Tuff Trek are my go to supplier for all 4x4 expedition products. Their own brand of roof top tents and awnings are exceptional quality and probably one of the best own brand products on the market. T... Toon meer
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This is our 2nd big purchase from Tuff trek, and after our first experience we knew who we wanted to fit the Icarus conversion to our Defender. The staff are so friendly and helpful, answering numerou... Toon meer
Great communication, great problem solving, Really nice team all round, very personal approach, Clearly love what they do. Highly recommend the company. Nick Hendy Curzon Gardens Ltd
We recently had the Alu Cab Canopy Camper installed on our hilux. From start to finish the team at Tuff Trek have been incredible! From showing us around the show room, answering all our questions and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Formed in 2013 Tuff-Trek ® really are the UK's Roof Top Tent and Awning specialists. Our motto is Affordable Quality You Can Trust. With a comprehensive range from genuine canvas Soft top Style Roof Tents through to Hard Top Roof Tents and Side Awning Systems we have a solution for most vehicles. We don't just supply our own range of quality products, we also supply roof racks, canopies, drawers, accessories from Alu-Cab, ARB, BunduTec, James Baroud, Front Runner, Big Country, Tentco etc.
Contactgegevens
UNIT M2 DIAMOND DRIVE, BN27 4EL, LOWER DICKER, Verenigd Koninkrijk
- tuff-trek.com
4,9
Uitstekend
226 reviews
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TT ladder extension.
Ladder extension arrived promptly and in time for our trip. Fits rooftent on a Defender puma with Boost wheels and tyres.
12 juni 2023
Antwoord van Tuff-Trek
Glad we could get your order to you in time!
Great shipped same day
Great shipped same day . Quality fantastic exactly as described and shown. Looks great on the overland truck.
Thank you
11 juni 2023
Antwoord van Tuff-Trek
Thanks for your order - happy exploring!
Tuff trek box
The product was the tuff trek box which was well made and delivered very fast I’d use the company again.
8 juni 2023
Antwoord van Tuff-Trek
Thanks for your order
The staff were really helpful
The staff were really helpful and the roof tent is excellent. It's now mounted on the roof of my vehicle awaiting its first sleepover test.
5 juni 2023
Antwoord van Tuff-Trek
We hope you have some great adventures!
25% RESTOCK FEE
25% RESTOCK FEE
Yes it is in there refund policy which wouldn't load on mobile. Just be aware if your bit of kit doesn't fit or you need to return for any reason that they will take €210 if you try return a 270 awning. UNUSED AND UNOPENED with intact packaging( cause delivery drivers are known for their gentle deliveries)
I think it is a little much for an €840 euro item and very easy for them to refuse refund.
The installation manual is 1 little picture with very little information and the rest of it is how to use it once installed. I also couldn't find the weight loads/ minimum distances required for compatibility.
Now they have been helpful trying to sort out my problem which was not enough support at the hinge with my current roof bars AND they kit itself is top quality and is a great addition to my needs, couldnt fault it at all. But when I mentioned it may need to be returned I was told 25% restock.
Kit 5/5
Returns 1/5
Access to policy 1/5
Customer support 5/5
Instructions 2/5
Requirements for roof rack compatibility 1/5
Honestly it deserves 5 stars. But with the -25% refunds, lack of support requirements, some Web design / user interface issues to access policy it's brought it down.
7 juni 2023
Review zonder uitnodiging
Antwoord van Tuff-Trek
Hi Jonathan, thank you for feedback. Unfortunately restocking fees are a necessity for all businesses these days. Our T&C are clearly stated on our RETURNS page (we've just checked to ensure it is visible on mobile devices). We are always more than happy to support customers with questions as to suitability before purchase as well.
DELIVERY COMMENT ONLY
DELIVERY COMMENT ONLY: Record breaking delivery charge, arrived late, you couldn't make it up! Have yet to install awning
25 mei 2023
Antwoord van Tuff-Trek
Hi Paul, thank you for your feedback. Feel free to drop us an email? Unfortunately we have no control over the delivery charges or the courier service. We totally understand our customers frustration when items are delivered late and at a considerable cost.
Antwoord van Tuff-Trek
Thank you for your order.
Brilliant
Brilliant company to deal with, ordered a smart cap which was delivered quickly. We had to change a bracket as it was damaged which was not their fault, they took one off a demo truck so we could get the smart cap fitted.
18 mei 2023
Antwoord van Tuff-Trek
Glad we could get your issue resolved on the spot!
If you get a chance, meet this team. You won't regret it!
You're going to be hard pushed to find a more passionate, knowledgable and most critically HONEST team of adventure lovers.
They will even talk themselves out of a sale if it isn't the right thing for you. So refreshing in a sea of commerce operators that just want the trade, not the impact it has.
Dara, Mark, the entire team have taken my endless stream of questions and thoughts in their stride. They've rapidly improved my own knowledge and made me feel confident and clear at each stage.
When you find a team that really want to work with customers on the OUTCOME... or in this case, their journeys ahead you are very fortunate indeed.
What's truly reassuring, is that Tuff Trek are not just an outlet of products, they are true overlanders and adventurers. They take their products out in the world (and I do mean THE WORLD, not just the new forest) and seek to refine their catalog to only supply what they believe in.
I was also fortunate to visit one of their open days, it was at that point I truly knew that I was never going to go anywhere else for my needs.
I'm truly looking forward to having my equipment fitted onto the truck in a few weeks and I know that it's going to be another day of improving my own knowledge about how all these things come together to make for great adventures!
If you get a chance, meet this team. You won't regret it!
20 mei 2023
Review zonder uitnodiging
Antwoord van Tuff-Trek
Thank you so much for your review. The Tuff-Trek team all try their best to assist our customers so your positive feedback is greatly appreciated.
Really good customer support and great…
Really good customer support and great products well recommend 👍
8 mei 2023
Antwoord van Tuff-Trek
Thank you for your positive feedback and your order.
First class service and world class…
First class service and world class expedition goodies by Alu cab
12 mei 2023
Review zonder uitnodiging
Antwoord van Tuff-Trek
Thank you for choosing Alu-Cab products - enjoy your adventures!
Fabulous quick service
3 mei 2023
Great service!
I bought a rooftent liner which I needed in 2 days time and they shipped it out straight away so it arrived before my trip.
1 mei 2023
Antwoord van Tuff-Trek
So glad we were able to make your tight deadline!
Antwoord van Tuff-Trek
Thank you for your feedback.
Easy to order and very importantly…
Easy to order and very importantly super fast delivery
25 april 2023
Quick simple ordering and delivery and…
Quick simple ordering and delivery and first class product.
24 april 2023
Antwoord van Tuff-Trek
Thank you for your feedback and order.
Side awning + room for defender 110
I bought a new side awning + room, for my defender.
Perfect fix amazing product, fast to install and put away, My son slept in the room and he was very comfy.
23 april 2023
Antwoord van Tuff-Trek
That's great feedback, we're glad you enjoy our products!
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