UBA Group Reviews 

The new Uba updated app is useless been trying to made a transfer since 48hrs now it’s not working and they keep telling me it’s network.

Service client presque inexistant. Combien d’e-mails doit-on vous envoyer avant que vous ne répondiez pour assistance ?

Bad customer support I regret open my account in uba this bank is trying to humalet me so the don't have good customer service I will close the account on them useless

UBA stole the entire money in two accounts that belong to me. When I queried the Bank, the staff said "those two accounts are dormant accounts."
Yes, I agree that the two accounts are dormant because I left Nigeria for the USA. I was told that I could retrieve the accounts I purchase BVN (Bank verification Number). I paid a reasonable amount of US Dollars to buy the so called BVN. Yet, they said, "We cannot trace the accounts and therefore, it is gone" Obviously, some insider in the Bank stole the money.
Trustpilot: Please give me the opportunity to upload the sample cheque (check) of the account, so that the truth remains undeniable. The Bank used to be good but in the past 10 years, it is run by crooks and criminals. What is a dormant account? All that the Bank needs to do, is to identify that it is my account and then pay me. I had a dormant account with Barclays Bank in London. When I requested that I be paid, it took Barclays Bank London only 35 minutes to identify me and they sent me my money.
UBA Group is a fraud and an archetype of the Nigerian business. Please do not do any business with UBA Group, Nigeria.

UBA is one of the worst banks in Nigeria. How could you send emails and no response, not even an auto-responder in place? Shame on you UBA. I made numerous complaints about how I have been fleeced by a group of people who asked me to send money for crude oil transactions that never materialise into anything. I am now demanding a chargeback because I never got a return on investment as promised. A proportion of the fund I was swindled of was paid to some of their customers who have now eloped. Do not bank with them.

Worse of the worst customer service ever. They treat their customers as if we are begging to bank with them. I met grannies and nursing mothers standing for hours in front of the branch in Limbe Cameroon. The staff are so unconcerned and would only attend to customers based on friendship and connections! Shame.

Unable to easily use your apps since 6 months. How to do

Worst customer experience. The Bank is wrongly applying AI and Bots to carry out tasks that require human attention. How can you reply emails with adverts denominated in Naira when the customer does not even reside in Nigeria or know about the Naira. The main reason Africa Industries are wack

Hello, goodnight. UBA united bank for Africa, send me an email: informing me that you have made a transfer / deposit in the amount of US$ 5,300,000.00 to my account bank Inter S.A. So far it is not available.

The Worst Customer Service Experience I have ever had. UBA Used to be Good but Now they can't be Compared to Other Top Banks. Even the low Tier Banks have good Customer Service. Trash

Imagine withdrawing cash using your WhatsApp and having it withing seconds, unlike using normal banks apps that takes long or service not available. That strategy is very very important and SMART.

worst bank in Africa they just debited me 10000naira say that my last transaction failed that why they debited it this year bunch of ass holes thieves

Extremely very poor customer service. Don't bother emailing them I have being ignored for 6 months. They can't fix a simple card issue

This bank is so useless. Since Friday to make transfer they couldn’t. They just keep ignoring my mails and and keep sending the same respond.This bank is so worst than I ever though very useless customer aervice. They are only good at delaying transaction just to use for their own purposes

I was genuinely assisted by Mr. Emeka in there branch at UNN at the time I had difficulties opening an account with them! Good employee, Good bank!

I am very upset with the service of Uba group.. on 30 September 2021, there was a fraudulent and unauthorized debit to my credit card From one NORDIC APPROVAL LTD for a web purchase which I did not perform, to my surprise the transaction was on 30 September but I got the debit alert on 1 October enabling the culprit to do away with my money.. after confirming the debit alert I called the bank Staff and was told to wait until 10 business days, this is what they told me at the initial stage: Please wait 10 business days while investigations are being done, as unsatisfactory as this could be I had to go to the nearest branch to make a complaint and request for a chargeback on arriving and filling out a form when it was my turn to be attended to, the Lady on desk told me that they actually received my complaints that I shouldn't have worried coming to the bank again, I said ok.. It took 10 business days and there was no response from the bank ... then I called a customer service after several delays they took the call, after complaining to one of the representatives he told me the same: wait another 10 business days we will investigate and put a chargeback ... this is the third time after 48 days and they told me the same thing to wait 10 business days, yet there is no positive result.. I use to trust UBA groups before but now I understand that UBA groups does not have in mind the best interests of its clients; otherwise, I wonder how someone would initiate a fraudulent transaction on (another person's) UBA customer's account without the bank sending the customer a one-time password for the person to confirm that the transaction is legitimate, even though it took More than 24 hours for the bank to send a debit alert to the customer.. This is totally an act of carelessness, negligence and insecurity on the part of UBA group towards its clients ... although the money in question is only a small amount of money but it actually means a lot to me, but sincerely speaking, I believe same thing can happen to a client with a large amount on their Bank account. I wonder if this happens, how would it handle the situation? Would you neglect the customers complaints and let the criminal go away with the money?