gelegenheit, die Situation für Sie klarzustellen.
Wie gewünscht möchten wir bestätigen, dass der Betrag in Höhe von 50 EUR inzwischen erfolgreich auf Ihr Bankkonto überwiesen wurde. Je nach Bearbeitungszeit Ihrer Bank sollten die Mittel bereits bei Ihnen eingegangen sein oder in Kürze gutgeschrieben werden.
Gerne möchten wir kurz erläutern, was passiert ist: Auszahlungen von Investmentkonten können vorübergehend eingeschränkt sein, wenn durch die Auszahlung nicht ausreichend Guthaben zur Deckung noch nicht abgeschlossener Transaktionen oder anfallender Gebühren verbleiben würde. In Ihrem Fall war die Auszahlung zunächst eingeschränkt, da Ihre kürzlich geschlossenen Positionen noch nicht vollständig abgewickelt waren. Dieses Vorgehen ist Teil unserer Sicherheits- und Risikokontrollen und dient dazu, korrekte Kontostände sowie volle Transparenz über die zur Auszahlung verfügbaren Mittel sicherzustellen.
Ihr Feedback ist für uns äußerst wertvoll. Wir prüfen derzeit aktiv, wie dieser Prozess weiter optimiert und klarer kommuniziert werden kann, ohne dabei die Sicherheit oder Verfügbarkeit der auf Ihrem Konto ausgewiesenen Gelder zu beeinträchtigen.
Wir hoffen, dass die ergriffenen Maßnahmen und die bereitgestellte Erklärung dazu beitragen, die von Ihnen erlebte Verwirrung und Frustration auszuräumen.
Sollten Sie das Gefühl haben, dass dieses Anliegen nun geklärt ist, würden wir uns sehr freuen, wenn Sie in Erwägung ziehen könnten, Ihr zuvor auf Trustpilot abgegebenes Feedback zu aktualisieren oder zu überdenken. Ihre Rückmeldung ist uns sehr wichtig und hilft uns dabei, unseren Service weiter zu verbessern.
Bitte zögern Sie nicht, uns bei weiteren Fragen oder wenn Sie zusätzliche Unterstützung benötigen zu kontaktieren. Wir sind jederzeit gerne für Sie da.
Mit freundlichen Grüßen
Trading.com Team
It took a week to move $50 I go to…
It took a week to move $50 I go to trade and you won't let me trade but two cents micro lot plus the spread it's no good I won't be trading here
21 januari 2026
Antwoord van Trading.com
Hi Vance,
Thank you for sharing your feedback.
Your deposit typically takes 1–3 business days to be credited. You submitted your request on Friday, 16.01.2026. Taking into account the weekend and the US bank holiday on Monday, 19.01.2026, your deposit was credited on Wednesday, 21.01.2026, which is within the expected processing timeframe.
Regarding spreads, please note that market conditions and major economic announcements can temporarily affect pricing. On 21.01.2026, important UK inflation data was released, which often leads to increased market volatility and, as a result, temporarily wider spreads. That said, we continuously monitor and review our spreads to ensure we offer our clients the most competitive trading conditions possible.
We truly appreciate your trust and your continued trading with us. Should you have any questions or require further assistance, our team is always here to help.
Best regards,
The Trading.com Team
Antwoord van Trading.com
Hi Don,
Thank you for your continued support. We’re glad to hear you’re still happy using the platform. We appreciate you being part of Trading.com and wish you continued success.
Best regards,
The Trading.com Team
Issues with platform.
After using Trading.com I have noticed some very troubling issues. buy limits that clearly have been hit NOT putting me in the trade, I have screen shot. also the free $100 for a new account they will take it away if you dont trade on that account for a period of time, even if your active on the practice account they will take it back without warning and customer service is rude about it.. without any warning really shady. but the real issue is the trading.com website when trading on there site its unreliable and seems to be different than other charts. red flag. I would never put real money in the account due to trust issues. To bad I had high hopes. the spreads and the unreliable trading is why I gave it 2 stars.
11 januari 2026
Review zonder uitnodiging
Antwoord van Trading.com
Hi Mark,
Thank you for your feedback. Fairness and transparency are very important to us.
For any questions related to a trade, please contact our support team with the relevant details so they can review and clarify the situation. Please note that promotional credit expires if unused after three months, as outlined in our FAQs, though our team can assist if you’d like it reinstated.
We also appreciate your feedback regarding support interactions and are reviewing this internally.
Best regards,
The Trading.com Team
The platform in phone mode is very…
The platform in phone mode is very inconvenient; it doesn't allow you to configure parameters.
7 januari 2026
Antwoord van Trading.com
Dear Orlando,
Thank you for trying our mobile platform and for sharing your feedback. We truly appreciate your insights.
We are continuously working to enhance functionality across our mobile platform, and your comments play a key role in guiding our updates. Ultimately, our goal is to create a cutting-edge, user-friendly, intuitive, reliable, and sophisticated mobile platform, and your feedback is what helps guide us toward that vision.
If you’re open to it, we’d be happy to review your suggestions in more detail. Please feel free to reach out to us via email or support and let us know which specific parameters or settings you would ideally like to configure within the app. Your input will help us better prioritize future improvements.
Best regards,
The Trading.com Team
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