Have used TVMucho for over a year after the previous viewing platform vanished overnight (can't remember the name). Have been pleased with the service and all the UK channels I could watch or record.... Toon meer
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Been watching Mucho TV for 3 years, no probs , all of a sudden today get an error message 477 also says suspended CDN resource. No way of contacting them,I guess my upfront 12 months subscription has... Toon meer
Habe seit 2020 das bezahlte Basispaket für UK TV (unlimited TV, 1 Screen) und kann TV Mucho im Großen und Ganzen empfehlen. Funktioniert alles ordentlich, bis auf wenige Ausnahmen zu Spitzenzeiten (... Toon meer
Bedrijf heeft geantwoord
TV much is an outstanding service, no hassle setting it up, loads of channels to choose from, no buffering and you can even record programmes to watch later, perfect for holiday if you want to watch y... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
Contactgegevens
Verenigd Koninkrijk
- tvmucho.com
2,7
Slecht
724 reviews
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Great service
I was directed to an error site when I tried to login. I tried the chat and was informed by email that there was a technical issue. It was resolved quickly. I think TVMucho is great. It’s usually very fast and reliable and, let’s be honest, it costs next to nothing.
19 februari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi Hilary,
Thank you for taking the time to share your recent experience with TVMucho. We appreciate your positive feedback regarding our service and are delighted to hear that you find our platform to be fast, reliable and cost-effective.
We apologize for any inconvenience you may have experienced when attempting to login, and we are glad to hear that our technical support team was able to quickly resolve the issue. We are committed to providing our customers with the best possible service, and we are constantly working to improve our platform to ensure that your experience with TVMucho is as seamless and enjoyable as possible.
Thank you for choosing TVMucho, and please do not hesitate to reach out to our support team if you have any further questions or concerns.
Best regards,
The TVMucho team
Terrible
Terrible. First try to reset password as cant login. Then it says token invaild, email address invalid yet it sends me a new reset. I reset and it says payment needed. I have paid in full for the year. For 3 days we have had no service yet we are paying for it.
I have used mucho tv for yeats but this is making me want to change to a better provider.
Its been hrs of trying to log in with no avail
20 februari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi Sara Megson,
We are sorry to hear about the difficulties you have been facing with logging in and accessing our service. We apologize for any inconvenience caused.
We would like to ensure that this issue is resolved as soon as possible. We kindly request that you contact us directly at support@tvmucho.com, so we can assist you in resolving this matter promptly. Please provide us with your account details, including the email address associated with your account, so we can investigate the issue further.
We understand how frustrating it can be to experience such issues, especially when you have been a loyal customer of ours for years. We would like to assure you that our team is committed to providing the best possible customer service and support.
We look forward to hearing from you soon and resolving this matter to your satisfaction.
Best regards,
The TVMucho Team
Hi can't sign in
Hi can't sign in. I've tried all my emails and ass words and it says these accounts Dre not valid. even the one I'm sure is. I used to be able to put my code in but that doesn't show up on the screen anymore. I'm paying throughy Barclays account E. MURPHY
Has it been cancelled.....
14 februari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi E. Murphy,
Thank you for taking the time to share your experience with us. We apologize for the inconvenience and frustration you have experienced while trying to log in to your account.
We understand that you have tried multiple emails and passwords to log in, but are still receiving an error message indicating that your accounts are not valid. This could be due to a number of reasons, such as a temporary technical issue or a problem with your account.
We recommend that you try resetting your password through the "Forgot Password" link on our website or contact our customer support team at support@tvmucho.com and they can assist you in resolving this issue.
Once again, we apologize for any inconvenience caused and we hope to resolve this matter for you as soon as possible.
Best regards,
TVMucho Team
Constant buffering during sport..
I pay around EUR15 a month for the service. However as far as sporting events on the big Irish and English channels are concerned it can be very hit and miss. On numerous occasions particularly during the World Cup and before that during RTE national team qualification games the signal just disappeared or got caught in a buffering roundabout. Very disappointing then to have to revert to either the foreign language alternative or do without seeing the games at all. The app is also a pig to use on Android TV and us very slow - obviously needs developing. Same issue again with the Six Nations presently on some devices. At one stage I even asked for a part refund and the question was ignored - and I'm sure that they will come with a stock answer to this criticism that makes no one the wiser as well. I will vote with my wallet at the end of the day and either look for alternatives or only sign up on a single device on the month when the sporting event requires it, which at the end of the day can save me money for several months of the year. Others who feel aggrieved should consider doing the same
3 februari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi John Plumber,
Thank you for taking the time to share your feedback with us. We're sorry to hear that you have experienced issues with the signal during important sporting events and that you have found the app difficult to use on Android TV. We understand how frustrating this can be, and we appreciate your feedback as it helps us improve our service.
Our team is always working to ensure the best possible viewing experience for all of our customers, and we would be happy to look into the issues you have described in more detail. If you could reach out to our support team at support@tvmucho.com, they would be able to assist you and resolve any technical issues you are facing.
We are committed to providing our customers with the best possible service, and we hope that you will continue to use our service in the future. If there's anything we can do to improve your experience, please do not hesitate to reach out to our support team.
Best regards,
TVMucho team.
Cannot sign into the app on my TV
Cannot sign into the app on my TV
After entering user name pressing the Enter key will not allow the cursor to move to the password stage
OK now working. After the 4th attempt of shutting down the TV and Chromecast, it has worked. Once it is running TVMucho is very useful service. I find the iPhone app pretty clunky though.
4 februari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Dear Chris,
We're sorry to hear that you are having trouble signing into the app on your TV. In order to better assist you, please reach out to our support team at support@tvmucho.com and provide details of the device you are using. Our support team will be happy to help you resolve this issue and ensure that you are able to access our app as soon as possible.
Thank you for bringing this to our attention and we hope to hear from you soon.
Best regards,
The TVMucho team.
Prompt Support and Gremlins
Yes, there have been technical glitches with this platform, however I've received good support and everything is ok now. I feel sometimes it's not TVMucho that has the gremlin, but other technical issues like VpN disconnecting and reconnecting (when i didnt know), Mbps fluctuation and so forth. So yes, patience is needed and vigilance. However ~ honestly its worth it, to have access to a very useful and comforting service, UK programming and more, coupled together with the option to make recordings.
29 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Dear Fliss Anderson, thank you for taking the time to leave a review and share your experience with us. We are happy to hear that our support team was able to assist you in resolving the technical glitches you encountered and that you are now enjoying our platform. We understand the importance of having access to your favorite programming and appreciate your patience and understanding. If you need further assistance in the future, please don't hesitate to reach out to our support team. Thank you for your support!
Problem signing in never had this with…
Problem signing in never had this with the old app and code number, sign in just takes me back again to the same screen
1 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Dear Keith Weyman, we apologize for the inconvenience you faced while trying to sign in. We would appreciate the opportunity to assist you in resolving the issue. Could you please reach out to our support team at support@tvmucho.com with more details, such as your account information and the error message you received and device you are using? We are committed to providing a seamless experience for all of our users and will do our best to resolve the issue promptly. Thank you.
Signing in
I have the same problem as another reviewer since you changed things in October I can’t sign in I’ve changed password and still it keeps going back to sign in page. This is only since you changed it in October and I wasn’t here then to do it I have had conversations with you about it and I just feel you have washed your hands of it with me I even told you the box I’m using and all I got was ‘as we said previously our engineers are trying to resolve it’. I only come out maybe 3 times a year and it was lovely to switch on the tv and there you were. Very disappointed
14 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Dear Mary Walls,
We apologize for the inconvenience you have experienced since the changes made in October. We understand how important it is to have a seamless and uninterrupted service and we are sorry that we have not been able to resolve the sign-in issue for you yet.
We assure you that our engineers are still working to resolve the issue and we would be happy to look into your case again. Could you please provide us with your account information and the box you are using, so we can better assist you?
We appreciate your loyalty to our service and we are sorry that we have let you down. We would like to make it right and hope to hear back from you soon.
Best regards,
TVMucho Support Team
Seit 2020 zufrieden. Hervorragender Support!
Habe seit 2020 das bezahlte Basispaket für UK TV (unlimited TV, 1 Screen) und kann TV Mucho im Großen und Ganzen empfehlen. Funktioniert alles ordentlich, bis auf wenige Ausnahmen zu Spitzenzeiten (Wochenende ...).
Der technische Support gestern für ein Problem beim Login, war der schnellste, den ich jemals bei einem Provider dieser Art bekommen habe. Wirklich großartig!
26 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Sehr geehrter Eddy,
vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie im Allgemeinen zufrieden mit unserem Basispaket für UK TV sind. Wir bedauern, dass es gelegentlich zu Problemen bei Spitzenzeiten kommt und arbeiten ständig daran, unsere Dienste zu verbessern.
Es ist großartig zu hören, dass Sie eine positive Erfahrung mit unserem technischen Support hatten. Wir bemühen uns stets, schnelle und effiziente Lösungen für jegliche Probleme unserer Kunden bereitzustellen.
Beste Grüße,
Das TVMucho Support-Team
Have been emailing to able to renew…
Have been emailing to able to renew subscription app won't let me proceed no one will respond
26 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Dear Alan Norwood,
Thank you for taking the time to leave a review on Trustpilot. We apologize for any inconvenience you may have experienced. We checked our system and could not find any email from you. Please make sure that you are sending your concerns to our support email, support@tvmucho.com, so that we can assist you promptly.
Best regards,
TVMucho Support Team
Dreadful support
Dreadful support, 24 hours and counting, cannot log in, takes email and password, goes to site then back to log in time and time again.Just changed password to see if that would help, no. This happened last time you changed from using a code to email, Very very dissapointed
25 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi Patricia,
We apologize for the inconvenience you have experienced with logging in to our site. Our support team is available to assist you and we would like to investigate this issue further. Please reach out to us at support@tvmucho.com with your account details and a description of the issue, and we will do our best to resolve it as quickly as possible. We apologize for the delay and any frustration it may have caused.
It's not complete free and not good at…
It's not complete free and not good at all!
24 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi Skyfuzzball,
Thank you for your feedback. We appreciate your honest opinion about our service. We understand that our service may not be for everyone and we apologize for any disappointment you may have experienced. We would like to remind you that while we do offer a free version of our service, certain features and capabilities are only available through a paid subscription. This revenue is what allows us to continue developing and improving our service for all of our users. We hope you understand and we welcome any further feedback you may have.
Regards,
TVMucho Team
Should be called TV Mucho Buffering.
Should be called TV Mucho Buffering.
Got sick and tired of seeing that satellite thing all the time and when it does come back up doesnt continue where you left off so you miss alot...usually just as someone is about to score or the murderer is revealed. never seems to happen over the ads much though. Total rubbish and a waste of money...
Sent them numerous complaints about the low uptime...all you get is a daft little thing...that says things like shoveling more coal on the servers. All that does is wind you up after that joke wears thin.
Get your service sorted out...
Was with transponder tv before and never had a frown with that, but they seem allergic to money now and wont take mine as they say they are upgrading the service and you can be billed in two weeks for about the last year, but this service is is just crap and so frustrating and not worth the money.
Oh and by the way if you are about to say my internet is too slow, never have a problem with either facebook video or YouTube. just your sh*te site...
22 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi Dan Ashcroft,
Thank you for taking the time to leave a review and share your experience with our service. We apologize for any inconvenience you may have experienced with our uptime and the difficulty you have had in continuing where you left off. We take your feedback seriously and will work to improve our service. We understand that you have had a better experience with Transponder TV and apologize that our service did not meet your expectations. We appreciate your honest feedback and will strive to improve our service in the future.
Regards,
TVMucho Team
Good when it works but very very unreliable
Good when it works but very unreliable. Exactly as I said 2 years ago. UNRELIABLE. Every day there is some problem-transmission failure, bad reception, no sound, almost every day I am asked to log-in again, at the moment I cant log-in because my data are not being accepted. I am trying to watch snooker but EVERY day this week there have been problems. I have never seen a match to the end. Tonight I am missing the final because I cant log in. As soon as I can find an alternative I will cancel my subscription.
21 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi Keith Hodges,
We apologize for the difficulties you have experienced with our service. Reliability is a top priority for us and we regret that we have not met your expectations. We understand how frustrating it can be to encounter transmission failures, bad reception, and login issues on a regular basis. We assure you that we are working to resolve these issues as quickly as possible. We apologize that you have been unable to watch the snooker match to the end. We understand that you are looking for an alternative service and we apologize that we have not been able to provide the service you expect. Your feedback is valuable to us and we will use it to improve our service.
Kindly,
TVMucho Team
Verlogene Versprechungen…
Statt der versprochenen 60 Minuten gratis TV pro Tag kommt nach 10 Minuten die Meldung, dass aufgrund hoher Nachfrage das weitere ansehen des Programms nur kostenpflichtig möglich ist 😡
19 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi Christof Ropertz,
Wir entschuldigen uns für jegliche Verwirrung oder Enttäuschung, die durch die Einschränkung der Anzahl der kostenfreien TV-Zuschauzeit verursacht wurde. Wir verstehen, dass dies Ihre Erwartungen möglicherweise nicht erfüllt hat und entschuldigen uns für jegliche Unannehmlichkeiten, die dies verursacht haben könnte. Wir versichern Ihnen, dass wir daran arbeiten, unseren Service zu verbessern und ihn für unsere Benutzer zugänglicher zu machen. Wir schätzen Ihr Feedback und werden es nutzen, um unseren Service in Zukunft zu verbessern.
Super App!
I have had no problems with this service and use it almost every day! Excellent App with a great and ever expanding offer.
14 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi Michael Deall,
We're glad to hear that you're enjoying our service! We're glad that our app has met your expectations and that you find it useful. We will continue to strive to improve the service and offer new features. Thank you for your support and feedback. If you have any further questions or concerns please reach out to our support team at support@tvmucho.com
Kindly,
TVMucho Team
Absolute nightmare
Absolute nightmare. Spent two days trying to instal before being told tvmucho does not work with a smart tv unless additional kit bought.
12 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi Kenneth,
We apologize for the negative experience you had during the installation of our product. We understand that it can be frustrating when things don't go as smoothly as planned. Our support team is available to assist you in resolving any issues you may have encountered. It is important to note that for certain types of TVs, such as smart TVs, additional hardware is required for our service to work properly. Please reach out to us at support@tvmucho.com, and we will do our best to help. We apologize again for any inconvenience this may have caused.
Regards,
TVMucho Team
Solid service, great channels!
What makes all these "entitled" 1 star-rating people feel like they deserve something for free. You don't! Get over yourselves!
I moved to TVMucho from Transponder a few months back and have only had a good experience. It's not perfect and there are a few frustrating issues but for the money, i can hardly complain considering how much viewing pleasure it has given me.
I'm not keen on the issue that i have to log in pretty much everyday with username and password. Why can't it just remember me. Other than that, i'm satisfied! I do not use the record feature so cannot comment if that works well.
11 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi Hoogs,
Thank you for taking the time to leave a review and share your experience with TVMucho. We're glad to hear that you've had a good experience overall and have enjoyed the viewing pleasure that our service has provided. We apologize for any frustration caused by the login process and will take your feedback into consideration as we continue to improve our service. We appreciate your feedback on the record feature, and if you have any further issues or suggestions, please don't hesitate to reach out to our customer support team. We value your feedback and strive to provide the best service possible.
Kindly,
TVMucho Team
Ican't believe the criticism Mucho is…
I can't believe the criticism Mucho is getting here. So many complaining about the free hour having being taken away. I'm having trouble with Mucho freezing, but mostly it's okay. What do you all expect for €7.90 a month? That's less than €2 a week! Filmon is very good but costs 4 times as much. Give credit where credit is due.For this money I don't expect a problem free service but if (when) you experience a problem, Mucho service will answer you almost immediately! Stop mouning you tight lot!
8 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hello Gomer Evans,
We thank you for the wonderful review you gave us. We understand that not everyone will have the same experience with our service and that some users may be experiencing more technical difficulties than others. We apologize if you have been negatively impacted by any recent changes in our service, like the removal of the free hour. However, we hope you can understand that as a business, we need to make decisions that are in the best interest of our company and our users as a whole.
We appreciate your support and are committed to continuing to provide a high-quality service at an affordable price. If you have any further issues or concerns, please don't hesitate to reach out to our customer support team.
Best regards,
TVMucho Team
Mucho goodo
I am amazed at how many people are moaning about the removal of the free hour.
What's to moan about - it was free & now it's not. It's a business & has to make a profit or it's not a business any more. The free hour was intended to allow customers to get an impression of what the paid for service is like. 90% of the 1 star rating are from "customers" who think it's a free service. I can't see why they should be allowed to review the service When they've never paid for it
I've used TVMucho for about 10 year & we have had a few problems but the whole service is improving all the time.
For me it's great value for money - I remember the panic in europe when astra 2d went down. We now have a service that beats the quality of astra 2d (as in it's still there when it rains)
I don't think having to pay for a service can be classed as a complaint - if Tesco gave away free pies & then charged again the next day would that warrant a complaint against them.
There are loads of dodgy boxes out there that will get you thousands of channels - must of them last about 6 months & then disappear. TV Mucho is doing it's best to provide a legitimate service for clients outside their own country & I think they do a good job.
Bob
8 januari 2023
Review zonder uitnodiging
Antwoord van TVMucho SL
Hi Bob Woodworth,
We wanted to extend our appreciation for the lovely review you gave us. We are grateful that you explained to everyone how our business works and why we gave the free 1 hour before. It is with members like you that we work hard to provide quality and reliable service. Our support team are always available if you have any concerns and rest assured that we will give our very best to assist you and everyone who will contact us.
Kindly,
TVMucho Team
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