twomaidsandamop.com Reviews 2

Paid $946 for a Deep Clean; "The Deep Clean guarantees your entire home will be cleaned top to bottom in the first visit. It includes a full top to bottom cleaning of the kitchen, bathrooms, and visible surfaces including the outside of cabinets and drawers, doors and frames, baseboards, window sills, dusting, and floors." Instead, multiple surfaces were left with ample dust and dirt on them. Even easy to spot places like the chandelier lights or the book shelves. I sent pictures of all these uncleaned areas to the company saying I was not satisfied. They never followed up despite repeated emails, texts and attempts to get them on the phone. And their "famous Pay for Performance Plan" which is meant to generate ownership by the employees "by allowing customer feedback to directly determine employees’ compensation. The happier you are, the more money our team members can make!", nothing was ever sent to us to rate the quality of the cleaning. Then, they disappeared. Smoke and mirrors company.

I suffered an illness & my mother passed in December. This allowed my housekeeping to greatly suffer. I ordered a "deep clean" with weekly visits thereafter. I received a long list of items that they would do. Two women showed up, they spent two hours at my house & left. The women were super nice but they didn't do even half of the list items. I should have checked better before I let them leave, but I was trying to work from home at the same time. Not surprisingly, no one ever called to schedule a follow up visit or to get feedback on the job. Nearly $400 down the drain and I still had to clean. While I can't prove it, a ceramic teapot that was passed down to me from my late Aunt was gone when they left. I remember hearing something that sounded like a crash at one point but when I hollered into the room, I was told everything was fine. After they left, there was an empty space on the shelf where the teapot used to be. It broke my heart that I spent the money thinking that it would take a load off of me only to discover that I should have just flushed that money down the toilet and done it myself since I literally had to do it myself.