Couldn't hope for a better service. Dan and Ben were polite, efficient and dealt with some unexpected challenges along the way without complaint. They kept me informed throughout the 2 day install (ah... Toon meer
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I recently chose TWC Home Improvements to install several windows for me and, from preliminary enquiries and talks with several members of staff to the actual installation, their service was faultles... Toon meer
Kelvin and his team have done an excellent job with the groundworks for our extension. Kelvin talked us through every step, keeping us fully informed throughout. The team were professional, hardworkin... Toon meer
Bedrijf heeft geantwoord
I’ve reviewed TWC before, as they’ve carried out previous work on both my current and previous properties. I’ve used them again recently and, I must say, this time I’m disapp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Contactgegevens
Woodside Road 15, SN3 4WA, Swindon, Verenigd Koninkrijk
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Uitstekend
933 reviews
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After having conservator roof fitted…
After having conservator roof fitted Cam was amazing and he done a fabulous job with the finishing cleaning and sealing. He’s a credit to your team
5 augustus 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Cam did such a fantastic job fitting your conservatory roof and that you were impressed with the quality of his finishing, cleaning, and sealing work. We take great pride in the attention to detail our team provides, and it's fantastic to know that Cam delivered the high standards we expect.
Your kind words mean a great deal, and we will be sure to pass your feedback on to Cam, who will be thrilled to hear that he has been recognised. He is a real credit to the TWC Home Improvements team.
Thank you for choosing TWC Home Improvements, and we hope you enjoy your new conservatory roof for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Great buying experience
So far the buying experience has been great,Dave Dunphy spent plenty of time with us going through all the options and even travelled out to the Swindon show room to meet us there to show us in person what he was talking about, now we are in a WhatsApp group with all the relevant people from TWC so we are completely in the loop about the next steps, very happy.
4 augustus 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that you've had such a positive buying experience so far. It's wonderful to know that Dave took the time to guide you through all of the available options and even met you at our Swindon showroom to ensure you could see everything in person. We believe that taking the time to help our customers make the right decision is incredibly important, so your feedback means a great deal.
We're also pleased that our WhatsApp communication has kept you informed and reassured throughout the process. Keeping our customers updated every step of the way is something we pride ourselves on, and it's great to know this has made a positive difference.
Thank you for choosing TWC Home Improvements. We look forward to completing your project and providing the same high standard of service through to installation.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Very good job done by James and Conner…
Very good job done by James and Conner very nice chaps .fitted the windows very professionally.
29 juli 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that James and Connor did a very good job installing your new windows and that you found them to be friendly, professional, and a pleasure to have in your home. We take great pride in the quality of our workmanship and customer service, so it's fantastic to know they represented TWC Home Improvements so well.
I'll be sure to pass your kind comments on to James and Connor, who will be delighted to receive your feedback. Thank you for choosing TWC Home Improvements, and we hope you enjoy your new windows for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Antwoord van TWC Home Improvements
Thank you for taking the time to leave us your 5-star review.
We're delighted to hear that James and Connor made such a positive impression. Punctuality, efficiency, and courtesy are all qualities we pride ourselves on, and it's fantastic to know they delivered the high standard of service we aim to provide to every customer.
Your kind feedback means a great deal to us, and I will ensure your comments are passed on to James and Connor. Thank you for choosing TWC Home Improvements, and we hope you enjoy your new home improvements for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Steve Webb was friendly
Steve Webb was friendly, polite and approachable when speaking to me at our door. He was respectful in conversation and although we can’t do anything right now due to moving home this year, when we have moved home we would definitely consider TWC!
10 juli 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for taking the time to leave your review.
We are delighted to hear that Steve Webb made such a positive impression. It's great to know that you found him friendly, polite, approachable, and respectful during your conversation.
We completely understand that moving home is a busy time, and we're grateful that you would consider TWC Home Improvements in the future. We look forward to the opportunity to assist you once you're settled into your new home.
We will be sure to pass your kind comments on to Steve, who will be very pleased to hear your feedback.
Best of luck with your move, and thank you again for your kind words.
Kind Regards,
Joseph Heaton
Director
TWC Home Improvements
Great customer service
Friendly staff who kept us informed on delivery etc. Good pricing and value for money. There was a miscommunication with the order which was smoothed over very quickly and the company went out of their way to resolve this. James from the office was extremely helpful and we are very pleased with the end product. Great quality windows / doors!
10 juli 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you were pleased with the service you received from TWC Home Improvements. It’s great to know that our team kept you informed throughout the process and that you found our products to offer good value for money.
While we're sorry there was a miscommunication with your order, we're pleased that it was resolved quickly and that our team was able to put things right without delay. We're especially grateful for your kind comments about James, and we'll be sure to pass your feedback on to him. He will be delighted to know that his efforts made a positive difference to your experience.
Thank you once again for your kind words and for choosing TWC Home Improvements. We hope you enjoy your new windows and doors for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Just had Dan and Ben install our window…
Just had Dan and Ben install our window and doors they were very polite tidy and very good would definitely recommend them cleaned up after themselves would honestly say well done in the extreme heat they had to work in really pleased 😌 with everything.
10 juli 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for taking the time to leave your wonderful review.
We are delighted to hear that Dan and Ben provided such an excellent installation service for your new windows and doors. It’s great to know that they were polite, tidy, and delivered a high standard of workmanship while taking the time to clean up thoroughly after the installation.
We especially appreciate your recognition of the hard work they put in despite the extreme heat. Your kind comments will mean a great deal to them, and we will be sure to pass your feedback on.
Thank you once again for your recommendation and for choosing TWC Home Improvements. We hope you enjoy your new windows and doors for many years to come.
Kind regards,
Joseph Heaton
TWC Home Improvements
Amazing company, amazing job
From first to last all the people involved were very professional, friendly and helpful and they did an amazing job. They listened to what we wanted and discussed everything with us. The work was carried out exactly to the time specified and the result was extremely professional and exactly what we had discussed. A great job, great customer service and very happy customers. We thoroughly recommend this company.
14 mei 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you had such a positive experience with TWC Home Improvements from start to finish. It's wonderful to know that every member of the team was professional, friendly, and helpful, and that we took the time to listen to your requirements and keep you informed throughout the process.
We're especially pleased that the work was completed on schedule and that the finished result matched exactly what you had discussed and hoped for. Delivering excellent workmanship alongside outstanding customer service is what we strive for, so it's incredibly rewarding to receive feedback like yours.
Thank you once again for your kind words and recommendation. We truly appreciate your support and hope you enjoy your new home improvements for many years to come.
Kind regards,
Joseph Heaton
TWC Home Improvements
Highly Recommend TWC!
I didn’t realise what a chaotic industry windows & doors could be until I needed my entire house done. TWC cut through the chaos, were brilliant in their communications, timing (installed earlier than planned), and rectifying unforeseen issues (there were a couple of genuine mistakes on the order come the fitting day but there was no drama or fuss, it all just got sorted and everyone I met was a professional, kind and just great people. Highly recommend TWC!
27 augustus 2025
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your experience with TWC Home Improvements exceeded your expectations. Replacing all of the windows and doors in a home is a significant investment, so it’s fantastic to know that our communication, organisation, and ability to complete your installation ahead of schedule helped make the process as smooth as possible.
We also appreciate your understanding regarding the unforeseen issues on the fitting day. While we always strive for perfection, we're pleased that any genuine mistakes were resolved quickly and without fuss, ensuring the project stayed on track.
Your kind comments about the professionalism and friendliness of everyone you dealt with mean a great deal to us, and we will be sure to share your feedback with the entire team.
Thank you once again for your recommendation and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
TWC Home Improvements
Darren & Ricky window fitters
Darren & Ricky came as expected, worked very hard in the hot weather. Both poilte and Curtis. Installed three new windows without any problems. Cleaned everything up well. Very good service.
6 juli 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for taking the time to leave your review.
We are delighted to hear that Darren and Ricky provided such a positive installation experience. It's great to know they arrived as expected, worked hard despite the hot weather, and completed the installation of your three new windows to a high standard.
We're also pleased that they were polite, courteous, and left everything clean and tidy once the work was finished. Your kind comments mean a great deal, and we will be sure to pass your feedback on to Darren and Ricky.
Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Endangered Lives of School Children
TC Carpentry have been conducting work at 106 White Eagle Road in Swindon recently. Today, 24 June 2026 at 0830 in the morning they parked their vans totally obstructing both the pavement and the dropped pedestrian crossing point, creating a dangerous situation for pedestrians, many of whom were school children on the way to Orchid Vale School in the morning. This has been reported to Wiltshire Police with photographic evidence.
24 juni 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for bringing your concerns to our attention.
We take matters relating to public safety and responsible conduct very seriously. However, we believe this review has been posted on the wrong company profile.
TWC Home Improvements has no association with TC Carpentry, the company referenced in your review, and we have not been carrying out works at the address you have mentioned.
We would kindly ask that you review the business you intended to leave feedback for and, if appropriate, repost your review on the correct company page so it reaches the relevant business.
Kind regards,
Joseph Heaton
TWC Home Improvements
An excellent purchase and installation of my new front door
A good service by Mr Fallon on choosing a new front door and very good installation by Nico. Both spent time giving me advice and details of the product. A good follow up by the company too. Thank you.
16 juni 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for taking the time to leave your review.
We are delighted to hear that you are so pleased with your new front door and that you had a positive experience from start to finish. It's great to know that Mr Fallon provided helpful advice when choosing your new door, and that Nico carried out the installation to such a high standard. We’re also pleased that our follow-up service met your expectations.
We really appreciate your kind feedback and will ensure your comments are passed on to Mr Fallon, Nico, and the rest of the team.
Thank you again for choosing TWC Home Improvements. We hope you enjoy your new front door for many years to come.
Kind regards,
Joseph Heaton
TWC Home Improvements
I had a delightful 'warm call' from…
I had a delightful 'warm call' from Jade just now, who accidentally caught me at a time when I was starting to consider new windows (the previous contact was some years ago for a different property)
There was no pressure or pushing, she accepted that I wasn't yet ready but was able to add an appointment for a future call later in the year. I shall be accepting that call.
23 juni 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you for taking the time to leave your review.
We are delighted to hear that you had such a positive experience speaking with Jade. Providing a friendly, professional, and no-pressure service is something we pride ourselves on, so it’s wonderful to know that Jade made such a good impression and was able to arrange a follow-up at a time that suits you.
We really appreciate your kind comments and will be sure to pass them on to Jade. She will be pleased to know that her approach was appreciated.
Thank you again for considering TWC Home Improvements. We look forward to speaking with you again later in the year.
Kind regards,
Joseph Heaton
TWC Home Improvements
Superb install of roof glazing from john & simon
Superb install of roof glazing, front door, side panels and windows on our front porch extension..John & Simon are obviously professionals in the business & we are delighted with the final result.👍
4 juni 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you very much for taking the time to leave your review.
We’re delighted to hear that you are so pleased with the installation of your roof glazing, front door, side panels, and windows for your porch extension. It’s wonderful to know that John and Simon’s professionalism, skill, and experience were evident throughout the project and that you are delighted with the finished result.
We’ll be sure to pass your kind comments on to both John and Simon, who will be very pleased to receive your feedback.
Thank you again for choosing TWC Home Improvements and for sharing your experience.
Joseph Heaton
Director
TWC Home Improvements
We have just signed up for our new windows
We have just signed up for our windows...really excited.
We were really nervous about having "double glazing sales rep" in our home. But wow Jeremy Avery sales rep... was amazing!!
Spoke to us as people, explained things and options he was really kind, patient and respectful. We never felt under pressure.. He really was understanding to our situation and was soo helpful!! Thank you soo much for the reassurance ..
14 mei 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you very much for taking the time to leave such a lovely review.
We’re delighted to hear that Jeremy Avery made you feel comfortable and reassured throughout the process of choosing your new windows. We understand that inviting a salesperson into your home can sometimes feel daunting, so it’s especially pleasing to know that Jeremy’s friendly, respectful, and no-pressure approach helped put you at ease.
Taking the time to listen, understand individual circumstances, and clearly explain the available options is something we pride ourselves on, and it’s wonderful to hear that this was reflected in your experience.
Thank you again for placing your trust in TWC Home Improvements. We’re excited to be part of your home improvement journey and look forward to delivering your new windows.
Joseph Heaton
Director
TWC Home Improvements
Fantastic aftercare
Fantastic aftercare. I contacted TWC for a quote to my house for windows and doors to which a sales chap came over and explained everything slowly and clearly for me which was very helpful. I took up a great offer and within 4 weeks i had the installers here who done an amazing job. (They even hoovered up for me) There were 2 snagging items and within a week they were rectified without being pursued or hounded for payment until the work was fully done. I cannot honestly remember the last time i had felt like an actual valued customer as like TWC had treated me. Thank you.
3 juni 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you very much for taking the time to leave such a wonderful review.
We’re delighted to hear that you had a positive experience from your initial consultation right through to installation and aftercare. It’s great to know that everything was explained clearly and that the installation team carried out their work to such a high standard, even taking the extra care to leave your home clean and tidy.
We’re especially pleased that our aftercare service met your expectations. While occasional snagging items can arise, we believe it’s important to resolve them promptly and professionally, ensuring every aspect of the work is completed to the standard our customers deserve before considering a project finished.
Your comments about feeling like a valued customer mean a great deal to us, as providing exceptional customer care is at the heart of what we do.
Thank you again for your kind words and for choosing TWC Home Improvements.
Joseph Heaton
Director
TWC Home Improvements
Liam Whitehead was very quick to deal…
Liam Whitehead was very quick to deal with the sales issue we encountered after Sam Miles came out to take the final measurements. He was professional throughout the process and resolved the issue promptly and efficiently. We were very pleased with how quickly everything was handled.
4 juni 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you very much for taking the time to leave your review.
We’re delighted to hear that Liam Whitehead was able to resolve the issue quickly and efficiently following the final survey visit. Providing prompt, professional service and ensuring any concerns are dealt with swiftly is something we take very seriously, so it’s great to know you were pleased with the outcome.
We’ll be sure to pass your kind comments on to Liam, and also to Sam Miles for his part in the process.
Thank you again for your feedback and for choosing TWC Home Improvements.
Joseph Heaton
Director
TWC Home Improvements
I have to say I am very impressed
I have to say I am very impressed. Steve Webb knocked on the door and was such a lovely chap i decided to keep listening. I explained i had a window to look at and he promised me a call within 5 minutes. As promised that happened and an hour later i met Jeremey Avery. What impressed me the most was he took a look and immediately said he couldnt help BUT told me which firm could. He then went on to educate me with clarity and passion without ever trying to push me to buy anything. I will 100% be using this firm when i need my windows replaced. I love a company that respects quality, education over sales and people who are clearly passionate about what they do.
3 juni 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you very much for taking the time to share such a thoughtful review.
We’re really pleased to hear about your experience with Steve Webb and Jeremy Avery. It’s great to know that Steve was able to arrange a prompt follow-up for you, and that Jeremy provided honest, clear advice even when it meant referring you elsewhere. That level of transparency and integrity is something we value highly, and it’s encouraging to see it recognised.
We’re also glad you felt informed rather than pressured. Taking the time to understand each customer’s situation properly and offering guidance based on what’s genuinely best for them is central to how we work.
Thank you again for your kind words and for considering us for your future window replacement needs — we look forward to hopefully working with you when the time is right.
Joseph Heaton
Director
TWC Home Improvements
★☆☆☆☆ Extremely Poor Service and Experience
I had an incredibly frustrating experience with TWC. What should have been a straightforward job turned into a six-month ordeal just to get the correct door installed.
Throughout the process, I had to chase them constantly—making numerous calls just to get updates or any progress at all. There was clearly a lack of coordination, as we had far too many visits from installers who seemed completely unaware of the issues they were supposed to fix. Each visit felt like starting from scratch.
Communication from management was practically nonexistent until the very end, which only added to the stress and inconvenience. To make matters worse, despite all the delays, mistakes, and lack of service, they still expected full payment as if everything had gone smoothly.
Overall, this was a disappointing and exhausting experience. I would not recommend TWC to anyone—what a joke of a company.
1 mei 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Hi Jess,
Thank you for taking the time to leave your feedback.
Whilst we fully accept that the experience you received fell short of the standards we aim to deliver, we do feel this review is a little unfair and does not reflect the full outcome of the situation.
This probably isn't the place to have an argument, and that is certainly not our intention, but after the issues with the original door, we replaced the door entirely at our expense. We also agreed to provide a substantial financial reduction as a gesture of goodwill, despite having explained throughout the process that it would normally be either a replacement or a financial settlement, not both.
We completely understand your frustration regarding the delays and the number of visits required, and we apologise for the inconvenience this caused. However, we worked hard to resolve the matter, ultimately replacing the product and providing significant compensation to reach a fair conclusion.
We genuinely care about our customers and take every complaint seriously. Whilst we accept that we did not get everything right in this instance, we do feel we went above and beyond to put matters right once the issues were identified.
We wish you all the best and hope you enjoy your new door for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Highly recommended
I have now used this company three times, and on every occasion they have been absolutely excellent. The service is consistently professional, reliable, and friendly, which is why I would not hesitate to recommend them.
A special mention must go to Mel for her outstanding customer service over the telephone. She is always so friendly, helpful, and welcoming, and I was genuinely impressed that she even remembered me as a previous customer — such a lovely personal touch.
I would also like to thank Paul, who came out to look at my faulty back door. He went above and beyond by refitting a new back door handle, even though it probably did not really need replacing. He was incredibly polite, helpful, and professional throughout.
Another reason I would happily return to this company is their excellent aftercare service. It is reassuring to know that even after the work has been completed, they genuinely care about their customers and are happy to help if anything needs attention.
It is rare these days to find a company that provides such consistently excellent service, I can honestly say they have never disappointed. Highly recommended!
29 mei 2026
Review zonder uitnodiging
Antwoord van TWC Home Improvements
Thank you very much for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear that you have continued to choose TWC Home Improvements on multiple occasions and that each experience has met your expectations. Consistency, reliability, and a friendly service are exactly what we aim to deliver, so it’s great to know this has been reflected in your interactions with the team.
We’re especially pleased to hear your kind comments about Mel and Paul. We will ensure your feedback is passed on to them both, as recognition like this means a great deal. It’s also good to know that the small repair to your back door was handled in a way that gave you confidence in the service we provide.
We truly appreciate your comments regarding our aftercare service as well. Supporting our customers after installation is an important part of what we do, and we’re glad this has given you reassurance and peace of mind.
Thank you again for your continued support and recommendation.
Joseph Heaton
Director
TWC Home Improvements
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