trysauna.com Reviews 

I have a lengthy 30+ email exchange from Eric Peng harassing me for filing a PayPal claim. This is the only PayPal claim I had ever filed and it became necessary after I placed an order, several weeks passed with no updates, so I tried calling/emailing but both were non-working. Paying over 2k for equipment and not having contact information is unacceptable as is, but the behavior that followed was even more unhinged.

Eric lied repeatedly in an attempt to get me to call PayPal and release funds to him saying he already shipped the item. Firstly, nobody ships equipment without having cleared payment and secondly, the package never left his warehouse so him trying to manipulate me into saying the package was en route was scheming.

He threw out generic threats of reporting me to PayPal for “dishonesty”, was barking about my credit would be negatively affected and various other random comical strategies. I assume this type of calculating, bullish behavior has worked for him in the past, although I can’t imagine how. Long story short: I had already been in contact with PayPal for weeks prior and had a paper trail he was dumb enough to give me on a silver platter, so I sat back and watched his tantrum unfold while keeping PayPal updated. Thankfully, I have a reformer that’ll be delivered this week from a reputable company. Save yourself the headache and look elsewhere.

Edit: (response to his absurd reply) You sent tracking *weeks* after I was already involved in a PayPal dispute. For any future customers, the dispute was filed because every call/email listed was disconnected. A reputable company does not have no means of reliable contact.

*Then*, you continued to lie and say the package was in transit and you spent 1k on shipping (lol) when the shoddy equipment never left your warehouse. You were desperate for me to call PayPal and drop the pending claim. Thankfully, PayPal knew exactly what type of “company” they were dealing with and your emails were the cherry on top. I’d tell you to stop scamming people and get a real job, but based off your behavior it’s evident you couldn’t function in a professional setting.

Edit one: Once again, I have proof that everything unfolded exactly the way I typed up and based off your other reviews, I’d say my experience isn’t isolated. You went from claiming you spent hundreds of dollars, to $800 and to 1k in a matter of a few emails. You calling others frauds doesn’t take the spotlight off of you. I’m sure Balanced Body agrees.

Edit 2: Nobody wants to scam you out of your low grade, poor quality equipment, Eric. After I tried contacting you for weeks regarding my order, forced to open a Paypal dispute and was refunded, I promptly promptly purchased equipment from a reputable company. Thankfully, this establishment isn’t familiar with court depositions such as yourself.

The shipping was packed securely on a wooden frame and the quality was excellent. Customer service was very helpful and quick to respond.

I have to agree with some of the people here... my experience has basically led me to believe the company is a scam. The representative sent me photos of a beautiful machine for which I paid $1700. I was told three weeks, but the machine showed up in six weeks. In a completely broken up CARDBOARD box with missing strap
holders, screws, foot board that is detached and no way of attaching, completely defective, very cheaply made and parts that don't fit in addition to wheels that are basically the ones my daughter has on her scooter. it was not even close to the machine that was shown online. If I could attach, pictures I would. I asked for a refund and they told me they would give me a partial credit because I still have the machine (that does not work). I ended up disputing it with my credit card and getting a full refund. I put a review on their site - With pictures and it was never posted!!

Response said it was damaged in shipping! UNTRUE! It was not the machine I was shown pictures of when I was purchasing. This site does not allow me to post pictures of what I was sold and what was sent to me. Additionally, they refused to give me a full refund and that is why I disputed it with my credit card and my bank fought the charge! I was not foinf to accept an exchange because I did not trust that they would send me another machine of the same quality. I now have a 9 foot reformer in my home that is unusable and unsafe.

Terrible service, no delivery for 10 weeks, scam company.

I don't even know where to start...the Product showed up with no shipping notice (very large) after asking for weeks what the status was; The product has a manufacturer's defect and the manufacturer will not honor it, so I have a product that I cannot use; A partial shipment arrived, again, so I couldn't use the equipment. The remainder of the product arrived over 3 months later; The online system will not let you order with a Credit Card (so you can't protect yourself); The Customer Support line listed on the website is non-functioning so you can only communicate via email. THIS IS A SCAM...DO NOT BUY ANY PRODUCTS FROM THEM.