Tui Blue Reviews 

Just about to leave the tui blue crystal bay hurgada to head home. This hotel is amazing. The staff were superb, especially our favourite bar staff member hassan, always so cheery always laughing, always amazing ....please don't think the rest of the staff weren't, as they were, omar in the bar outside reception was brilliant for his amazing cocktails ...
its just hassan has a special place in our hearts as does the tui blue crystal bay 💙 resort. Thank you all, from the reception staff to the, bar staff, restaurant staff and chefs, housekeeping, the entertainment staff were fantastic. The food was brilliant. The place and rooms so so clean. The animation team were so full of energy and very engaging. I have to say in simple terms. Tui blue your crystal bay resort in hurgada is definitely a massive plus to your name. Id even say one of the jewels in your crown......
Trust me when I say this hotel is amazing..... thank you thank you thank you rab and linda from Scotland xxxxxx

Allergy Not Taken Seriously. Poor Support from TUI.
As someone with a life threatening nut allergy, I would warn anyone with food allergies prior to travelling with TUI.

We booked an all inclusive holiday for our honeymoon. We notified the team of my allergy upon booking, again 2days before departure, and on arrival at the hotel whilst checking in. We also checked the online system, where we had 3 separate notes stating this.

To cut a long story short, my life was endangered several times during our stay. Once when food containing nuts wasn’t labelled as such (luckily I queried whether the honeycomb pieces were actually nuts before eating it), once when I was told an item was “safe to eat” when it was physically touching another item that was visibly covered in nuts, and again on arrival when there were pastries left in the room for us but no allergen information. When we called reception to check, no one could tell us if the pastries contained nuts or not and said they would get back to us but never did.

Our TUI Blue rep advised us that “if it looks like it has nuts in, just don’t eat it.”
We explained that it is not as simple as something looking like it has nuts in, it might also have nuts inside or traces in the ingredients, cross-contamination, etc.
The next official piece of advice was to just not eat then, which left me in tears with over half of our holiday still to go.

My husband pushed repeatedly until the hotel staff were kind enough to arrange for the head chef to make me a meal a day when he was available. To be clear, this was only one meal towards the end of each day and due to the severity of my allergy, my partner was limited in the same way as me.

So for the majority of our holiday, we were unable to use the snack bars, have breakfast, lunch or snacks. We only had dinner every day and the rep was unfortunately incredibly unsupportive, stating that if I have an allergy I shouldn’t have gone on holiday. She also informed us that this incorrect allergen labelling had happened before with those exact food items and when I asked why nothing had been done about it, she shrugged. To not act on it is shocking and no warning was given about this potentially being an issue at any point.

When we arrived home, we complained. The team originally sent us a generic response apologising that the food was not to my “taste preferences”, so I replied asking for someone to actually read what we had written as this was regarding an allergy not a preference.

We later received an offer of a £300 holiday voucher, which of course we feel unlikely to use. Instead they offered £200 compensation, for myself only, despite my husband also having been unable to eat due to the risk it would put me in. This feels incredibly poor considering we have paid thousands of pounds for a holiday and service we didn’t receive, for all-inclusive meals we couldn’t eat, and for this to have been our honeymoon as well is so upsetting.

Gave 2 stars instead of 1 because the flights and experiences booked ran smoothly and the hotel itself looked gorgeous.

This was meant to be a 5 Star TUI Blue holiday. Turned out to be the most upsetting honeymoon and aftercare we could imagine.

Our experience at the Marmaris branch of Tru Blu International was extremely disappointing and remains unresolved months later.
We stayed for one night on August 16th, and from the moment we arrived, the stay was unacceptable. The hotel was unclean, the facilities were poorly maintained, and the food was inedible. Within an hour of checking in, we requested a refund due to the poor conditions, but we were told to contact the booking agent instead. Later, we were informed that the hotel had refused the refund, claiming we should have raised the issue earlier, even though we had done so almost immediately.
We were also told there were no cleaners available, despite seeing housekeeping and laundry staff working on our floor at the time. The manager was dismissive, unhelpful, and at times rude. This was especially disappointing as the stay was meant to be a birthday celebration and turned out to be one of the worst experiences we’ve ever had.
After leaving, we were contacted by Customer Relations Management, who confirmed that a full refund would be issued on August 22nd. Since then, nothing has been done. Despite sending multiple follow-up emails and making several expensive international calls, we have received no response from anyone on the team.
This situation has gone far beyond a poor hotel experience. It has shown a complete lack of professionalism, accountability, and respect for customers. The company clearly acknowledged the issue and promised a refund, yet months later there has been no action or communication of any kind.

TUI BLUE Adriatic Beach, Croatia
My wife and I came back from this hotel today and I will give a honest review. This hotel is a three/four star for the following reasons:
Bath towels and hand towels are too small and worn out.
You cannot get fresh orange juice only out of a machine which is made of powder.
You have to pay for a lot of drinks which you are not told about either though you are all inclusive
Fridge in your room only has three bottles of water in it no bottles or cans of anything else. If you drink the water you have to replace yourself.
All drinks are on draft Coke, lemonade, no bottles.etc
Sun beds around the pool are all close together like being in Benidorm.
Food is all the same each night.
Quality of drinks are three star. Only house white, red or sparkling.
There is no lift that takes you from the bottom to the top a lot of walking up and down steps.
TUI is misleading people which is unfortunate it is definitely not a four star plus hotel. I honestly believe this is a three, at best four star hotel.
Date of experience: 11 July 2025

AKRA Fethiye The Residence T U I Blue Sensatori Just returned from a two week stay at this great hotel . We have been fortunate over the years to stay in some nice hotels but this one is up there with the very best from the senior management down and back up again your every need is catered for , the rooms are big spotlessly clean with a very comfortable bed and a good shower room . The food is excellent with big choice of menus and restaurants . The pool is really clean well maintained and very big ,but the big secret is surely the management and all the staff they are all a credit to the hotel and also to themselves very many thanks to each and every one of you for making our holiday we hope to see you all again very soon.

Das ist eine frechheit wie bei Tui Blue gearbeitet wird . ´Habe über travelzoo 3 Gutscheine Gebucht auf eine telefonische Anfrage hat man mir mitgeteilt dass momentan keine Kontingente zur Verfügung stehen und erst wieder Ende Okt. Ich wollte keinen Winterurlaub buchen . Vor 14 Tagen habe ich deshalb per mail eine Anfrage für freie Tage gesandt . Keine Antwort ?? 3 Tage später Urgenz mit Verweis auf die 1. Mail , wieder keine Antwort . Dan 3 Tage später wieder und auch mit Link an die Zentrale keine Reaktion . Heute habe ich versucht tefonisch ein Antwort zu bekommen wurde aber nur mehrmals verbunden aber nie mit dem Geschäftsführer . Wegen Personalmangel kann es sein dass man nicht antwortet war das einzige als Erklärung . Dass ich nicht ausfallend geworden bin wundert mich selbst bei so viel Inkopetenz . Nie wieder TUI