Bei uns wurde die Küche von den Gästen beschädigte, Tomatensauce an die 2.46cm hohe Decke gespritzt alles musste neu gestrichen werden, Küchenarbeitsplatte wurde mit Messern beschädigt. Von Truvi kei... Toon meer
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Lees wat reviewers zeggen
Truvi support was easy to work with when setting up my account. I wish it were easier for me to set it up on my own without needing to email back and forth, but at least they were very easy and respon... Toon meer
I made reservation on booking.com - had confirmation sent from property owner and booking.com then Truvi appear demanding my passport be uploaded to their portal. To me this is a big NO. This appear... Toon meer
In the STR business, owners/host give up a lot of visibility into prospective guest, trusting platforms screening that, well shouldn't be trusted. The platforms goal is money, their risk to reward rat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Truvi helps vacation rental property managers screen guests and protect properties across all booking channels. Screen every booking in seconds, get transparent risk intelligence, and resolve damage claims in days instead of weeks.
Contactgegevens
Verenigd Koninkrijk
- truvi.com
2,6
Slecht
73 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Absolutely dreadful!!
They will come up with every possible excuse why they shouldn’t pay out. They made me jump through hoops, get invoices, police reports … and then didn’t pay out anyway. They are absolute scammers!!
4 juni 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Diane,
Thank you for taking the time to share this, and I'm sorry it's left you feeling this way. I'm Kayla Perez, Head of Operations at Truvi.
Out of respect for your privacy I won't go into the details of an individual claim in a public space. What I can say is that Truvi runs a damage protection programme governed by published Protection Terms, and every claim is assessed against the same criteria and the evidence provided. We don't look for reasons not to pay. Where a claim, or part of one, meets the terms, we settle it, and we'd always rather reach a fair outcome than a narrow one.
I've personally reviewed your case and have written to you directly to walk through how it was assessed. I'd welcome the chance to talk it through with you as well. You can reach me and the team at customer.success@truvi.com and I'll make sure it comes straight to me.
Kind regards, Kayla Perez Head of Operations, Truvi
I love Truvi
I love Truvi. It is so easy to use, the guests feel protected and I feel that my property is protected too.
27 mei 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Abigail, this genuinely made our day — thank you! That's exactly what we set out to do: make the process simple for you while giving both you and your guests the confidence that everything is taken care of. We're so glad it's working well, and we're lucky to have you with us.
Truvi has been a great partner to…
Truvi has been a great partner to protect our assets, giving us peace of mind with hosting guests.
In the rare moments we've had to do claims they have walked us through the entire process.
19 mei 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Nathan,
We'll pass that feedback to our resolutions team. Thank you for your support!
Best,
The Truvi Team
Utter invasion of privacy
Utter invasion of privacy.
Positive reviews here are all vendors. 5 Star. Negative 1 Star are all purchasers. That alone should clearly tell you how skewed this is regarding classes of user.
You don't realise untill you book (and commit to a non refundable fee). Then you are hot with the choice of a £40 Waiver or a £10 fee to be on the hook for a risk of £500 damage charge.
Watch how they respond to this and try and blame either Booking.com or the rental people for not making the scam obvious.
Well understand this all you five star reviewers: You'll never be getting my custom again as long as you keep using these charlatans. Good luck with finding good, repeat customers. You won't be seeing me at your property again.
1 mei 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Edward,
We're sorry you had a frustrating experience. You're right that the guest screening wasn't clearly explained in the booking description — that's on the host to communicate, but we understand why it felt misleading.
Our goal is to create trust on both sides: guests get the places they book, and hosts have protection against damages. We know that only works when everyone understands what to expect upfront.
Truvi Team
Platform is very easy to use and…
Platform is very easy to use and pricing is fair for the offerings. I highly recommend any property manager to use the service!
27 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Barett,
Sounds like we've struck a good balance here. We're very glad you're enjoying the service!
Truvi Team
I love having Truvi for my tech stack
I love having Truvi for my tech stack. It's easier to manage when you know that Truvi has done their part in making sure my guests are verified and screened. I have yet to try the insurance claim part but the guests love it too.
25 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Abigail,
We're thrilled to hear that you're enjoying our product and glad to grant you peace of mind.
Truvi Team
Great for guest verification
I use Truvi for verifying folks and it helps to ease my mind in knowing who I am interacting with.
22 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi there,
We are very glad you're enjoying Truvi in action!
Peace of Mind
Being able to get my guest’s identity verified and have damage waiver insurance provides peace of mind and keeps guests happy when I don’t have to go after them for accidental damage. Truvi’s customer service is great. I always get a timely response whenever I’ve reached out to them. I’ve already recommended Truvi to many other hosts.
21 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Miriam,
Thank you so much for the recommendation and for spreading the word to other hosts!
We're really glad the verification and damage waiver process is giving you peace of mind. We love to support hosts and property managers in protecting their properties while keeping the guest experience smooth.
Thanks for taking the time to share your experience – it means a lot!
Best,
Truvi team
Excellent coverage for guest damages
At first it was a little shakey with the payouts for the waivers. But we have switched to the guest experience model where the guest pays nothing for the damage deposit, its included with the booking, this is definitely the way to go, a little expensive but we have put in a couple claims now and have been reimbursed right away, this is an excellent alternative for bookings outside of Airbnb where there is no damage protection.
21 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi David,
Thank you for sharing your experience! We're really glad the guest experience model is working well for you.
We're sorry there were some early hiccups with the payouts, but we appreciate you sticking with us and finding the model that works best for your bookings.
Thanks for taking the time to share this!
Best,
Truvi Team
Complete failure of a company
Complete failure of a company don’t waste your time. I’ve been with them since they were super hog and had to endure the pathetic excuse for a transition to truvi. From on boarding to current day, it’s a nightmare to deal with this company.
20 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Amanda,
Thank you for taking the time to share this feedback. We're really sorry for the frustration you've experienced, both with the transition from Superhog to Truvi and with the misinformation you received from our team.
Our Guest Services team gave you incorrect information about the reverification and charging process for guest extensions. We apologize for the confusion and extra hassle it caused.
We're sorry we've let you down, and we appreciate you sticking with us through the transition despite these problems.
Truvi is a legitimate service!
We’ve been using Truvi (formerly Superhog) to verify guests in our holiday rentals for quite some time, and we’ve never encountered any problems. It’s a reputable and trustworthy guest screening service, fully compliant with UK GDPR regulations. In reality, it’s no different from presenting ID and a credit card when checking into a hotel. Yet, when people read the negative, bandwagon-style reviews here, it ends up unfairly damaging Truvi’s reputation.
What many people overlook is that booking a holiday rental nowadays means a contactless stay. Hosts have every right to ensure their guests are legitimate and to have a damage protection process in place. If this requirement has been clearly stated in the listing, it’s likely that it simply hasn’t been read properly.
The real challenge isn’t Truvi itself, but the monopoly that third-party platforms like Airbnb and Booking.com have. These companies aim to control the booking process as much as possible, often limiting the ability of property owners and hosts to carry out straightforward steps like guest screening or taking a damage deposit.
14 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Thank you so much for sharing your experience with Truvi! It's really helpful to hear from someone who's been using the service successfully for a while.
We love to support hosts and property managers who need ways to verify guests and protect their property. We know, for a fact, that things can go wrong with short-stay rentals, which is why we believe in mutually respectful relationships and accountability from both sides. (Internally) We also compare our screening to standard hotel check-in procedures.
Thanks again for taking the time to share the other side of the story!
No communication
I had to pay the cost of a damage waiver for a rental. The rental was cancelled because the host was no longer working with the home owner. I contacted the property management and received no return message. I reached out to Truvi who said they would contact them. 2 weeks later, I sent a follow up message 3 weeks ago and have received nothing in response.
11 maart 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Andrew, we're very sorry. Could you share your email so we could investigate the issue?
A delightful interface
A delightful interface, everything is extremely easy to navigate, very straightforward, and not confusing, which is very refreshing in an industry with a lot of less than user friendly software options. This kind of damage waiver system is exactly what we have been searching for to replace security deposits, which are quite the hassle to collect.
8 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi James,
Thank you so much for the kind words! We're really glad to hear the interface is working well for you. We'll tell our designers you like the product :)
We've worked hard to keep things simple. It's great to hear that's coming through.
We know how often things can go wrong with short stays, which is why we built this as an alternative to traditional security deposits.
Thanks again for taking the time to share your experience!
Reliable on Claims, Unreliable Where It Matters Most
My main concerns with Truvi are platform reliability, verification failures, inconsistent support, and a more confusing post-migration product structure.
Specific issues I experienced include failed or delayed verification link generation, dashboard outages during active guest check-ins, long support delays, contradictory case updates, unresolved tickets, repeated ID verification failures for valid guests, booking-creation bugs, missing guest prompts for waiver/deposit selection, inability to add programs despite following support guidance, listings stuck in pending status, and duplicated STR insurance costs caused by Truvi downtime. I also experienced delayed reimbursement processing even after reimbursement had been acknowledged.
The main positive is that damage claim payouts themselves were generally handled smoothly when guest damage occurred.
7 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Ivan,
Thank you for taking the time to share this detailed feedback.
We're really sorry you've had this experience – it's not what we want for any of our users.
You're right that there have been hiccups, which are exactly the kind of friction we're working on eliminating.
We're glad the damage claim payouts worked smoothly when you needed them.
Great experience with Truvi
Great experience with Truvi. Easy to use, reliable, and makes guest verification simple. Highly recommend!
4 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Parisa,
Thank you so much for the recommendation! We're really glad to hear it's been working well for you.
We know how often things can go wrong with short stays, so we've worked hard to keep the verification process simple and reliable.
Thanks again for taking the time to share your experience!
Total scam
Total scam. Truvi are pretending to be the good guys but are really grifters. My wife booked a property through booking.com then without any notice she was bombarded with requests for ID verification. I believe the either booking.com or the property owner have breached GDPR, Truvi definitely have. We’ve been using booking.com for years without any issues. We have written to Booking.com explaining we will not be providing our data (or money) to a company we’ve never heard of and seems to have inserted themselves into what has always been a straight forward process. Will also be contacted the information commissioner.
4 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Simon,
Thank you for sharing your experience. We're really sorry this left you feeling uncomfortable and led to cancelling your stay.
We completely understand your concern. Getting unexpected identity verification requests without any warning would unsettle anyone.
Truvi is a UK-based company, fully registered with the Information Commissioner's Office (ICO) and operating in compliance with UK GDPR. Protecting your personal data is something we take seriously.
Where things went wrong here was at the host level. We require all hosts using our service to mention verification in their listing details, so guests know what to expect and can give proper consent before booking. That clearly didn't happen in your case, and we're sorry for the confusion and concern it caused.
We believe in mutually respectful relationships and accountability from both sides – including holding hosts to the standard guests deserve.
Thank you for raising this. It helps us improve.
Affordable, effective and trust-worthy for STR owners
In the STR business, owners/host give up a lot of visibility into prospective guest, trusting platforms screening that, well shouldn't be trusted. The platforms goal is money, their risk to reward ratio is negligible compare to host with actual, floors, appliance, walls, countertops, furniture. Quality of guest is immaterial to them. So their screening is barely enough to use the term "screened". Truvi takes out the guess work. It has helped us with peace of mind, especially when renting to new users without reviews. Affordable, effective and trust-worthy.
1 april 2026
Review zonder uitnodiging
Antwoord van Truvi
Thank you so much for this! We're really glad Truvi has given you peace of mind, especially with new guests who don't have reviews yet.
You've hit on something important – platforms prioritize volume and bookings, but as a host, you're the one dealing with the actual property and any damage that happens. Their screening often isn't enough when you've got real assets on the line.
We love to support hosts and property managers who need reliable guest verification, and we believe in mutually respectful relationships and accountability from both sides.
Thanks again for taking the time to share your experience. It means a lot to hear it's working well for you!
If I could give it -10000 I would
If I could give it -10000 I would. bullshit. Just another app to take away humanitarian trust, steal peoples identity and cash in. The first page says it’s about protecting the guest then it goes directly into all the charges by the host for damages. Any accommodation that uses this disgusting app should be rated badly.
20 maart 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Ariel,
Thank you for sharing your concerns. We're sorry you feel this way about guest verification.
We understand this process can feel invasive, especially if it wasn't clearly explained before you booked.
To clarify what we do: Truvi provides identity verification and damage protection for short-term rentals. We know how often things can go wrong with short stays, and we believe in mutually respectful relationships and accountability from both sides – that means protecting both guests and hosts.
We don't charge guests unless actual damage occurs and is documented. The verification process itself is about confirming identity, similar to checking into a hotel. We're a UK-based company, registered with the ICO, and we operate in compliance with GDPR. We don't sell or misuse personal data.
We recognize this kind of screening isn't for everyone, and hosts should be making it clear in their listings that verification is required. If that wasn't communicated upfront in your case, we're sorry for the surprise.
We respect that you disagree with this approach to bookings, and we appreciate you taking the time to express that.
I cancelled my booking rather than deal with Truvi.com
I made a booking via booking.com as I have done dozens of times before...however, this particular property owner sent my details to Truvi.com who bombarded me with messages within hours of making the booking, asking me to "provide ID verification" and photograph for biometric checking before proceeding!! As this is a US-based company, they do not appear to comply with our UK Data Protection laws, and the property owner did not have my consent to pass on my details to them. I immediately cancelled my booking with this particular property owner, and will be pursuing complaint about this property owner via booking.com
Also, I would suggest to anyone dealing with Truvi.com that they fully read the Truvi.com "terms and conditions"...they are certainly not terms and conditions to agree to without fully reading and understanding.
5 maart 2026
Review zonder uitnodiging
Antwoord van Truvi
Thank you for taking the time to share your experience — we’re genuinely sorry it left you feeling uncomfortable and caused you to cancel your stay.
We completely understand your concern. Receiving unexpected identity verification requests, with no prior warning, would unsettle anyone.
We want to reassure you that Truvi is a UK-based company, fully registered with the Information Commissioner’s Office (ICO) and operating in compliance with UK GDPR. The protection of your personal data is something we take seriously.
Where we fell short here was at the host level. We require all hosts using our verification service to disclose this within their listing details, so that guests are informed and can provide proper consent before we become involved. In your case, that clearly didn’t happen, and we’re sorry for the confusion and concern that caused.
We have noted your feedback and will be addressing this with the host directly. Thank you again for raising it — this kind of feedback helps us hold hosts to the standard guests deserve.
Short-lets with peace of mind
Since we work with Truvi our apartment is covered for guest damages and theri vetting tool makes sure that our property is treated well by our guests. I can only recommend it to hosts and guests alike. Absolute piece of mind for both parties that makes stays hassle-free.
28 februari 2026
Review zonder uitnodiging
Antwoord van Truvi
Hi Ted,
Thank you so much for taking the time to share your experience — it truly means the world to us!
We're delighted to hear that Truvi has given you peace of mind when it comes to guest damages and that our vetting tool has helped ensure your property is well looked after. That's exactly what we set out to achieve, so knowing it's making a real difference for you as a host is incredibly rewarding.
Your recommendation means a great deal to us, and we're committed to continuing to make every stay as hassle-free as possible for both hosts and guests.
Thank you again for your trust and support — we're so glad to have you with us!
Warm regards,
The Truvi Team
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