trtnation.com Reviews 15

I wouldn’t trust my health to anyone who hides from there customers behind anonymous accounts, the ownership of this company is rude and unprofessional to its customers and hides their identity from the public.

My biggest mistake was not reading the reviews first. After this experience, I went back and saw similar issues reported by others. This appears to be a pattern.

I paid upfront, waited two weeks, and asked what they later described as a “simple question” about how injections are administered.

What followed was conflicting information from multiple staff members, including a written message that contradicted itself (confirming subcutaneous while stating it would still be intramuscular), followed by the same contradiction verbally.

If this is a “simple question,” it should not result in inconsistent answers across multiple people, including in writing.

When I tried to clarify, I was told to wait another week to talk to someone. I agreed to wait and continue.

Instead, my care was canceled without any further discussion.

I was later told this decision was made by “upper management,” yet I was never given any opportunity to speak with anyone at that level. The decision appears to have been made without hearing directly from me.

When I attempted to escalate, my calls were disconnected multiple times and I was unable to reach anyone further.

There is effectively no escalation process available to patients.

They also characterized my attempt to get clarification as “dissatisfaction,” when in reality I was trying to make an informed decision about medical care based on conflicting information they provided.

After reviewing other feedback, it’s clear this is not an isolated experience.

Proceed with caution.

TRT Nation was a complete waste of time and felt like a straight-up cash grab.

They ask for specific blood tests upfront. I provided exactly what they requested, then heard nothing for almost two weeks. No email, no call. I finally reached out myself—which is a nightmare because they rarely answer the phone—only to be told I was “missing” labs that aren’t even listed as required on their own site.

Conveniently, they offer paid lab work through their own vendor. It honestly felt like they were intentionally dragging things out because I didn’t pay for their labs.

I assumed once labs were submitted I’d quickly get a consultation with a doctor. Nope. It took three weeks, and when the appointment finally happened, it wasn’t even with a doctor—it was a nurse. During the call, she kept asking for additional tests. Every time I told her I already had the labs she wanted, she’d respond by requesting more. It never ended.

At that point it was obvious what was going on: delay, delay, delay until you give in and pay out of pocket for their lab work.

I canceled and walked away. I can get TRT for free through the VA, without the games, excuses, or pressure tactics.

If you’re considering TRT Nation, be warned—poor communication, constant moving of the goalposts, and a strong impression they’re pushing you toward their paid labs rather than actually helping patients.

I spent a few thousand dollars with this operation. I received 1 questionable issue on blood labs(psa) and was told by on of there prescribing MD's that I probably had prostate cancer and my treatment was immediately terminated. Obviously,I was terrified. I didn't sleep for a week. I finally was seen by a Urologist and after an uncomfortable digital exam and completing blood labs was informed zero abnormalities. I contacted TRTNATION.COM with the attempt to start back on treatment and was told that I couldn't start treatment again without a Dr's consult with there specialists( how the world would I coordinate that?). I explained that, that would be impossible, I had hired them for treatment because my local Doctors are prejudiced and wouldn't consider treatment and certainly wouldn't make time. I was told sorry about your situation. Why in the world would a Dr who specializes in trt therapy request a consultation with a local Dr who wouldn't even consider TRT?

Stay far away from there! Extremely poor service and rude people! They don’t answer or return phone calls, are sarcastic when you get a hold on them; specially the Indians who work there!

This is one of the worst TRT clinics in the country, at least based on my experience. For the price, all you get is a vial of testosterone and some insulin syringes. They don’t even provide drawing needles. Their staff aggressively insists they “don’t believe in drawing needles” and tells patients to pull thick oil with a 31G insulin needle, which can take 10–15 minutes and is simply not how it should be done.

Their communication system is dysfunctional. You need to enter a code to even open their emails, and they routinely go silent for a week or more, later claiming they replied, but I somehow didn’t receive it. I have zero problems receiving emails from anyone else - it’s only them.

Doctor consultations are meaningless. They’re just formalities, with no real guidance provided. You’re left on your own to figure things out.

Overall, clinics like this push people toward the grey market, because what you get here is barely any better, except you pay 10x the price.

Too troublesome to deal with and you can get few times cheaper elsewhere with better service.

I’ll start by saying they are a bit deceptive in their pricing. My refills were suppose to be $80 and when I went to refill, they went up to $135. I inquired about it, but got the run around..
Their refill process is absolutely horrible. It takes about 8-10 days for them to actually review your refill, sign off on it, and get it to the lab. Then the lab takes their time. Your looking at 7-10 days for delivery. Totally unacceptable. I’ve used different companies and you got your meds in about 4 days after submitting a refill.
Anytime you call, someone working from home takes your call and it’s on speaker phone. You can hear the dog barking and kids playing in the background. lol Not too professional

I do like the fact that they don’t hold your hand during your treatment. I won’t be doing business with them anymore. Too many places out there with equal or better pricing

Beware, they will accept your payment, and then tell you that your labs are outdated. This has happened 3x with me. I get it that I may need to update labs to get the prescription, but why charge my card for the order when you know you won't send it?

Stay away from this clinic. All they care about is making money. No patient support what so ever. I was running out of medication and was looking for a refill. The doctor was unavailable for the next 10 days. I explained to the support that I will run out before the doctor even sees me. Basically they were ok if I ran out and could have serious withdrawals.

The stress they went through over the phone was with good reason. I was concerned about a few things about my previous order and I noticed a mistake, but it's milk now. The employees there took my concerns seriously, made a note about my preference, and it arrived better than expected. The industry can be quite a snake and I want to thank TRTNation for witholding their fangs. Unlike many other suppliers based on personal research, when you're seeking a smooth experience it's a better choice.

They are liars! They are deceptive! They increased their prices after the first 2.5 months They Advertise as 99$ but you have to buy 2.5 months to start. My first payment was 250$. Then after my first 2.5 months they started to charge me 325. When I said they increased prices on me on their Facebook page, they emailed me saying it was slander and discontinued my services. I wrote a previous review that the business owner responded to and he called me a troglodyte. I tried to edit my comment to respond to him but I accidentally deleted it. He said that they increased my prices because I was in California so they had to increase my prices, and that they only honored the first 2.5 months at the 99$ they promised. The issue is he never told me about any of this, they never made it made known to me that the 99$ a month, was only for first vial. If they would have let me know that the price was going to increase after the first 2.5 months, I may have reconsidered. Anyway they are not trustworthy, the business owner also said that I was only writing a reply because I was upset I couldn't find anyone as cheap as them, Henrys meds is cheaper ( for me in California) and more trustworthy.

I switched to them from another company and they cut my testosterone dose by more than half, they put me on a starter dose even though I provided them with my prescription. They don't tell you this until after you pay, they won't tell you anything until after you pay

awesome customer service. The best at helping men obtain their full potential

Great service for those who are looking to achieve their goals in not only physical health, but also their mental wellbeing. Affordable for those who already have a trt regimen dialed in.