After working with customer service and then replacing the unit with the working unit everything seems to be all right. If it wouldn't have been for the company having made the unit faulty none of thi... Toon meer
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Lees wat reviewers zeggen
Took advantage of their 4/20 sale - very pleased with the promotional prices on top tier products from Arizer and Dr. Dabber. Was not pleased with the delay to review my order prior to shipment due to... Toon meer
Today I made another purchase from TVape. They seem to be back on their game with the customer service and fast problem solving. My questions and transaction was politely and quickly taken care of. Th... Toon meer
Fantastic Yes a company that actually cares! friendly smart efficient accommodating. Listens and knows what you want before you ask!! very in tune with the customer. Thank you very much Lisa you are... Toon meer
Bedrijfsgegevens
The TVape Advantage: Selection, Support, and Quality
Geschreven door het bedrijf
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contactgegevens
10013 Busey Rd, 43110, Canal Winchester, Verenigde Staten
- 855-234-8273
- cs@tvape.com
- tvape.com
4,5
Uitstekend
1K reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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fast friendly and on point
i was looking to buy a product and reached out to support with my questions i found MARVI R at support who made this a clean and fast process which gave me great faith in this company great support great products with even better support
20 april 2026
Review zonder uitnodiging
After working with customer service and…
After working with customer service and then replacing the unit with the working unit everything seems to be all right. If it wouldn't have been for the company having made the unit faulty none of this would have happened I don't blame TV. It's a good unit it came quick and on time both times if it hadn't been broken like I said none of the bad reviews or whatever happened.
10 april 2026
Got exactly what I ordered in perfect…
Got exactly what I ordered in perfect condition. Completely satisfied with this transaction all around, pretty fast shipping too!
20 maart 2026
Personal customer service is a dying…
Personal customer service is a dying service and I appreciate communicating with people
20 april 2026
Review zonder uitnodiging
Marvi made my choice clear and purchase…
Marvi made my choice clear and the purchase easy with a pre-populated cart. Thanks for listening to the priorities and knowing the perfect solution. Excellent service all around.
19 april 2026
Review zonder uitnodiging
I was double charged for the same order…
I was double charged for the same order and have not been reimbursed
9 april 2026
Antwoord van TVAPE
Dear Dominic,
Thank you for your feedback.
We’re very sorry to hear that you did not receive your product—this is certainly not the experience we want for our customers.
Please note that once your order is shipped, a confirmation email with tracking information is sent so you can monitor the delivery. According to the carrier, the package has been marked as successfully delivered.
In this situation, we kindly ask that you file a claim directly with the carrier so they can initiate an official investigation into the delivery. If you suspect the package may have been stolen, we also recommend reporting the incident to your local authorities.
We understand how frustrating this is and appreciate your cooperation. Please feel free to share any updates or claim information with us, and we will be happy to assist further where possible.
Kind regards,
TVape Team
Quick response with timely delivery!
19 maart 2026
Great promotion, poor order review process
Took advantage of their 4/20 sale - very pleased with the promotional prices on top tier products from Arizer and Dr. Dabber. Was not pleased with the delay to review my order prior to shipment due to my order value being over $300. Their additional review of a credit card charge that successfullyy went through while speaking to someone on the phone added 2 extra processing days and straddled a weekend. Therefore, it delayed my shipment by 4 days. I get their need to protect themselves from fraudsters, but from a customer's perspective their process was not good and took prompting from me through chat and email inquiries to move it along.
9 april 2026
Great customer service
Great customer service. Can't wait to get vaping
19 april 2026
Review zonder uitnodiging
Great experience as the last 5 Vape orders!
Great experience as the last 5 orders. Got an amazing deal on the Puffco Pivot thanks to the sales agent that gave me a discount. Received my Pivot in 5 days, Tvape has been great!
9 april 2026
MARVI was great
MARVI was great! Didn’t know I have extra coupons until I reached out on the chat. Always a great experience with TVape, My #1 go to for all my vape needs. Thanks again!
19 april 2026
Review zonder uitnodiging
Fantastic Yes a company that cares
Fantastic Yes a company that actually cares! friendly smart efficient accommodating. Listens and knows what you want before you ask!! very in tune with the customer. Thank you very much Lisa you are great!
16 april 2026
Review zonder uitnodiging
Nothing but positive TVape is the only…
Nothing but positive TVape is the only company I order from whe it comes to ordering devices and accessories
18 maart 2026
Rock star customer service!!!
Rock star customer service - was very helpful and informative!
18 april 2026
Review zonder uitnodiging
Canceled Tx w/ out notifying the customer
Tvape accepted my payment for a Puffco Peak Pro and then canceled it without notifying me. I sat waiting for a delivery for a long time. Horrible experience. Shop elsewhere.
17 maart 2026
Antwoord van TVAPE
Dear Gary,
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating this must have been.
Your order was canceled because our system detected a discrepancy with the order details that required us to halt the transaction for security reasons. Once the order was canceled, an email notification was sent to inform you of this update.
We sincerely apologize for any inconvenience or confusion this may have caused. If you have any questions or would like assistance placing a new order, our team would be happy to help.
Kind regards,
TVape Team
It does its basic function
It does its basic function, which allows you to vape. Unfortunately, it has charging issues. I've tried several different boxes, several different wires and it basically charges when it wants to. When it does charge, I can't get it to go over a seventy percent.
18 maart 2026
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