Travlock.com & Universal Flights™ Reviews 1.090

Matt was very polite, professional and explored all flights to suit our needs. I would not hesitate to contact Matt again to plan our future adventures. He is an asset to your company and I appreciated his efforts in securing our flights.

Chris made the experience very easy, no hassle and no faffing.

I am extremely pleased with the service offered. Nigel is a very professional and service oriented agent keeping customer’s preference as the top priority. He went above and beyond to privide us with the best price and accomodated us very well. Very happy with the whole experience.

Very good service highly recommended

Nigel was amazing, he listened to our requests and made me feel sure, important and he made me believe in him. He went above and beyond to give me the customer service that made me feel happy, and. satisfied. I Will book again with Nigel in the near future. Thank you Nigel for making me a happy customer today. You are a STAR 🌟

I was having issues booking a flight on the BA app so I looked online and found Travlock. Chris was so helpful and efficient. Within minutes he had found me flight within my time frame and sent me the details. He gave me time to check out the company and read reviews before I committed myself, which didn't take long,I called him back and completed the booking. The whole process was quick and easy. Very happy and impressed!

Our Agent Matt was brilliant - he went above and beyond to meet our needs, booking our flights to Brisbane! So efficient and professional, and his patience was commendable.😊

Quick / easy process and competitive prices.

Really pleased with our service. Chris has been very helpful sorting our flights to Australia. Absolutely no complaints so far 👍👍

What a legend Chris has been so good again finding me a ticket to NewZealand.
Would recommend Chris

I booked flights to Australia with Nigel, who was extremely professional, helpful and pleasant. He quickly made some searches and came up with several alternatives for me to choose from. Nigel was very knowledgeable and made the whole booking procedure very straightforward. I will definitely use this company again and would not hesitate to recommend.

It was a breeze in the park experience for me. Chris was very cool, competent and helpful. He understood my travel requirements & got me what was nearest to it with reasonable price. He satisfied the promise of providing the ticket within the allocated time. I'm grateful & I'll do business with you again.

Thanks a lot for the sterling / diamond service rendered. ✌🏿🫶🏿🙏🏿👍🏿

Nigel was courteous, efficient, patient and professional from my initial single journey enquiry - to making a tailor-made multiple flight itinerary for 2 across the world!
This involved separate return flights from different countries and came in at the correct time frame and within budget!
Highly recommended 😁
Thank you!

Matt has answered all my queries great service

I needed flights to Kansas and I found this company on Google. I sent a whatsapp message explaining what I needed. An agent of the Company named Nigel reached out to me. I found him a throughly nice man who after listening to my needs he proceeded to getting exactly what I required. He was polite efficient and friendly. My experience dealing with Nigel was excellent.

Fast efficient good communication no hassle booking Matt great

Matt was so professional and went above and beyond to help me I would recommend this company 100%

I booked a flight through Chris to travel from Washington DC to Istanbul and to Riyadh. I went into Turkish Airlines website yesterday 12/15 to manage my ticket and got the following message:
Your flight is disrupted due to operational reasons. You can change* or cancel your flight. Thank you for your understanding.
*You can change the flight free of charge one time only.
I had wanted to change my destination from Riyadh to Jeddah, so I called Turkish Airlines to confirm that I can make such a change. I was told the change was possible at no extra charge, but Chris would need to initiate the change. I called Chris and his response was that there was no disruption to my flight. I called Turkish Airlines again and again, and again, and each time, I was told that the information on their site was correct, and that Chris should make any changes I wanted, or cancel the ticket and give me a full refund, if that was what I wanted, as long as I made only ONE change. Chris' response was, "it's not going to happen." Then he went ahead and without my knowledge, made the only one change I was allowed, and reissued a new ticket for the same destination. This was after I had specifically text him to not make any changes to my ticket without my permission, and he had texted me back to say my original ticket still stood. In other words, he made sure that I did not take advantage of Turkish Airlines' offer that allowed me to change my ticket because of the airlines' own disruption. I do not know what the reason is, but I think this may have to do with his share of the ticket cost. Whatever it is, that is not the way a reliable business deals with customers.
In addition to being mean and deceptive, Chris is a rude and obstinate guy. I will not recommend anyone using Travlock Travel Agency.

Using Chris and Travlock to book our multiple flight trip not only stress free but also very cost effective.
Great airlines were booked for us with good flight times.
Chris was on hand from the original booking right up until departure answering all our questions and queries, nothing was ever any trouble.
Kirsty peters