Cotton On Group Reviews 124

1 star is too many
Have been waiting for a response from customer service for over 3 weeks

A fraudolent business in my opinion. I made my order to be delivered within 1-2 days, they promised; eight days have passed and the order was not even despatched. Emails received no reply and if you browse their website, you will discover there is absolutely no customer service provided at any point (only a chat bot). Never trust businesses without customer support.

I visited typo in the Merry Hill shopping centre to collect my order i had ordered online. The Lady serving on Wednesday evening (01/09/2021) was super friendly and helpful and just generally made me smile when I had left the shop.

I was contemplating buying a set of 72 marker pens that were in store for 30% off, had a look online and they were 40% off. Its frustrating that they can't match prices in store, it seems like such a waste of packaging to have to then order online. The 40% sale then ended abruptly so I ended up buying in the Typo store at Meadowhall, Sheffield. The store was busy but still easily accessible. The marker pen set that I bought has great colour selection and are really pigmented. However, the colour on the lid doesn't quite match up to the colour that comes out. I'm happy that I didn't pay full price for them (£60)!!!
I've been into Typo stores before where at the till I've been bombarded with "because you've spent £10 you can get half off any socks" or "Anything by the till is £5 with your purchase today" which I CANNOT stand... However, my in-store experience this time was perfect!

After a week of placing an order I spoke with them using Live Chat & was assured that order would be dispatched in next 24hrs. 2 1/2 days later contacted them again and was advised to contact DPD myself, there is no UK contact centre. I’ve ended up asks for a full refund but not confident that will happen.

Buy items online, delivered by hermes...Really!!!! Went on hermes to check and some randoms front door instead of mine. Contacted customer service who tell me it is my problem to chase hermes....I bought from you not hermes.
Far from impressed and far from happy.
This sh***y company have not heard the last of this, worst I have ever dealt with.
I threatened legal action and was refunded, should not have got to that stage what a useless company.

Awful customer service. Explained the item was faulty to the customer service agent on live chat. To then be rudely told that it isn’t faulty. I had to screenshot what the item should look like to what I’ve purchased, for the agent to then not apologise. I was then told they couldn’t do anything for me. Shocking

Oh my goodness the staff were like flies both times we went?! Every step I took all of the staff came rushing to tell me the specials and they won't get off my butt, like really they bugged be every step of the way and going on with me even if I said no I'm not interested in buying this or that goodness we can't shop in peace anymore at Typo, such a shame because we love Typo

Great deals, fast delivery and everything arrived securely packed. Love my items and would definitely order again in the future!

Terrible service !
Ordered some back to school stuff ! This has never turned up.
Took me ages to actually contact them and when I do they blame DPD - take no responsibility.

Generally like typo items, so was excited when a couple of water bottles were 40% off.
Unfortunately the price advertised is not the price that comes up on the checkout page. When I spoke to someone about it, all they could do was refund the extra payment after I placed the order?? So I have to pay twice as much for my items before I recieved them then email the order number and then customer services will refund me the over payment?????
NO!!!! Just sort out the payment screen so I am paying the amount advertised!!

Items were poorly packaged and some were damaged. Cannot get a refund as I don't have access to a printer. Will not shop here again

Typo has an amazing selection of products. For the first time, I placed an online order and was not disappointed. I placed it 9pm one night and two days later the whole order arrived. The products are of good quality and I have had countless in-store positive experiences. Would definitely recommend!

Very good service. They welcome me into the shop. At first I thought that they we suspicious of me into the shop. But they come to me to ask if i need any help which is a great as i need help before i can ask they come to me and ask. So far has been a lot of review that says Typo customer service is not great. But it is different for different day. Different people different experience

Placed an order online on the 3rd of dec 2020 and I am currently still waiting on the order being delivered.

I have contacted typo through live chat as this is the only way you can contact them to be told that it’s been shipped but they don’t know where it is!!

I have also contacted them three times now to make a complaint and to ask for someone to contact me directly and I am currently still waiting, going on 72 hours waiting on someone contacting me. I have now been told that I have to wait until Monday for further updates which means it will have been 5 days without anyone contacting me as requested!

DO NOT BUY from them as they really don’t care about the customer and tell you orders take 3-5 days to be delivered even after you tell them you have been waiting 8DAYS for it to be delivered. And as you can clearly see no one contacts you regarding anything.

They are so quick to accept your money but when I comes to delivering they couldn’t care less!

Avoid their Westfield Stratford store. They charged my card twice, I raised it with my bank which said I should speak to the merchant. I came back to the store two days after the transaction and explained the situation, they were most unhelpful; the assistant said that the manager wasn’t in and that she couldn’t do anything about it and that I need to ring up the customer services and raise with them. They’re ripping you off and then just passing the problem to someone else rather than trying to own it and resolve it. Shop elsewhere or pay with cash, I don’t trust them anymore

I returned an item OVER THREE MONTHS AGO and I still haven't received a refund! Their customer service is useless!

Amazing company that sells cheap products that are not bad quality! I've order 5 times off this site now and have no complaints at all. One order came to above £60 (room decor) and not a single slip up.
If anything the only complaint I have is that the notebook paper can be quite thin at times, so isn't suitable for ink-heavy markers ie staedler / crayola

My first order arrived quicker than expected, and in good condition.

I'd say the only downside is the barrage of emails I've had since asking me to individually review everything I ordered... which was OTT.

I ordered a large amount of stuff from this company and it all turned up on time, in perfect condition.