TSC (The Shopping Channel) Reviews 374

Very very slow shipping. Will not recommend to anybody

I used to shop TSC all the time, every week when I was younger but over the years the customer service became nonexistent and the products sold became less than stellar. I stopped shopping with them several years ago, maybe 20? Tonight I’m home alone and decided to have a gander to see what they’re like now. Well now I KNOW I’ll never shop there again. The hosts and sellers couldn’t shut up and they constantly talked over each other. Another product being touted later, the women acted like they were high as they got into the product. It was painful to listen to and so annoying 😖And they used words they had no business using because they had no idea what they were talking about. AGAIN! I couldn’t believe it. They acted as if they could use descriptive words to hopefully sound smart and fool the audience. But I could not wait to shut it down. How has it become so Annoying and inaccurate and remained on tv?!😖 They’re just awful. And over the years their service just got worse and worse until there was none at all. And their prices?! What a joke!! Go to Amazon!

Can someone tell me what color Dr Doris is wearing today.Love how her eyes look.buying her eyeshadow palette but don't know which color I should use!to get her shadow look

It is a smooth process ordering online. My order arrived within the date range that was indicated on my confirmation. The tracking information is excellent

Your representative took the time to listen to my concerns/complaint regarding my account having been frozen due to your service not listing my new MasterCard number with easy pays and not just regular purchasing. It would have been most helpful to have been made aware that I needed to register the number with both departments and not just regular one-payment shopping. hopefully this will never impede my progress with you in future.

Every communication I have is always very professional and polite. They are able to help/answer my concerns to my satisfaction. I have received items from TSC that could not get anywhere else due to there payment options. Will recommend to anyone.

Delivery time, is swift. No delays.
Product experience is good now. DG2 ..
Astrid from Italy, Lola Denim.

I have been purchasing and dealing with The Shopping Channel for close to 25 years. I find the quality of items, the customer service, and viewing of the programs to be of an excellent value. TSC's delivery services are top notch. For the past year, my parcels have been sent via Purolator and arrive very fast. Customer Service personnel are always friendly, helpful, and knowledgeable.

Your staff is knowledgeable & kind & I like your various fashion lineup. The products are timely delivered. Customer service is top notch!

I have only purchased 3 times from TSC, but each time was a great shopping experience! Very helpful customer service, quality items and fast shipping. I love the Easy Pay option and look forward to more shopping with TSC in the future - thank you TSC!

Tsc cleared up the problem to my satisfaction. I would like to thank them. Donna Sandford

Staff should be more knowledgeable about your delivery process. She was no help at all. Everything I ask was I don't know. And I mentioned to her well then don't you think you should find out.

✨ GRATEFUL & HAPPY CUSTOMER ✨

Shopping at TSC is something I truly enjoy 💛
I love the reliable delivery times, the beautiful brands, and the ease of the payment options 🙏

Every order leaves me feeling grateful, satisfied, and happy with the quality I receive 🌿

Thank you for such a wonderful shopping experience

I'm a long time customer. I purchased a necklace and the item was cancelled due to some unfounded issue with my credit card. Have now been locked out of my account and have been told I can't use any easy pays for one year! Customer care is no help and can't talk to anyone in their finance Dept.

My mother is in palliative care in her final days. She is elderly and probably TSC's target audience: people who sit around all day putting in time.

Monitoring her email I saw that something had been shipped for which she had a subscription.

I called on her behalf to stop this order, return it and stop anything on her account.

I was not allowed because of their policy. The first rep didn't offer to escalate. I had to ask. Upon escalation the manager wasn't informed by the first rep that she was in a dying state.

So I went to the hospital later that day and she could barely whisper one word to affirm, but she cancelled her account with TSC to stop the recurring order.

I am livid. Maybe they excel in policy, but should be ashamed of any compassion for humankind.

Update: She died 36 hours later. I called from her home phone line so that should have been your verification. I emailed you from her email address, so that should have been verification. I called from my own number not in your files, had her whisper one of the few words she could spit out that day, and then you verified. You should be ashamed.

Update from November 2025. My order was returned, TSC has acknowledged they received it. Their finance company has sent me 2 letters and an email asking for easypay payments for a product I never received. When I call and speak to an agent they say I do not owe (which they are correct, I don't). When will their finance team stop harassing me? Because this is exactly what it is, harassment.

I had bought good stuff no returns.but I did return for first time ending up paying 1/3 of cost of stuff to return. Nasty.
For my birthday get a 20% off and a month to use it Great. But only on certain things OMGosh. Nasty again

Have always had good experience with TSC, whether with returns or questions about shipment delays. Excellent customer service and quality of products. Highly recommend.

TSC & the Roger’s that is its umbrella is just getting worse and worse. I have been emailing them, no response to any mail at all, i have gone onto their social media about them bringing in a vendor that they did not do any research in and even after i contacted them that they have faulty products, they defraud their customers, and the biggest thing, they promise a lifetime warranty, BUT THERE IS NO LIFETIME WARRANTY! The person on the phone PRince laughed at me saying that’s impossible, how are these ladies here then, our hiring people do research. I then laughed at him by asking if he ever checked their vendors social media, their vendors TrustPilot reviews, or how about their own reviews before they brought them back the their third time or show? This fraudulent company is Life Lab Beauty run by two sisters (so they claim) Anyway, these two do not respond to any emails to hundreds of people, their products die and they do not honour any warranty, this is factual and the story is told over and over, yet TSC still brings them on to cause more damage. I bought over 1500.00 worth of their stuff. the neck light died after a few weeks, i contacted them, they said sure, we will send a new light. Waited.waited. Nothing, I emailed them another 3 times, at first to say um i didn’t get anything, email me back, then nothing, there is no Contact telephone numbers for Life Lab Beauty, so don’t bother looking, this is what scammers do. I totally blame TSC for bringing them in, I gave them heads up months in advance yet they ignored, and brought them again, and almost did the same as them. Canada, we gotta stop shopping here for convenience, they do not bring in Canadian items, or companies…these scammers from love lab beauty are UK scammers…why would TSC bring them here to scam us! TSC you have terrible customer service when someone emails you, you respond!!!! You take your fraud companies out as soon as you hear their scammers, you owe all these people money! I hope this hits the media that YOU guys are the ones that brought them here when 4 yrs ago they were already scamming people, and even not paying the manufacturers there money! Update to TSC:
To whom it may concern: you make no mention of the bigger issue that TSC brought this vendor without proper and due diligence to see how this vendor reacts and how serious it takes their customers, which the outcome has been they failed and scammed us…then u also did not mention the fact that even when brought to your attention that this vendor has products that fail over and over, your response is we will send another failed product. This is not my concern. I, unlike you apparently, am concerned with the fact that TSC is STiLL dealing with this company who produces products that fail, then do not respond to requests for service, then block any communication with the customer. Then you just back them up by bringing them back for another show to sell more unreliable items, to do this over and over to more customers. This is a failure not just on them, but on TSC. You failed as well. When you do not bring in vendors that have bad reputations and sell products that do not work, then you will be doing better. So how about your review on your protocol on bringing vendors in to scam others?

This is in response to the TSC response to my original comments. This is a lie ... the items were available on Auto Ship from the Vendor in January when I first asked the question of what happened to my order. 10 weeks later this is their answer! Why's there NOTHING written to indicate that there is a maximum number of shipments or an expiry date on Auto Ship orders?? BAD customer service - as is completely ignoring your customer & the actual question.