Trees.com Reviews 

I have been using Trees.com and ordering online for 5 years. I have been pleased with the quality, pricing, careful packaging, fast shipping, customer service, replacement of plants (when it was my vault) and the ability to get replacements, when it was not my vault, and help so I do not plant wrong, or cut foliage back incorrectly, or deal with disease and bugs (Asian beetles) incorrectly. I love the replacement warranty offered and always get extra coverage.

I have been obtaining trees from them for years. Two trees died this year and they would not replace them. Their 1 year guarantee is a joke. They do not back their claims of guarantee .
I did reach out to their customer support twice and they declined to replace them.

I have ordered from FGT a number of times and have never been disappointed. Their customer service is excellent. They are helpful, knowledgeable, friendly and able to advise on your selections. I couldn't be happier. I ordered six Taylor Junipers and they arrived on time and were beautiful...very healthy and happy looking trees. Highly recommend this company.

My order was lost, and I had to do everything myself to prove that I paid. I then received the order information. Shipping was fast, trees were better than expected, and Ash from customer service was awesome. She sincerely understood the problem, and gained my trust back in their company!

Ordered a 5 foot weeping redbud. Tree came with broken branch, multiple dead or diseased leaves. Was told it will bounce back . Not great for a centerpiece of my landscaping. I am embarrassed to plant it in my front yard. Very disappointed, buyer beware their website has 5 stars…
After my review , I was sent a new tree in good condition. Appreciate that they did what was right to fix things. Wish it would have happened with my initial complaint, but I appreciate the effort.

Annoying AI chat bots, you have to repeat yourself constantly and the alive and thrive guarantee is a hoax. They make you go through so much to get a replacement tree and the discount code doesn't cover the shipping you paid.

Ordered 2-4ft green giant arborvitae’s. Trees were barely 2 feet. With some a being under. Quality has definitely gone down hill as the order I placed a year ago for the same trees was all between 3 and 4 with most being close to 4.

We’ve bought a few times from FGT, now Trees.com They have a great selection, decent discounts and wonderful customer service. Our 8 Jr. Giant Thujas arrived healthy, happy and all close in size. Shipping was delayed but that was not a reflection of the company. Looking forward to purchasing more from them in the spring!

These are healthy trees and they where delivered ahead of schedule. Thank you.

Trees customer support was great! Very prompt response and addressed my issues very efficiently. Very satisfied with their services.

I ordered 5 trees, they came at 3 different times months apart, they were pretty small but appeared in good condition, 2 have now turned brown and about dead of course this happened around the 50th day. I understand they have a 60-day guarantee, but when I called was told it only applies if the tree is all the way dead, so now I'm out $120 should have bought local

Excellent and healthy fast growing trees!

My replacement plants arrived, and they look so much better than the first ones. I am truly thankful and appreciative that your company replaced them.

Your customer service was wonderful, and I genuinely felt that your goal was to make sure I was a satisfied customer. You do not find many companies today that truly care about how their customers feel and are willing to go the extra mile to make things right.

Thank you so very much for everything you did to resolve this issue and make me happy. I truly appreciate your kindness, understanding, and outstanding customer service.

.Ordered five expensive blue evergreen bushes. They were “3 gallon” bushes. When they came were the size of a cantaloupe, more like a one gallon plant in a 3 gallon container. I bought many bushes locally too. Well it’s been 10 months and the ones from Fast Growing Trees are the only dead ones. I took great care in planting and watering all of them but only theirs died.
Update: I stand by this review 100-%. After talking with the company they basically said that there pants are small but the roots are big (😂) and that there is nothing they can do except give me 30% off another purchase. That’s a no. Last they said those bushes really don’t grow well in my state. Hmmmm, then why do they include my zone on the page where I bought them. Change the zone. My advice is buy local and avoid this company.

Beautiful tree packed well cannot wait until it blooms.

I spent 100$ on an apple tree and it came dying. It is an absolute scam!! Every leaf is brown and the very small branches are broken. I can’t believe they would treat a plant this way.

What started with hope ended poorly. I purchased a lemon tree and a peach tree from this company. They have their 60 day guarantee which unfortunately means nothing. The lemon tree I purchased is still doing ok. The peach tree when I received it was simply a stick. No leaves, no branches, nothing.

Sometime later, within the 60 day guarantee to thrive promise, I contacted them about my concern with the current state of the peach tree. It was still a stick. Still no branches. There were occasional leaves, but they would just fall off. The assured me that it would be fine and just take some time.

Fast forward to today when I contacted support telling them I needed this replaced. The peach 'tree' is dead. They said it was outside of their 60 day guarantee to thrive period. I told them I contacted them about this within the period a long time ago. They essentially said too bad. We have probably 100 plants in the house along. We purchase a lot of plants, but we will not be purchasing any more from this business.

I had a few issues with communication at the beginning of my experience with Fast Growing Trees, but once Marvin stepped in, things improved tremendously. He was very helpful with my order and made sure everything was taken care of.

My plants arrived yesterday and, overall, they were in good shape and looked healthy, with only a little stress from shipping—which is understandable. I’m pleased with the plants I received and especially grateful to Marvin for his help and excellent customer service.

Overall, a good experience, and I would order from Fast Growing Trees again. Thank you, Marvin!

I honestly love this company and am shocked the reviews aren’t higher. I have had nothing but an amazing experience with them and their customer service was outstanding. I order a lot from them And so far it’s been great.

The tree ordered arrived with brown, droopy leaves, was planted per directions but did not show any improvement. Customer service was contacted and photos were provided. They gave watering and mulching advice (which was very specific and not consistent with any gardening protocols I've encountered) but the tree has deteriorated, no growth after 5 months and leaves completely brown and withered. I reached out again to Customer Service to request a refund and have been asked several more questions about fertilizing, watering, light- this tree is dead and should not be, was never in healthy shape.