Always easy to deal with. Had one hiccup on this order that I placed in advance though. I received notification that it was ready to collect. But at the kiosk, despite the system clearly saying if w... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had fantastic service from Vikram, the manager at Sylvia Park, Auckland. My currency was delivered on time but when I got caught up and missed my pickup time, Vikram called to let me know the curr... Toon meer
Bedrijf heeft geantwoord
I loved the NZ Post lady's manner and thoroughness. For the choices of ID we struck a problem. On my email list of suitable ID was included Gold Card, (with asterisk), but it was not included on the... Toon meer
Bedrijf heeft geantwoord
Purchase international currency online, trustworthy, reliable, simple, secure, select collection shop and date required. Make pick up simple, follow the instructions on your confirmation email... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Geschreven door het bedrijf
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contactgegevens
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, Nieuw-Zeeland
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4,5
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Poor service
Poor service. Takes one week of time to transfer money to the account . And no international customer service support need to improve a lot
22 september 2026
Good experience staff was helpful
Good experience staff was helpful
App was easy to understand.
21 september 2026
This could be a bit premature
This could be a bit premature, as haven't yet used my travelex card.
I have some hesitation, as when enquiring about the card I was told there are no fees if money is withdrawn out of money machines that accept mastercard, however now I have the card, have seen the terms and conditions state there can be charges when used at money machines, when I questioned this the staff denied saying the above saying there are no additional charges from travelex, this is misleading and we will see what happens when using the card.
21 september 2026
Extremely helpful friendly staff.
21 september 2026
Always easy to deal with
Always easy to deal with. Had one hiccup on this order that I placed in advance though.
I received notification that it was ready to collect. But at the kiosk, despite the system clearly saying if was ready the preg packed order couldn't be found.
They resolved this quickly, by re-issuing the physical cash at the time for me.
20 september 2026
Fast and efficient service
20 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Quick and easy
18 september 2026
Antwoord van Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Easy to top up card
17 september 2026
Antwoord van Travelex NZ
Hello! Your lovely feedback about [Colleague’s Name] has truly brightened our day. They’re a valued member of our team, and it’s wonderful to hear they made your experience so enjoyable. Rest assured; your kind words will be shared with them. Thanks again, and we hope to see you soon. Kind regards, Online Support Team.
Great service from the cashier
Great service from the cashier. The shop is local and its very easy to order currency on line.
17 september 2026
Antwoord van Travelex NZ
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Antwoord van Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
I loved the NZ Post lady's manner and…
I loved the NZ Post lady's manner and thoroughness.
For the choices of ID we struck a problem. On my email list of suitable ID was included Gold Card, (with asterisk), but it was not included on the lady's list as suitable ID. When we tried to find, in my email, what the asterisk related to, we were stumped. So, both she & myself would like that inconsistency cleared up for future transactions.
16 september 2026
Antwoord van Travelex NZ
Thanks for your feedback. We’re glad to hear some of your experience went well, but we’re sorry it wasn’t perfect. We’re always working to improve, so we appreciate you bringing the issues to our attention. Safe travels! Kind regards, Online Support Team.
Ease of ordering online and collect…
Ease of ordering online and collect money for upcoming holiday.
Staff helpful and friendly when collecting cash.
16 september 2026
Antwoord van Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
A great way to handle travel money
A great way to handle travel money, I find it easy to use reliable overseas…Michael
16 september 2026
Antwoord van Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Easy to topup
15 september 2026
Antwoord van Travelex NZ
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
Travelex made it easy
Travelex made it easy. Simple to navigate on-line and a great collection process. What's promised is what is provided. Well done.
16 september 2026
Antwoord van Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Graham at the Lambton Quay Wellington…
Graham at the Lambton Quay Wellington office was friendly and provided great customer service.
15 september 2026
Antwoord van Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Easy to order and delivery
15 september 2026
Antwoord van Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Very easy to put money on the card
Very easy to put money on the card,
Over seas now so easy to spend as well,
15 september 2026
Antwoord van Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.