Twinn Reviews 

It's been almost a month since I placed my order, and it's been such a headache. They took a whole week to ship the ring, and then they sent me the wrong one. I've tried reaching out to them through email, customer support, and social media to figure out how to get the right ring. They sent me a return label, so I sent the wrong one back, hoping for the best. But today, I checked the tracking, and it says, "Recipient not at address. Returned to sender."
UPDATE: A week later and still no progress. I've tried to reach the customer service though email and sadly still no answer. I'm now considering contacting my bank to get a refund as they are so unresponsive.

The product and the people are first class. Twinn kindly replaced my ring after several weeks of use because I had lost weight, and it was in danger of slipping off my finger. Ricky then spent time online explaining how I should set the replacement up. Everything about this company is superb. I purchased the ring after buying petrol without realising my Samsung Watch Ultra had run out of battery. The site operator actually called the police!!! I vowed to never again face such a dilemma. I use my ring for literally paying for everything. It is safe, secure and reliable. No more embarrassing exchanges with police officers.

Great product when it works, customer services not so good. 😡
After several emails my order was sent to the wrong address customer services have now just stopped acknowledging my emails.
I have since sent numerous emails and requested a call from a senior member of staff to no avail...

This is my third payment ring previous rings were Ringpay. This ring is quite narrow width wise & over half as narrow as a ringpay ring this is not ideal for a man & more suited to a woman but the options for these ring companies is still quite limited personally I would like a thicker ring. The ring is exactly the same material as my previous ringpay ring a very hard almost gem like hardness - ceramic, there wasn't a half size option so I'm stuck with a ring that's a little tight on my finger or I could have purchased one too big. The app & setup of the curve card linking is very easy. Customer service are very slow to reply to messages & I asked three times for a tracking number of my ring after I received an email confirming it had been dispatched (it wasn't for 2 days after that) eventually I got a response. The ring works flawlessly but make sure you use your curve card first using chip & pin to activate your cards contactless feature or the ring probably won't work. I think Twinn could be a little more informative with setup information I think if I hadn't used one before I would struggle with setup but that's just my opinion
*making payments is a little laggy compared to my previous ringpay ring I can only assume it's because it's accessing your card information via a third party (curve) which adds a few seconds onto the process but it seems to work very well I've made several payments with the ring now & all have gone through

I’m delighted with my new purchase of my wearable ring. I’m a technophobe and didn’t understand the set up instructions so I emailed Twinn and asked for assistance. Within a very short period of time I received an email back from Ricky giving me an idiots guide on how to set up my wearable. Within minutes I’d followed the instructions gone to Tescos to test out my new purchase and I bought two items successfully! I paid for one item through the cashier to test out the ring on a card reader and then I bought another item and paid through self service and for both purchases, the ring worked like a dream! I’m waiting for Twinn to relaunch their bracelets so I can buy one for my mum for Christmas. Thanks Twinn and thanks Ricky.

Cool bit of tech, looks great and works ✅

Really simple-to-use tech really well done. The setup was straightforward so didn’t need to reach out to customer support.

Do read the instructions about how to use it - you don’t use an open palm but something akin to a fist bump. Follow the instructions and you’re good to go, don’t and look like I did the first few times I used it without taking notice of the very clear instructions.

Works well, but has a very annoying 'feature' that when you hold your phone in your ring hand, the nfc keeps taking you to random web site! Would like to be able to link direct to a card, or a different app than Curve, as the Curve customer service is atrocious.

Great product Unfortunately their account email registration server wasn't working and they have no real-time support avenues leaving me with a 4 day delay before I could start to use the product. Once they made contact I found them to be very good and the ring works really well.