Trinqoo Reviews 

Good price, accurate description, great communication. Amendment needed and completed with no issue.

very pleasant
well experienced driver
very helpful

Was a great experience and a great start to our holiday.
Will use again and would highly recommend.

Very efficient
Friendly drivers
Reliable and car was securely parked whilst we were away

The price for this car park booking was good and the car was returned in good condition. However, we were kept waiting for one hour from our original phone call on our outward journey and 45 minutes on our return. This caused a lot of stress and also additional cost which has been refunded. It took two emails and two phone calls for me to get a response and I still do not have any explanation for the delays.

Went out of their way and were very patient, helpful and polite when we couldn't find their location, and again when we realised that we had left our tickets in the car and had to return us to base. Thanks Guys

The car parking was excellent and the drivers to the cruise terminal courteous and helpful

Multi storey car park with a dedicated section for cruisers. Only 7 minute chauffered drive to the terminal. We had to wait a while for the driver on return due to traffic issues.

When we arrived on our return to Southampton, I phoned and was told someone would phone me within 10 minutes, needless to say that did not happen. Suffice to say only after at least 20 calls and a wait of 75 minutes did our taxi turn up. We were virtually the last of 4500 people to leave the terminal.
The driver did not offer any explanation and at the car park there was no one to be seen.

Really helpful. Stayed in contact to assist when trying to find car park. On call to pick us up from port.

Your operatives never answer the phone. On our dis-embarkation I (phoned 128 times) nearly 37minutes trying to phone them to collect us. We were almost the last people to be collected.
However once we were picked up absolutely fantastic service.

The location of carpark was not very clear and also as we arrived after 4pm there was no transfer to cruise terminal available.
There seems to be no CCTV in the car park so security of my car is in question.

A really smoith experience from start to finish. I can not recommend enough.

Great experience start to finish

Fantastic polite, welcoming staff. Great ride to the port. What's there not to love

Booking was quick and easy and staff were courteous and helpful. Everything went well until our return when we were left standing in the cold for 50 minutes. Trinqoo needs to ensure that their partners deal with customers as efficiently as they do themselves.

On the first day of our holiday, they were great, but on returning, the driver was an hour , and we were not happy, he went to the wrong cruise terminal, we had a baby with us, so it was difficult.

All a bit amateurish. Not too bad dropping car off and getting their minibus to cruise terminal but disaster coming back.
Promised pick up in 20 minutes, continually phoned them when there was no sign. Promised within 15 minutes every time we called, clearly lying with promises.
Eventually picked up 1 1/12 hours after initial communication.
Wouldn't use again.

So polite and helpful. Kept up updated on collection times, and arranged for another car to collect us as we had another passenger returning with us. Car was parked in a covered car park. If I travel from Southampton I will use them again.