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True Toys Reviews 

5.098
•
TrustScore 4 uit 5

4,2

Speelgoedwinkel
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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Items were poorly packaged, both just dumped in a box with no protection, on top of that waited over 10 days for delivery. There was no option to contact customer services for replacements or returns... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic company have bought many many toys from them. Excellent delivery service and excellent customer service. Had 1 issue with one purchase and was dealt with within one day and refunded even tho... Toon meer

Beoordeeld met 5 van de 5 sterren

was a bit hesitant about ordering from this company due to some bad reviews however i’m very happy overall not only the pricing was excellent the Communication and packaging was excellent the de... Toon meer

Beoordeeld met 5 van de 5 sterren

1st time ordering from here, daughters birthday coming up fast, she wanted Harry Potter lego, the way things are of late really can't afford much, but then I saw the add, decided to look it up, took m... Toon meer

Bedrijfsgegevens

  1. Speelgoedwinkel

Geschreven door het bedrijf

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun

Contactgegevens

4,2

Goed

TrustScore 4 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,2

Alle reviews

(5.098)

863 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie
Beoordeeld met 5 van de 5 sterren

True Bargains

I am a previous customer or Bargain Max. True toys is truly amazing. My order was spot on. Was a little fiddly to order as some offers dont work at the same time so had to order 3 times to take advantage of all the offers but was free delivery so was ok Cheapest prices around and arrived within 2 days. Simply amazing Thank you very much True Toys

1 augustus 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Prices good, packing bad.

As I've found is the usual with true toys (bargainmax) the value is always good price and delivery speed decent. But attention taken when packaging items is woeful. If you order anything needing a non standard sized box then expect it to be rattling around loose in a huge box far bigger than necessary with no padding whatsoever and very little tape on the actual outside. Liklihood of say a nerf blaster getting damaged in transit? Sadly above average.

They need to pack their items better!

2 augustus 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi Stoo, thank you for taking the time to leave your feedback.

We're pleased to hear that you were happy with our prices and delivery service. However, we're sorry to learn that the packaging did not meet your expectations. We understand how important it is for items to be packaged securely to help protect them during transit.

Unfortunately, we have been unable to locate your order using the details available from your review. If your parcel arrived damaged or was not as expected, please get in touch with our customer support team with your order details so we can look into this further and see how we can help resolve the matter.

We appreciate your comments and have shared your feedback with the relevant team for review as we continue working to improve our service. Thank you again for bringing this to our attention.


Kind regrads,
Grace
TrueToys Customer Service Team

Beoordeeld met 5 van de 5 sterren

Truly honnest

I LOVE THIS WEBSITE!

They have endless amounts of toys available and a massive variety. True toys also put up great deals and discounts.
They are affordable and delivery is also quick and flawless.

I highly recommend being true to true toys.

20 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent scooter

Very pleased with the scooter, very well priced & very quick delivery, made granddaughters day when she got it, not been off it all day.

28 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Push bike

I purchased a beautiful bike it came on time and was easy to build and gave my daughter plenty of enjoyment

27 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

One of the good alternative toy website depending what you're after.

Have good deals depending what you're looking for.

I like t hat they give you one hour to change anything (like change address or add in code etc) after you made the transaction. Like I saw there was a code I didn't use and give it a try entering the code after buying it and it accept the code (will be refunded).

Delivery (via Evri) was fast too. Shipped same day after I bought it and it was delivered the next day too.

27 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

EXCELLENT SERVICE AND PRICES

This was the first time I'd purchased a toy from Bargain Max and I was very impressed. The price was excellent and it arrived very quickly too. I even got 10% off my first purchase.

26 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent experience

As with any company I have not used before I was a little apprehensive but I ordered and received the item very quickly, no problems at all. Would definitely recommend.

16 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I’ve been waiting for a refund from…

I’ve been waiting for a refund from bargain max now known as true toys since Sunday 12th July, their live chat never works and no one responds - avoid.

ORDER #267357 Before you try and say I’m not a customer.

12 juli 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for taking the time to leave your review. We sincerely apologize for the delay and understand how frustrating this has been.

We have looked into your order and have now sent you an email so that we can get this matter resolved as quickly as possible.

We appreciate your patience and hope to resolve this for you soon.

Kind regards,

Amanda
True Toys Customer Service Team

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