I needed some assistance yesterday and have to say the customer service was excellent. I use and have used other meal services and customer service is not always very good. Dave was great! He walked m... Toon meer
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It's one thing for Trifecta's food to be great. You'd expect that, right? It's another to provide outstanding client service. Trent helped me with my subscription and took the time to walk me throu... Toon meer
Bedrijf heeft geantwoord
False Advertising / Gross Repetitive Meals: These meals were horrible. It's sweet potato galore, barely any meat, bland and so many additives they don't disclose. Advertised as healthy when they a... Toon meer
Bedrijf heeft geantwoord
Started supplementing my own home cooked meals with Trifecta, to keep me on track and avoiding fast food cheat meals. Tasty healthy meals, and conveniently delivered to my house every few days, so the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
As seen on Netflix, Trifecta is a meal delivery service that delivers pre-cooked, balanced meals to customers' doors in all 50 states. Our meals are designed to be healthy and convenient, and can support a variety of diets and goals, including weight loss and fitness. Trifecta meals are made with high-quality, sustainably sourced ingredients, including lean proteins, complex carbs, and vegetables. They also offer chef-curated meals that fit specific diets, such as keto, paleo, and clean meals.
Contactgegevens
Verenigde Staten
- 530-564-8388
- info@trifectanutrition.com
- trifectanutrition.com
3,5
Gemiddeld
132 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Was charged for an order I didn’t place
UPDATING MY REVIEW AND EXPERIENCE WITH THIS COMPANY.
It's now May 2024: I initially gave this company one star, and still give zero if that were an option. Instead of fully reimbursing me, they had the audacity to update their response to my review with marketing material. Since I have unsubscribed from their emails, they decided to contact me here instead. I guess that's how they reach out to clients they have disapointed now? SMH
JUly/2023 I had a very upsetting experience with Trifecta. I had canceled my meal plan a month ago and what wasn’t my surprise when I saw a charge of $168 on my credit card. I called the company immediately and the person who talked to me said that there was nothing they could do since “ I missed” the window for cancelation of a order that I didn’t even place or authorize. I asked to talk to a manager and she simply said she was the manager and there was no one above her that I could talk to.
30 juni 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hi Joyce,
I understand how frustrating it can be to encounter unexpected charges, and we apologize for any inconvenience this has caused you.
Upon reviewing your account, it appears the first contact we received from you to cancel your subscription wasn't until July 10th, three days after our cutoff to prevent that order from production. A month earlier, you did skip several weeks of deliveries on your subscription but that is not a cancelation - you were still enrolled in our weekly recurring service and our system would charge you for the first week you did not skip online. As per our terms and conditions, we require 7 days notice to skip or cancel a delivery to prevent charges from occurring. Unfortunately, it seems that you missed the window for skipping a delivery, resulting in the charge to your credit card.
We apologize for any confusion or inconvenience this may have caused. Our customer service team strives to provide helpful assistance to all our customers, Our team did explain that the order had already entered nationwide production and that we did not have the ability to locate one order among 10,000+. Additionally, we did fully refund your first order for you.
Even so, I would like to be able to make things right and hopefully change your opinion about our service. We have many new offerings since you last experienced our meals and I'd like to extend you a special offer to try them out. If interested, please don't hesitate to DM me here.
Trifecta Nutrition
Update below -
Trifecta Nutrition - TERRIBLE. The food is mush and some meals contain so much gristle and bone that you will be spitting it out from every bite. One entire week was mushy peppers in tomato sauce with a little protein. I also was not allowed to cancel as promised in the cancellation policy and wound up with another week of horrid food. Btw, google: trifecta nutrition lawsuit
RUN AWAY ...
UPDATE - While I still have to say that the food was not for me, after I had given up I was contacted by a manager on the customer service team. He wanted to know my story, truly listened, and offered to refund my original payment. He also said they have been making many improvements to the food. He promptly refunded my payment so it is believable that the food is improving too. If so, the convenience for the Whole30 especially, cannot be beat.
7 juni 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Thank you for your feedback. We apologize for the disappointing experience you had. Please be on the lookout for an email from us, as we want to connect with you directly to discuss the matter further and work towards a positive resolution. We value your satisfaction and are committed to addressing your concerns promptly.
NEW SUBSCRIBERS BEWARE
I received my first order of meals just as I was recovering from a flu virus. I had almost no appetite and did not eat one of the meals until a couple days after they arrived. I didn't care for the meal. I tried to skip my next delivery until I had a chance to try a couple more meals. The company denied my request and charged me for my second week because I had missed the deadline for skipping a delivery. That deadline was the SAME DAY THE FOOD ARRIVED!
How is a new customer supposed to determine whether or not they want to continue their subscription when they have to make that decision the same day the food arrives??? I don’t recall seeing anything on the website for new subscribers suggesting they skip their second delivery in order to make an INFORMED DECISION on the product. It looks to me like the comany is assuring itself a two-week payment for every new subscriber.
25 juni 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hello Margaret, thank you for reaching out. I am so sorry about your experience. We are a weekly subscription company and we try not to hide that. We have your reoccurring cost on your checkout, it is on the receipt of purchase that is emailed to you and we have it on the main page of your account. We also have instructions on how to cancel the subscription on the main page of your account. I apologize for any confusion. We also offer a skip weeks function that allows our customers to skip the week they do not want delivery or to try out their first order. If there is anything we can further do to help, please reach out whenever you have a moment.
It really worth "0" stars
It really worth "0" stars! Food is watery and it tastes like plastic. In addition to stop the subscription seems impossible. You have to call and they ask you to leave a voice massage, none answers adequately on the life chart either. I cancelled the future subscriptions in my account via online account, however they did charge my card again and send a food without me requesting it despite that, so it seems once you open the account, the account stays active forever unless you send threatening email as I did. Never the less I had to canceled my credit card as a result, since I lost their trust. Fraud like activities.
1 juni 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hello Ana, I hope all is well. I apologize for any misunderstanding. We are a weekly subscription. The order renews the Saturday prior to the next delivery. A lot of customers use the skip weeks feature to skip the next week. We have the renewal date on your receipt and the account. I am sorry you didn't enjoy the food as well. I sent a follow-up email as well. Please let me know if there is any further resolution I can assist with.
Horrible taste and smell
The food is absolutely disgusting, And the smell...
My house will need a deep cleaning to get rid of the smell...
27 april 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hi Katia,
This is disappointing feedback. It's unusual to receive feedback on unpleasant smells from our meals. Perhaps your meals spoiled in transit? I would hope you contacted our team for a full refund as sometimes, carriers can mishandle products compromising the integrity of our packages. I'm unsure if this was the case for you but given the feedback, it very well could be. I would love the opportunity to connect with you by phone to make things right. I'm confident you'll have a better experience with us the 2nd time around.
If you are thinking of buy this food…
If you are thinking of buy this food look at all of the complaints on the Better Business Bureau website and save your money. I had a terrible experience canceling my subscription after finding out the food was disgusting.
19 april 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hi Traci, I’m sorry to hear about your experience. We value your feedback and want to make sure you’re taken care of - I’d love the opportunity to discuss the matter further and provide any form of resolution if possible. Please keep an eye out for an email from us. I hope to speak with you soon.
Sadly, the quality went downhill
I think compared to last year, their food quality has really gone down badly.
I used to get decent meals and now it’s just a little bit of protein with lots of sweet potato.
I just cancelled mine and I’m going through my last 7 meals and it’s basically torture.
I don’t even know how they make eggs have the same texture as eating a rubbery net, I guess that’s a skill in itself.
I will say that at least the customer service was easy to communicate with even if it’s only via email. That’s why I’m adding another star.
7 april 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hello Danica, thank you for sharing your expereince. I apologize it wasn't better. We have since introduced a lot of recipes and changed our eggs as well. I located your account and sent you an email. Please reach out if there is anything else I can do.
TAKE YOUR MONEY-LOOKS HORRIBLE
TAKE YOUR MONEY-LOOKS HORRIBLE. DON'T expect the product to look anything like the pictures. You will receive a package of mush smashed food that looks similar to some of the wet dog food i buy. If you can get past the look, some of them tasted ok. TAKE YOUR MONEY, this is a major problem. They hide on the checkout page in fine print that they will be billing you not monthly, but weekly. I ordered enough to give a try with no intent of a continuous order until I knew if I liked it. After the first couple that was obvious I wouldn't be ordering again and Chaulk the loss up to education. Here is where the HIDE the tricky cost. Upon check out of the first order it tried to auto bill me weekly. I made sure the clear the cart and save. Oh but that doesn't work as the product showed up and they of course billed me anyway. Upon contacting them the attitude said I was not the only that had complained about this. I strongly requested a refund to no avail. THEY GOT ME and THEY WILL GET YOU. DO NOT USE THIS BRAND. I was able to cancel future orders after they took me for the second one. BAD BUSINESS.
8 april 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Tedd,
We sincerely apologize for your negative experience and we appreciate your honest feedback.
We continually strive to improve our recipes and offer a variety of flavors to cater to different preferences. We understand that taste is subjective, and we regret that our meals were not to your liking. Vacuum sealing the meals does change the presentation, but we prioritize food safety above all.
Sorry for any confusion on our part. We are a weekly meal delivery subscription. Once you have selected your meal/items, your account will default to a weekly schedule. You can cancel at any time by contacting support over the phone, email, or live chat. Just the last day to cancel is the Friday before the delivery per our cutoff.
Please be on the lookout for an email from us, as we want to connect with you directly to discuss the matter further and work towards a positive resolution.
Delivered on Wednesday
Delivered on Wednesday. Tried 2 meals for lunch and dinner on Thursday, my children also tried an additional 2. Food was unbalanced. Sprinkled with uncooked sliced almonds that did not pair well with “creole chicken”. Every meal sprinkled with nuts and terrible. 2nd meal meal made me gag. By Thursday night I was already charged $230 for the following delivery that I did not approve nor want. Customer service was snarky and unhelpful. 3rd meal was spoiled and disgusting! All the food was awful!
22 maart 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hello Natalia, thank you for your feedback. I really apologize for your experience. We are a weekly subscription. The renewal date is on your receipt and on your account. The account also has the next delivery date and the next bill date under your subscription tab. I apologize for any confusion there. I would love the opportunity to speak to you by phone to learn more about your experience and provide any form of resolution if possible. I look forward to your response!
HORRIBLE customer service
Never even got to try the food but the customer service is awful. I had a delivery scheduled for this Friday (its Monday) and had some unfortunate circumstances come up that made me have to take an emergency trip and wont be in town to receive the delivery. I call customer support for assistance and was told because I didn't call a WEEK in advance there is nothing they can do and my package will be delivered anyway. That is a HORRIBLE way to do business and wont be getting any from me as I look to one of there competitors for a better experience. Judging by the many bad reviews on the poor taste and quality of the food it looks like I made the right choice by canceling the subscription all together. I would avoid this company and wont be recommending it to anyone.
3 april 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hi Chris, I'm so sorry to hear about your experience with us, and that you didn't get a chance to try the meals. In dealing with perishable goods, we have a strict cutoff that allows us to properly forecast and fulfill orders for the entire nation. We understand that unforeseen circumstances can arise and we always want to make sure our customers are taken care of in extenuating circumstances, so I’m sorry that we weren’t flexible to your situation. I’d love the chance to connect to hear more about your experience and work toward a positive resolution if possible. Please keep an eye out for an email from us. I look forward to hearing back from you.
Never had such Horrible meals
We have never had such Horrible meals delivered from any company! Taste and texture disgusting. It’s like they put tons of cauliflower and sweet potatoes and various ingredients in a giant hopper then scoop out portions for the meal. We are on Whole30–cooking at home is much better! Even tho we were hungry, just couldn’t eat the stuff from Trifecta, even with salt and seasoning and/or salsa or hot sauce. Can’t believe how duped we feel!
31 maart 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
We're truly sorry to hear about your disappointing experience with our meals. Providing delicious and satisfying options for our customers is our top priority, and we deeply regret that we fell short of your expectations.
We understand your frustration, and we apologize if we did not meet your expectations. If there's anything else we can assist you with or if you'd like to discuss this matter further, please don't hesitate to reach out to our customer support team. We have many new recipe options since you first tried us out and are confident you'll enjoy the new meals!
Worst food imaginable
Worst food imaginable. Inedible. Same crap every week. Expensive. Taste awful. Mush. Disgusting.
7 maart 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hi Nay, I’m sorry to hear our meals were not a good fit for you. We have a rotating menu and utilize the freshest ingredients our farmers have on hand each week, and our chefs are constantly curating new meals to add more variety and unique flavor profiles. We highly value our customers’ feedback and I would love the opportunity to touch base with you to hear more about your experience, and to see how we can amend the situation. I tried to find your profile to reach out but I could not identify it. Please reach out if there is anything else we can do to help.
TOTAL FRAUD.
I had high hopes but what they are delivering is truly pathetic. Their website claims organic and healthy. Besides the fact all the meals are like a pail of slop the ingredients are highly processed non-organic. Total fraud in my opinion.
4 maart 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hello Justin, I am sorry you have a less than satisfactory experience with us. I hope I can help with any additional resolution. I sent you an email as well. Please reach out if there is anything else I can do for you.
Trifecta was a huge disappointment
Trifecta was a huge disappointment. Firstly, its expensive. Secondly, it is tasteless. If I were to blindly take a bite I truthfully couldn't depict one meal from another. Lastly, I wound up feeding all ten meals to my dog (he seemed to enjoy lol). I hope if you're considering Trifecta that you don't take these reviews with a grain of salt. They are accurate. Most expensive dog food on the planet!
3 maart 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Thank you for the feedback. We continually strive to improve our recipes and offer a variety of flavors to cater to different preferences. We understand that taste is subjective, and we regret that our meals were not to your liking.
We would like to connect and better understand your experience as we are constantly improving our process. I'm not able to locate your account. Can you please reach out to us at info@trifectanutrition.com. Hope to connect soon!
Received wrong items
Received my order and it was not correct. The items sent did not come close to the value of what I purchased. For example received hamburger instead of steak that I ordered and paid for. Received cod instead of the salmon that I ordered and paid for. Shrimp came in a bag that leaked all over all items. Received no compensation for the difference and no response to emails.
2 maart 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hello Kimmie, I am so sorry for your experience with us. I want to address a few things with you and ensure you are taken care of. Please reach out to us when you have a moment. Again my apologies. I hope to speak with you soon.
Horrible experience
Horrible experience. By far the worst prep meal company I’ve tried. The food is below average in regards to taste and repetitive options. I don’t like the packaging and the customer service is horrible. I tried to cancel before the cut off date and I was told it wasn’t received on their end. So I’m forced to suffer through another box :-(
1 maart 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hi Alex, I am sorry you had a less than satisfactory experience with the food and customer service. I would like the opportunity to find you some resolution. I sent you an email to you. Please reach out if there is anything else I can do for you.
Beyond DISAPPOINTED
I am beyond disappointed with the service of this company. For the 4th week I am missing not one not two but five items from my subscription and it’s unacceptable. I have not received any type of empathy or compensation for lack of service and inconvenience. I am unable to prepare myself for the week because of this careless production. I will be canceling my membership indefinitely and I hope you use this as an example to do better.
Good luck.
10 februari 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hi Danielle,
We're truly sorry to hear about the recurring issues you've experienced with your subscription. Your satisfaction is of the utmost importance to us, and we deeply regret that we have not met your expectations in terms of service and reliability.
I would love to personally connect with you to find a way to earn your trust back. Many things have changed with our service since you first gave us a try last year. Please DM me when you have a moment.
Extremely expensive tastes terrible
Difficult to cancel
Very expensive
I thought food was terrible tasting
Packages are very difficult to open
Need to defrost even refrigerated food
I really regret trying this program
13 januari 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hi Karen, I’m sorry to hear about the various concerns you had regarding your experience with us. I’d love the opportunity to connect and see if there’s anything we can do to help remedy the situation. Please keep an eye out for an email from us. We are committed to our customers' satisfaction, and I look forward to discussing matters further.
Food is not good
Food is not good. It felt like a scam with nasty food. The customer service was even worse.
24 januari 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
Hello Brandon, I am sorry you have a less than satisfactory experience with the food and customer service. I would like the opportunity to find you some resolution. I sent you an email as well. Please reach out if there is anything else I can do for you.
Horrible experience
Horrible experience. I had used them in the past and the food was decent, just repetitive. I restarted with them and the food came in new flimsy packaging. It tasted horrible and started rotting in the fridge after the first few days. I reached out to customer service and they stated that their kitchen is waiting on a new vacuum sealer and that things should improve in about a month. They offered to refund my week and defer my subscription until the next month. I asked to have my upcoming week canceled as well, it autorenewed the day after I received the initial food order and didn't get to cancel it within such a narrow window of time. They refused to cancel the order. I received a full weeks worth of inedible food. I reached out to customer service asking them for a refund and they declined, they just canceled my subscription. Long story short, I paid over $200 for 14 meals and I never ate a single one. I tried several and they were awful. The others started to rot within a few days. My fridge still stinks from the meals and needs to be deep cleaned. Avoid at all costs!
20 januari 2023
Review zonder uitnodiging
Antwoord van Trifectanutrition
We sincerely apologize for your negative experience and we appreciate your honest feedback. We went through a big transition of opening new facilities in late 2022 and we were awaiting the vacuum sealer machinery at the time. This has been resolved and then some. Customers are now able to pick the meals with any of our Meal Plan options.
The cancellation process has remained the same since the first time you gave us a chance. We are a weekly meal delivery subscription. Once you have selected your meal/items, your account will default to a weekly schedule. We provide a ‘skip weeks’ feature for weekly subscribers right on the account dashboard.
If a customer would like to have extra time before another order renews, just login and skip out the following week or two. The last day to skip/cancel an order is the Friday before the delivery. Once we're past our Friday cutoff it is not possible to cancel/update orders processed for the coming week. In dealing with perishable goods, we have strict cutoffs to allow us to properly forecast and successfully fulfill orders nationwide without delay.
We would like to connect and come to a positive resolution. I'm not able to locate your account. Can you please reach out to us at info@trifectanutrition.com with the subject: “Attn: Trustpilot Reviews Manager”. Hope to connect soon!
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