Trustpulse Reviews 3

I used Trustpulse on my website for more than two years. I signed up for the $9.00 monthly package. It is an annual billing. I canceled the service before the third year was complete, believing that the cost would be prorated and I would receive a partial refund for the unused service, which was a reasonable expectation.

However, I was informed by email from the agent that they won't issue any refunds after 14 days of purchase, as this is a "strict policy." Apparently, my term does not end until June 2026 due to their payment scheme.

The $9.00 a month appears to be a deceptive ploy to lure customers into committing to a yearly term of the product. They sent emails asking how they could retain me as a customer. The product is not needed for me. Not only is the financial commitment deceptive, but the customer service agent did not value my experience. I do not recommend this company because I believe there is no integrity or trust at Trustpulse.

Not sure at all why this is said to be scam. It's an awesome little tool that really does increase conversions across your site when placed appropriately.

The reason I took time to write this review though is the stellar customer service. I'd had two accounts and totally forgot about one (it was my wife's side project).

My card had gotten charged a few times and it was months before I realized it.

I contacted customer service and Rebecca over there handled my problems with one email. Then she went above and beyond, and refunded my account more than she needed to (I wasn't expecting a refund at all since it was my fault).

So it's a stellar product with a team that isn't trying to rip me off for every last dollar. Would highly recommend.

It's a Scam, waste of time and money.