Triumphinsurance Reviews 18

Awful company to deal with, poor communication and approach to customer service. Refused to refund 8 months of policy remaining, justified with made up charges and accused me of misrepresenting.

Much better deals and experience elsewhere.

A real tarnish to the triumph brand.

Awful experience, a discredit to the Triumph brand.

I took out a 1-year policy with Triumph Insurance, for them to then cancel it. No refund was provided for the 9 months unused policy, instead I was charged a £35 cancellation fee on top of losing the policy. Whilst disputing this fee, I have been sent further emails threatening to charge an extra fee on top and pass this on to debt-collectors. I cannot pay their fee even if I try as the link they send me "myInsuranceFile" does not work due to their website having security issues. Therefore, these threats for extra fees are further insult to a horrific overall experience.

Triumph Motorcycles need to drop this affiliation/company from their portfolio. "Triumph Insurance" is provided by Adrian Flux Insurance Services - a complete scam of a company that I highly recommend avoiding. The company has no morale's.

Should have read the reviews! Utterly dreadful! The fact that they don't reply to the reviews is telling initself! Avoid!

Ridiculous quote for a bike in London (over £2k) when I asked them to update the quote to remove my London address they said the price would stay the same, even though the bike would not be kept in London. When I queried this the operator said "...my supervisor says the London post code must stay on..." even though the bike wouldn't be stored there. Pretty ridiculous statement from their team. I can only imagine the situation if you had a claim. Extremely unimpressed with the experience. I would not recommend them at all.

I organised the insurance through one of the comparison sites and like some other reviewers I got an email asking for more details (which was to the point but not aggressive). When I read the reviews I thought this may be a scam as suggested by some of the other reviews. It turned out I'd given the wrong registration (LV instead of LY), and we also repriced a higher mileage limit. Rebecca corrected the registration number and we kept the original 8,000 mile limit with no extra charges to pay. I was very pleased with this outcome.

Like others I took out and paid for a policy only to get an email querying the details I inputted on the comparison site. They said that I had inputted my job as a dispatch driver instead of courier driver. I told them that courier driver wasn't listed but they said it definitely was, (I've double checked and it isn't). That was only one of 3 or 4 odd queries from them about my data details and the wording of questions on the comparison sites. Definitely tactics used to up the premium. Don't use Triumph insurance. Their use of the name is a disgrace and I will be writing to Triumph Motorcycles about this and contacting the insurance Ombudsman.

In the end they said that because I have a job as a driver they can't offer me insurance for my bike.

Completely misleading and greedy. Have taken Triumph insurance for my new motorbike through Money Supermarket. After the policy was finalised, then came the online registration. Then came NCB proof. And finally ended up cancelling the policy paying almost double the cost of a monthly payment just after 20days, because the questionnaire they asked was not proper or to the point while finalising the policy. On top tried to charge a cancellation fee also for not my mistake. Have finalised another policy through compare the market, which was very precise and economical.

Terrible company. Took out a policy with them for my new bike as came in about the same price as others and had the Triumph logo on it so thought would be good. Answered all the questions they asked. A few days later received an email saying some of the details I provided were incorrect and to call them. Called them and provided the details they asked for. Said they can still provide insurance but the price quoted was double supposedly due to modifications that I didn’t declare (which they didn’t even ask for online) and which are a standard Triumph product they are not even aware of (Arrow exhaust). Charged a cancellation fee of £65 for not providing any service what so ever and being unable to provide insurance even remotely in a similar price bracket to what they originally agreed to. Need to sort their online forms out and ask the questions they actually need to ask or ask before agreeing to policy and demand payment rather than after the fact and then keep money. Terrible company that I’ll certaintly not use again and a stain on the Triumph name. Only wish I had read the comments on here before signing up as this seems to be a standard way of operating Triumph insurance does regularly judging by the other comments here. Avoid at all costs. Will be going with Bennetts again for my insurance.

Absolute Scam - go throught he process online, quoted £120 which was similar to other prices and get an email saying we need to validate your claim please call us - small change of date and they wanted an additional £90 so i said no only to be told there is a cancellation charge of £90 but we will reduce to £30 today..!!!!!! cheeky sods charging a cancellation on a policy that isn't actually active - Stay away

I had the same issue as another person on here. Bought a new bike, took out insurance and answered their questions correctly via the website, but they had a question about a claim that didn't go ahead (an old enquiry). They then wanted another £80 or £65 if I cancelled the cover and went elsewhere. The policy wasn't even active, and was due to start in a weeks time.

I like Triumph, but not as much after this experience. Looking forward to going with an honest company next year.

Absolutely appalling waited for 70mins transfered 5 different agents an still no answer , Absolutely terrible service, if any.

Having paid to insure my Triumph Tiger, had an email that stated they needed to check a few things. Having answered all their questions honestly, they increased the premium. I pointed out that the website doesn’t give you the opportunity to inform them of everything they wanted to know and any increase in the premium was unfair. I had no choice but cancel the policy even though it still wasn’t live and was charged £65 for doing so. Not happy that a much loved British brand is smeared by such lousy insurance tactics.

Disgusting customer service.
Demands, false accusations and excessive hidden fees.
Avoid like the plague. This is not a trustworthy company.
Triumph should not allow this company to use it's name.

I have been with Triumph Insurance for a number of years now and have been riding Triumphs since 1986. Due to my age and our families desire to move abroad we immigrated and I sold my bike in the UK and moved abroad. At the time it was more convenient just to let the policy run, but I advised Triumph Insurance that I had sold my bike which they were happy to continue with the policy in case I returned back to the UK. Due to that we have no plan to return to the UK and we were shutting the UK bank account, I advised Triumph Insurance that we need to cancel the policy. Rather than send me a email advising on the final balance direct to me, they sent to my Triumph portal, which I can not access not even via a VPN. So after not hearing anything from Triumph Insurance I chased and chased, after which I then received a threatening email advising that if I didn't pay with in 24hrs Debt Collectors will be instructed. So even though I have been chasing them, now this is my issue to resolve. So I gave my access details to a family member to log on in my name to pay, and you guess it their system wont take the payment which I guess is now my problem to resolve. Completely unsatisfactory service from these people and to frank this is not what I come to expect from Triumph Motorcycles.

Be aware
After cancelling my auto renew after 14 days and making first payment I was charged £70 in total.
The smallprint states a reasonable charge will be made reflecting time on cover.I don't think half a years premium is reasonable for two weeks cover!

Having just read the other reviews on here I hesitated before deciding to give the five stars!
I just spoke to someone to clarify the details of my renewal. She was extremely helpful, knowledgeable and polite - all qualities that are sadly missing from our customer service 'reps' these days.
On my renewal email it was very clear to me that it is going to automatically renew when the due date comes.
I have not had to make a claim so have no experience of shoddy service.

*A SCAM - AVOID RISKING YOUR MONEY & SAFTEY*
Such a shame that the reputable brand for classic style motorcycles would be tarnished by their own brand of insurance for riders.
Luckily I never had to call upon the insurance I took out for a claim otherwise I very much believe I would be in serious trouble.

I signed up for a 1 year insurance package for my street scrambler through a comparison site. They were around the 2nd or 3rd cheapest option but thought a great match up to have the brands of both bike and cover the same. After choosing a payment plan of monthly with a deposit I was set and rode out the year. At the end of the term I shelved the bike and didn't renew as I opted to sell my bike going forward. This is where the problems and the horrific service comes into play.

I received emails titled "Invitation to renew" followed by "Cancellation letter" and "Confirmation of Cancellation and end of cover". As any sane human being would interpret, these deliver the message that the insurance has come to an end, they offer to opportunity to renew, then with a decline in that offer proceed to end the term. How wrong was I.

One night I received a text message out of the blue saying that debt collectors had been informed of my refusal to pay and I had a countdown before legal action and forced debt collection would be taken. Strange when I have no cover? I then decided to investigate deeper into all the emails and letters from the past and found out that these scammers use the sly practice of page 3/4 small print hiding an automatic renewal clause in their "Invitation Offer" that doesn't invite you at all, it auto starts a new term without offering you the opportunity to review the rate (illegal), or sign off on it all. Luckily my bank blacklisted them with swift prejudice when trying to charge my account for £300 which wasn't on a payment plan nor was it the correct amount to begin with. But it gets far worse...

I then find out the amount they are trying to send goons to my door to collect is in fact a 1 year full payment of insurance when they cancelled my insurance after 1 failed payment and the total "insurable" time period on the new term was 1 month (illegal). Laughable. I contacted support which after 1 hour of holding and being passed around I spoke with a wonderful rep who was a credit to customer support, explained the situation and she wholeheartedly agreed this was malpractice, unwanted, unwarranted and completely understood my frustration. She then however stated they couldn't do anything for me unless I could prove I didn't want the insurance to which I gleefully stated I can prove it via the lack of MOT and the for sale ads.
After sending these to the requested email I get a snotty response saying they don't accept the GOV.uk website as a trusted source for MOT's and that it wasn't proof I didn't want the insurance, however they never gave me any further steps to follow. Obviously insinuating that the case was closed.

After that I have since been contacted directly by the debt collectors starting their demands, which I will gladly inform them of their contractors malpractice.

Triumph insurance, this is unacceptable. I hope this catches enough riders eyes to avoid choosing to do business with this shady company as they are the only one on the market doing this. Not at all worthy of carrying the trusted Triumph brand name.

TLDR:
-They autorenew your policies with smallprint then attempt to charge you a year in advance then cancel the insurance and send debt collectors after you for the full amount without reason.
-Customer service ignore you as best as they can then cut off contact with you when they have an indefensible position.
***DO NOT INSURE WITH THEM UNDER ANY CIRCUMSTANCE, YOUR SAFETY, FINANCIAL STATUS AND WELLBEING ARE AT RISK***

I insured my motorbike with Triumph Insurance, and sadly that isn't something I will be doing again. I was unfortunately involved in an accident which involved my 2-month-old motorbike being written off. On my Triumph Insurance policy, it states that I am eligible for a replacement vehicle. Therefore, instead of going through the 3rd parties insurance, I made the claim on my policy so that I am able to get my replacement vehicle.

Triumph Insurance don't handle any of their own claims. If you claim on a 3rd parties insurance, then you will go through a handling agent called '4th Dimension'. If you decide to claim on your own policy then you have to go directly through the underwriter, which in my case is 'MarkerStudy'.

This is where my experience began to go downhill, which is a shame because everyone I spoke to from Triumph Insurance and '4th Dimension' was very helpful. The same cannot be said for the team at MarkerStudy. If you want to speak to them on the phone, you're looking at over an hour on wait times, and if you want to speak to them on their live chat, you're again looking at over an hour - despite the live chat saying 'Our average wait time is under 10 minutes'.

MarkerStudy did not have all my policy details and appeared surprised when I told them that I am eligible for a new replacement vehicle. They then contacted my broker, Triumph Insurance, who confirmed that I am eligible for a new replacement vehicle. However, over a week after telling them, I am still getting texts saying please send us details of where to send the settlement sum.

This is then made even more frustrating when you consider every time you want to talk to them to correct them, you have to wait over an hour. At the time of writing this review, I am two weeks on from the accident and I am no closer to getting a replacement vehicle, I am more or less in exactly the same position I was in at the time of the accident.

The reason I have given this two stars is because Triumph Insurance has been helpful, however, it's their underwriter that brings them down and that is why I feel it necessary to leave the review on here so that people are aware of how their experience when dealing with a claim will be.