truhouse. Simply windows and doors ® - Hereford Reviews 13

All staff including Sales,Surveyor, Installerss and office staff were polite, efficient and friendly.
However, they had to return asdrain caps were not available at installation and really should have been astock item on the installers van

The complete service with Truhouse was very straightforward, communication throughout the process was excellent.
John and Dan who did the installation did a great job, very efficient, accommodating and thoroughly cleaned up before they left
Very happy great experience.

Excellent service from first call to book a quote to installation, couldn’t fault any part of the journey, all the team were friendly and professional and we are more then happy with the end result, we have no problem recommending Truhouse to anyone I have already shared a photo of my front door to family and friends because we are delighted with how gorgeous it looks 😊

I did initially have a negative experience with the fitters that came out with regards to how they treated our house.
However I have to say after contact with the company from there on in they were absolutely amazing.
I had written my review late Friday evening, they were closed over the weekend, come Monday morning a new team turned up extremely apologetic and understanding and asked if they could carry on with the work- they were absolutely amazing!
I then had the office contact me to rectify the issues and again absolutely fantastic.

The final sign off the window installation was done with meticulous attention to detail and for a big project they turned out beautiful and have made a huge difference to the house.

All in all a company that really does care about their customer albeit a negative experience with the first team they did go out of their way to make everything good in the end and I would have no hesitation in recommending them.

Truhouse ensured i was kept informed of when the Installation was planned and there fitter was excellent and courteous whilst fitting the door to my property. The product supplied is excellent but only been fitted for a couple of weeks.

A new door fitted skilfully and professionally after a survey and a quote
We are very pleased with the process

Great company to deal with, good communication, fair price, and excellent workmanship. No pressurised upselling, which I really valued. Dave and Mo who fitted my window and door were friendly, professional, and tidy. I'd have no hesitation in recommending Truhouse.

From start to finish truhouse has been outstanding - the right level of professionalism, approachability and friendliness that has made the whole process stress free. I can not rate the filters enough - they have done an outstanding job and the administration and communication throughout has been faultless. I am one very satisfied customer!

Two very nice, friendly and professional guys replaced my ropey old conservatory doors this morning with two beautiful tailor made doors which I have already noticed keep out the draught and noise. Everything was left spotlessly clean and tidy and the work was done by lunchtime. My greyhound liked the guys very much and they didn’t mind her poking her nose in to see what they were doing! I wouldn’t call Truhouse a cheap option but the work is done with care and with good quality materials so I considered it worth a bit of extra expense.

Door installed quickly but with attention to detail. Took time to check that we were happy with everything and cleared up very thoroughly. Cheerful and polite - despite having to work in a rain storm.

Initial consultations and booking in September, polite and helpful staff explained process and all seemed well. I had agreed to proceed as we were seeking to get the work done in either December or January as we have so much other work being done on the property and we were told this would be possible. We finally received a schedule to commence work week commencing 7th February. This was then pushed back to w/c 15th February. Work began and the fitters were fantastic, very friendly and courteous. Unfortunately it transpired that one of the windows hadn’t been included in the delivery so had to be reordered. The fitters also had to return a week after fitting to finish off the grouting around the stonework on the outside of the windows as their schedule hadn’t allowed time to do this during the week of fitting. Then two of the windows leaked and we had to arrange for this to be rectified which took another 3 weeks for this and the final window to be fitted. The quality of the windows is as expected and all is now completed.

Thank you to all those team for an outstanding service from start to finish. We are extremely pleased with the finished work 🤗 we must have been a nightmare for you as we were so fussy about how we wanted everything to look but the fitters (Mo & Dave) were amazing, checking every detail before carrying out work. The whole process was incredible.

The friendly and helpful team turned up promptly to install my door which I am extremely pleased with. Nothing was too much trouble and everything was left clean & tidy with a first class finish. The door has added curb appeal to my home and would highly recommend the truhouse team. Thank you so much!