Cotton On Group Reviews 124

Very cheap and nasty material, it feels exactly like fast fashion from SheIn. There’s no way I would wear it. Really, really disappointed. A premium price for extremely cheapo thin plastic-feeling clothing.

There Point System has gone Down hill

when Cotton On first opened you used to get a $10 Birthday gift Card over the years it has gone down to $5. i don't know if it is only for NZ But now you don't get points for Sale items. you are spending money in their stores you should be able to get points for the sale items . I Mean what's the Point of a member ship card i usually buy sale items as items in their store are cool but most are overprice

never received gift card, customer service no help at all.

Seems like total scam. spoke to customer support several times, empty promises only.

I used to work for this company many years ago no idea what has happened but will never shop there again.

Be careful when shopping online as you likely will not receive your order and be unable to get a refund.

It would be helpful if Cotton On suggested related items when I’m shopping, like pairing a dress with a matching tote bag or suggesting accessories that go well with my outfit.

An item I ordered for a birthday present that was in stock was apparently not in stock at all so I'm now awaiting my refund whilst having to look elsewhere. Extremely disappointing and very disingenuous to advertise a product as in stock when it's not.

Left my parcel out in the rain and wouldn’t help me a single bit with getting replacements

Cotton On does not care about Australian customers anymore, except to take their money. Purchased an online gift voucher for $150. Received the receipt, not the voucher. A week trying to speak to customer service, long wait on phone which disconnects. Live chat long waits, hopeless, refer it to ‘technical dept’ who do nothing. BOYCOTT COTTON ON AUSTRALIA!!
23/12 - Update: Fourth live chat person who promised to help didn’t. The ‘internal team’ haven’t responded all week. Tried head office at Geelong, on hold message says “your call is important to us” then after 5 minute wait says due to high volume call back later. This company has gotten just too big and greedy and doesn’t deserve our custom.

Ordered items on the 22nd November. No dispatch details just says disaptched. No items. It's the 7th December now. 15 people in the queue on chat. It's a disaster

If I could give this company a 0, I would. The Customer Service is absolutely appalling. I had two orders. One refunded on 5/10, one that I sent back to them on 12/10. When the order gets to the warehouse, they refund the ORDER THEY ALREADY REFUNDED. I don't understand how any company could be so stupid and yet so delusional they can't see their own mistake. Currently having to dispute this with my bank and it's absolutely draining.

One of my all time favorite clothing brands! Purchased some lingerie, gym shorts/tops and linen beach shirts - the material is amazing. Super comfortable and really good quality. Great value for money too. Rapid shipping also, and the Perks scheme is brilliant. Got £10 worth of vouchers to spend after my first purchase! Highly recommend brand. Will definitely be purchasing again and again from Cotton On.

saw the shop in MK but it was busy and did manage to have a proper look. Found them online and got a lovely order together. Speedy delivery and a damaged item was speedily replaced.

Ordered some gifts from them about a year ago and 2 arrived damaged, they refunded me because they couldn’t replace, which is fair enough.

Recently ordered some more gifts a few days ago, a few notebooks and a paint pad. The parcel was left outside of a door and an image was sent saying it was delivered, I was at work at this time, I got home and there was no parcel to be found. I contacted their support and they are the most unhelpful people to deal with, they simply do not care at all, they’re making me contact even to claim the parcel back instead of actually trying to help me themselves, then they just tell me to reorder it so having to order it twice..

Went to typo Wellington , strongly dislike they kinda force you to provide your email . Privacy please

Super friendly staff and always help my kids. Great shopping experience

Awful experience - ordered a phone case a week ago, received no confirmation email even though they took the money from my account immediately. Order was supposed to be delivered by now but haven’t even received any contact from the company regarding my order. Have tried to contact them but it’s very difficult to get through.

Not pleased at all. Company is an absolute shambles.

I placed an order with Cotton On, and it arrived within two days. However, I had to return everything on the same day because the clothes were too small. It's now been 34 days, and I still haven't received my £96 refund. Despite being a loyal customer for years, their customer service has been unhelpful, and I'm exhausted from constantly following up. I am disappointed really

Ordered some Father’s Day gifts, 10 days in advance. Today got a random email to say it has been returned. Customer service were sarcastic and no help whatsoever. This was my second order after giving them the benefit of the doubt from their first mess up! Also something to note when I ordered it said guaranteed delivery for a certain date which was 4 days before I needed it, I hadn’t left it until last minute. Terrible experience, will never buy again from them.

I've been using Typo for years and have always loved it, never had any issues.
Something has clearly changed recently because my most recent order (May 2024) arrived with 3 items missing. I contacted them to check if they'd sent them separately (sometimes that happens!) But no, they told me they'd all been sent.
I asked them to re-send the missing items - I was told one is out of stock so I will be refunded but the other two will be re-sent.
I didn't receive any confirmation emails or anything about the refund (which also isn't showing on my bank), so I contacted them by email with a screenshot of that original chat.
They replied saying the one item is out of stock - still no mention of the other 2 items. I'm so sick of having to chase them for something so simple - I just want what I ordered! Why is it that people in customer service have no customer service skills? It's actually unbelievable how bad they are!
I will never be ordering from Typo again after this.

It’s okay. Quirky products but so expensive. Their prices have increased which I know all businesses are but their points card doesn’t even give you added extras. Like members price only type of thing. Shops are nice and love the buffalo notebooks. But the price doesn’t match up with the items.

Lovely staff in Meadowhall store today.