Hayley at the Northlands branch gave me exceptional customer service when I needed currency for a recent trip. I had tried 4 other companies/stores prior to ringing Travel Money NZ, and none of them c... Toon meer
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Lees wat reviewers zeggen
An opportunity to express my thanks to the young man (who resides in Te Puke)...unfortunately I did not ask his name. He was so helpful and went beyond the call of duty to produce three "NEW" Yen no... Toon meer
The best part is having a range of currency which banks certainly do not carry. However for the main currencies, the exchange rate is not so wonderful. And legally you cannot advertise that you price... Toon meer
A very pleasant experience as a new customer although I cannot remember being told what the rate was even though it was held for 2 days and turned out to be higher than the bank rate. I will request... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At Travel Money NZ, we’re all about helping you make the most of your travel money. Whether you’re travelling for business or leisure, sending funds to a loved one on the other side of the world, looking for affordable travel insurance or shopping around for a reliable travel money card, we aim to take the hassle out of organising all your travel money needs.
Contactgegevens
124 Vincent Street, 1010, Auckland, Nieuw-Zeeland
- feedback@travelmoney.co.nz
- travelmoney.co.nz
4,5
Uitstekend
2K reviews
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Very helpful
13 maart 2020
Review zonder uitnodiging
Thanks for the great service.
13 maart 2020
Review zonder uitnodiging
Amazing and friendly service
13 maart 2020
Review zonder uitnodiging
Excellent customer service thank
13 maart 2020
Review zonder uitnodiging
Friendly staff
13 maart 2020
Review zonder uitnodiging
Best service
She was very friendly, patient and listening to my requirements. She took time to do the transactions right and accurate. I was so happy and best when compared to other exchanges where I had bad experiences
13 maart 2020
Review zonder uitnodiging
Very helpful advice
Very helpful advice, great tips and sharp prices.
13 maart 2020
Review zonder uitnodiging
The lady who served us went out of her…
The lady who served us went out of her way to help. Nothing was a bother and made us feel like a valued customer.
13 maart 2020
Review zonder uitnodiging
Fast and friendly
Excellent service and very friendly staff, convenient location Westfield mall New Market. Couldn’t find the bank and happened across this place. Will be first on my mind when it comes to currency exchange.
12 maart 2020
Review zonder uitnodiging
Very very good
9 maart 2020
Review zonder uitnodiging
Very helpful and good advice
Very helpful and good advice , would go back again .
8 maart 2020
Review zonder uitnodiging
Good quick service and also price…
Good quick service and also price matched other companys
6 maart 2020
Review zonder uitnodiging
An opportunity to express my thanks to…
An opportunity to express my thanks to the young man (who resides in Te Puke)...unfortunately I did not ask his name.
He was so helpful and went beyond the call of duty to produce three "NEW" Yen notes in the same denomination - the three for three grandchildren going to Japan - spending money from Grandma.
Quite simply one of the most professional well mannered young an I have encountered in a long time.
5 maart 2020
Review zonder uitnodiging
Poor Exchange Rate
Great friendly service but exchange rate was extremely poor.
5 maart 2020
Review zonder uitnodiging
Antwoord van Travel Money NZ
Hey Ainz,
We appreciate the honest feedback! Unlike many of our competitors our rates are fee and commission free. We also have a Best Price Guarantee so if you find a competitor with a better rate you can bring the valid quote or ad in store on the same day and we'll beat it so you can take off with more.
Thanks,
Ziah
Very good good service
4 maart 2020
Review zonder uitnodiging
Excellent customer service.
4 maart 2020
Review zonder uitnodiging
Really bad. Always check their website exchange rate before going into any office
They gave me a really low exchange rate from NZ dollars to Australian dollars. I checked the rates online in Travel Money NZ 10 minutes after I exchanged the money and using the website the exchange rate was much much better. I can't believe they try to trick you into giving you such a low exchange rate when you offer a higher one in the website. I understand they try to get a better deal from the customer, but it was a completely rip-off. Really disappointing.
4 maart 2020
Review zonder uitnodiging
Antwoord van Travel Money NZ
Hey Jose,
Thanks for taking the time to provide feedback regarding your experience with our service. We never want our customers to feel as though we're ripping them off so we apologise for this. There are times when we have a different rate online and in store due to the different processes involved. If you buy foreign currency online then you'll collect it a few days later in store, compared to instant collection if you buy foreign currency in store. All of this aside we'll happily match our online rate in store. If you'd like to discuss your experience any further please send this through to feedback@travelmoney.co.nz.
Thanks,
Ziah
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