Trinqoo Reviews 

Dropping our car off . We had to wait too long cost £13.50 for exit ticket. There was 1 couple waiting 4 hours to collect their car . Hope we don't have the same wait on our return

Good one. Nice

Excellent service no complaints

An excellent service throughout. Both the drop-off and pick-up processes were very efficient and staff were very friendly. I will definitely use them again and can highly recommend Trinqoo to others.

Their service people told me to park at meet and greet on terminal 3 but then never showed up or answer their phones. I had to leave the car at Short Stay as I was now running late and then get charged £88/day for the entire 8 days of my travel.

Received no support at all.

Easy to use, met on time, good communication and inexpensive, recommended

Sharp eyed driver spotted we’d left a bag in the car, called and waited for us to come back. Life saver!

They were late to meet me to take the car, late to return the car and have dented my passenger door.

The driver was extremely slow to arrive to collect the car even thought we had phoned ahead.

On our return they were ready and all went well until I discovered they had driven my car without permission 24+ hours before we returned to the country.

Fortunately I had autopay set up for TFL so I did not get exposed to nonpayment charges, but as this was not expected nor did they tell us at the time someone else could get caught. ( I only found out when I checked my statement)

When we tried to contact the company it took over a week with multiple attempts, and ultimately no response from the company we had used through the booking site.

Eventually the booking site started their investigation, the explanation given was the car was moved closer to the airport - given we arrived in at 18:00, there was no need to do this the previous day. They have agreed to refund the TFL charge, not yet received, no apology, no direct compensation for our time or effort trying get a resolution - just an offer of a 15%voucher against a future booking! Why would I trust them?

We booked parking for 2 cars at Heathrow airport on the 2nd February and collecting on the 5th. We called the number 30 minutes before arrival at the airport as instructed on the paperwork, unfortunately there was no answer, we rang several more times with no luck.
We arrived at the airport faced with no meet and greet so we had to book an alternative company.
Approx 1 hour after booking the new company Trinqoo rep called us back explaining they had issues with the phone service overnight and apologised profusely, he told us to call the office on our return to claim a refund. We did that 1 week later and found no resistance whatsoever, the team were very apologetic and dealt with the claim straight away.

Parking charges and removal of contents.
The staff were polite, on time etc. Car returned with less than 20 miles driven, fuel level about right etc.
However, I have 2 issues. Before booking I did not appreciate that two short term parking charges also apply, so add another £15 to the cost. And, the car appears to be been searched and a bag of parking coins was no longer in the car upon its return. Ok my fault for leaving temptation, even if hidden.

Good customer service

to avoid . things stolen from the car. they kept me outside in the cold for an hour waiting. I called 5 times to see if he would bring my car or not. I lost all my appointments because of them. I will definitely not use them again

We cancelled this booking due to unforeseen circumstances. The cancellation process was quick and fair

dont use trinqoo they work with scammers. Booked parking with "genius" parking via trinqoo, which is so ironic considering it is run by morons. Just avoid both "genius parking" and trinqoo at all costs. You've been warned!

Trinqoo sent my car to Lion parking although my booking form said it would be held at Heathrow Valet Parking. My car was stolen and they have done nothing to help me. They haven't even given me my booking form payment so now I'm taking them to court.

The service was great-the dropping off & picking up of cars was excellent.

We booked airport parking with Trinqoo via Airport Parking Deals but we never got a confirmation email with booking details etc.
We couldnt remember which email address we had used and because we had no email confirmation from them, when we rang them to find out how we arrange parking, they checked our email address and said they had not received payment. We checked with our bank and payment had been made. Turns out the email address was the other email address we use. Why they couldn't check on the name not the email address I don't know. It meant that we didn't get our parking. We had to arrange more parking at extra cost to us. Now they won't give us a refund either.
Don't use this company. Feel like we have been ripped off. Stay away from this company! Very unhelpful.

Wow, what customer service! The team were so helpful and should be an example of how all companies should provide such an excellent service. Massive thanks to the guys at Heathrow. Could not recommend a better service