I always say Amazon became Amazon because of their exceptional customer support, we have a complete piece of mind when shopping from Amazon. I am an absolute beginner when it comes to this stuff, sti... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
it‘s really good，but it‘s not cheap if want to use the full websocket. Hope in the future, the user can pay for the single access like wti future for who only want to get, or can choose to subscribe c... Toon meer
Bedrijf heeft geantwoord
I had an issue with the API and contacted support. They responded quickly and fixed it fast. Really helpful service and a great experience overall.
Not really professional company. Although, it looks like providing a lot of data, most of it is missing or broken and customer service is non-responsive. - Asking questions leads to the silence o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Twelve Data is a leading provider of financial market data, delivering an extensive range of real-time and historical data across multiple asset classes, including stocks, forex, cryptocurrencies, ETFs, indices, commodities, and futures. The company sources its data from over 250 exchanges worldwide, ensuring comprehensive coverage that serves the needs of traders, developers, and fintech organizations. Twelve Data is dedicated to making high-quality financial information widely accessible, offering affordable solutions that cater to both individual users and large-scale institutions. The company’s platform stands out for its versatility and advanced capabilities, providing users with technical indicators, fundamental data, and alternative datasets to support in-depth market analysis. Twelve Data prioritizes scalability and reliability, offering a suite of developer-friendly tools such as APIs, WebSockets, detailed documentation, and a sandbox environment for seamless integration. With its global presence, competitive pricing, and round-the-clock customer support, Twelve Data distinguishes itself as a dependable partner in the financial data industry. The company equips its clients with the resources and insights necessary to excel in dynamic market environments.
Contactgegevens
Singapore
- info@twelvedata.com
- twelvedata.com
4,2
Goed
33 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great product with a lot of…
Great product with a lot of capabilities. Looking forward to explore more of this in the future.
5 mei 2025
Review zonder uitnodiging
Antwoord van twelvedata.com
Hey!
Thanks for taking the time to leave a review. We're thrilled you're finding value in our service!
Kind regards,
Twelve Data Team
Excellent Customer Support
I've had a great experience with Twelve Data's Customer Support. They respond to inquiries very quickly and provide clear, helpful information. It's refreshing to deal with a support team that's both efficient and genuinely supportive.
29 april 2025
Review zonder uitnodiging
Antwoord van twelvedata.com
Hello!
We’re really grateful for your kind words. Reach out anytime — we’re always happy to help.
Kind regards,
Twelve Data Team
Reliable and Developer-Friendly Financial API has been an outstanding API…
TwelveData has been an outstanding API provider for financial data. The platform is fast, reliable, and easy to integrate. I particularly appreciate the wide range of technical indicators and the clean JSON responses. The support team is also responsive and helpful. It’s ideal for both professional and personal trading projects.
2 mei 2025
Review zonder uitnodiging
Antwoord van twelvedata.com
Hi,
It’s great to hear your experience has been positive. Thanks for being part of the Twelve Data community!
Kind regards,
Twelve Data Team
Great Customer Service!!!
I am an individual (non-professional) coder. I have been using TwelveData for several years. One evening a couple of weeks ago the data from TwelveData suddenly was not downloading properly in my program. I emailed customer service and got a response back within 10 minutes. After a couple of emails back and forth they provided me with enough info that I was able to solve my bug. The service people were very knowledgeable and thorough and as I mentioned prompt. I really appreciated their efforts.
2 april 2025
Review zonder uitnodiging
Antwoord van twelvedata.com
Hey! Thanks for the support! We’re excited to keep building and improving for users like you.
Kind regards,
Twelve Data Team
Poor Data and Bad Support
The website looks nice and it's easy to sign up. But the actual data is bad. Many important data points are missing, and historical stock data has gaps. This makes it hard to trust the service if you're doing anything serious.
Support is also very slow. They reply after 2–3 days, if at all. It feels like the whole thing is run by one person, not a real company. They don’t seem to care about helping customers.
Some of the 5-star reviews here don’t feel real. Anyone who really uses the API will quickly see the problems.
I wouldn’t recommend this service if you need reliable data or fast support.
22 april 2025
Review zonder uitnodiging
Antwoord van twelvedata.com
Hi Vijay,
Thank you for your review, and we’re truly sorry to hear that your experience with our data and support fell short of expectations.
We’ve reviewed our records but, unfortunately, we couldn’t find any support tickets or information associated with your name. Your help in providing further details would be greatly appreciated so we can better understand the issues you faced and work towards resolving them.
We’d love the opportunity to show you the progress we’ve made. To make it easy, we’re happy to offer you a complimentary one-week Pro plan to explore our improved services.
If you’re open to reconnecting, please don’t hesitate to reach out to us at support@twelvedata.com — we’d love to assist you and ensure that we meet your expectations.
Best regards,
The Twelve Data Team
Great and intuitive platform
Great and intuitive platform, friendly and quick support. Very recommended.
8 april 2025
Review zonder uitnodiging
Antwoord van twelvedata.com
Hey!
We’re so glad things are working well for you. Thanks for choosing Twelve Data and for your feedback!
Kind regards,
Twelve Data Team
Great customer service
Our company has had a great experience working with twelvedata to enable our Ultra annual plan. We have a strict procurement process which Liam from twelvedata was happy to accommodate, complying with our internal invoicing setup and quickly setting us up for success. Liam was always professional, patient and pragmatic in trying to resolve our case and truly showcased customer obsession.
We are very satisfied with the service and quality of the API.
1 april 2025
Review zonder uitnodiging
Antwoord van twelvedata.com
Hi,
Thank you for the great feedback! We’re happy to have you with us. Let us know if there’s anything we can help with.
Kind regards,
Twelve Data Team
Good Customer Service
I have a problem with forex feed and Liam from TwelveData helped me. He also helped me with some billing issues which is so nice of him. Thanks!
3 april 2025
Review zonder uitnodiging
Antwoord van twelvedata.com
Hey!
Thanks so much! We’re always working to improve, and it’s great to hear we’re on the right track.
Kind regards,
Twelve Data Team
good API but bad customer service even on a paid plan!
I really like their API but their support is bad.
I found an error - one of the end point (vwap) does not include OHLC data when we try to include using include OHLC flag but the person responsible to replying to email could not even understand that.
they keep sending me replies like. it is almost comical ...either they will reply really late or not reply at all.
"Which data is missing?
Den
Twelve Data"
After explaining to them in detail along with example
"Which data exactly is missing? Can you please provide a concrete example?
Den
Twelve Data"
10 juni 2024
Review zonder uitnodiging
Antwoord van twelvedata.com
Hi Raj,
Thank you for your honest review — we truly appreciate you taking the time to share both what you liked and where your experience fell short.
We’re sorry that your support interactions didn’t meet expectations, especially regarding the VWAP endpoint issue. It’s clear that our communication wasn’t as clear or helpful as it should have been, and we sincerely apologize for the confusion and delays you experienced.
Since then, we’ve worked hard to improve both our platform and our customer support. Our team now operates 24/5 throughout the trading week, with an average first response time of about 2 minutes and typical issue resolution within 12 minutes.
We’d love for you to experience these improvements firsthand. As a gesture, we’d be happy to offer you a complimentary one-week Pro plan so you can explore the updated platform and support experience.
If you’re open to reconnecting, please feel free to reach out to us directly at support@twelvedata.com — we’d really value the opportunity to assist you properly.
Best regards,
The Twelve Data Team
Support not responsive at all
Support not responsive at all, no reply in 3-4 days
14 mei 2024
Review zonder uitnodiging
Antwoord van twelvedata.com
Hi Vedran,
Thank you for your feedback. We’re sorry to hear that your experience with our support didn’t meet expectations, especially with the delays in response. We take these concerns seriously, and we want to make things right.
We reached out to you directly to gather more details and investigate what happened, but unfortunately, we haven’t received a response. If you’re still experiencing issues, we’d really appreciate it if you could share the relevant information with us so we can address the matter properly.
Since your review, we’ve made significant improvements to both our platform and customer support. Our team now operates 24/5, with an average first response time of just 2 minutes and resolution times averaging 12 minutes.
We’d love to offer you a complimentary one-week Pro plan so you can experience the improvements firsthand.
Please don’t hesitate to reach out to us directly at support@twelvedata.com — we’re here and ready to assist you.
Best regards,
The Twelve Data Team
Not really professional company
Not really professional company. Although, it looks like providing a lot of data, most of it is missing or broken and customer service is non-responsive.
- Asking questions leads to the silence or initial response, which is followed by silence
- API documentation is non-consistant and changes break your code.
- There is a perk as paying customer. API response may change - which leads to broken code.
30 oktober 2023
Review zonder uitnodiging
Antwoord van twelvedata.com
Hi Surim,
Thank you for your honest feedback. We’re sorry to hear about your disappointing experience with both our API and customer service. We genuinely appreciate you taking the time to share your thoughts, and we want to let you know we’ve reached out directly to investigate the issues you mentioned. Unfortunately, we haven’t received a response from you, and we’d really like to understand your experience in more detail to resolve the situation.
Regarding the issues with our API documentation and inconsistencies with API responses, we take that feedback seriously. Since your review, we’ve made significant improvements to both our documentation and internal processes to ensure clearer, more consistent support for our users. Additionally, we’ve upgraded our customer support to 24/5 availability, with faster response times and more efficient resolutions.
We’d love the chance to show you these improvements firsthand. As a gesture, we’d be happy to offer you a complimentary one-week Pro plan to explore the updated platform and API.
If you’re open to reconnecting, please don’t hesitate to reach out to us directly at support@twelvedata.com. We’re here and ready to assist you.
Best regards,
The Twelve Data Team
No replies to my question about the…
No replies to my question about the delayed feed which we are paying for.
21 september 2023
Review zonder uitnodiging
Antwoord van twelvedata.com
Hi Gavin,
Thank you for your review and for providing us with your contact details — we truly appreciate you taking the time. We reached out to you directly via the email you shared, but unfortunately, we haven’t received a response.
We’re sorry to hear about the issue with the delayed feed and the lack of support you experienced. We couldn’t find any previous support tickets connected to your account, which makes it difficult to investigate further — but we genuinely want to understand what happened and how we can do better.
Since your review, we’ve made significant improvements to both our service and support. Our customer support team is now available 24/5, with an average first response time of just 2 minutes and typical resolution times around 12 minutes.
We’d love for you to experience these changes firsthand. As a gesture, we’re happy to offer you a complimentary one-week Pro plan so you can explore the improved platform and support.
Please feel free to get back in touch with us anytime at support@twelvedata.com — we’re here and ready to help.
Best regards,
The Twelve Data Team
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