Placed an order for the carom board and the bag for my kids B'day, unfortunately their delivery partner first delivered package in the pathway of another house and they have acknowledged it by pu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service and Carrom Board and additional stuff bought. Read reviews intially on amazon, but when I received the Carrom Board, prestine, very high quality finish, worth 200 Pounds, very heavy... Toon meer
The Rounders set is of good quality and contains everything needed for quick set up and play. We used it as soon as it arrived as we were due to participate in a community game; having the set enabled... Toon meer
Awesome! I emailed customer service to help with extra items that we decided to purchase for the beautiful Carrom board that we bought in November. Shayne was really helpful and items were dispat... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Beautifully Crafted Games for Real Connection At Uber Games, we create premium indoor and outdoor games designed to bring people together. From giant garden games and croquet sets to beautifully made indoor classics, our collection is crafted to encourage connection, conversation and a little friendly competition. In a world that’s increasingly screen-led, we believe in the power of shared, real-life moments whether that’s a summer afternoon in the garden, a wedding celebration, or time spent with family and friends. Based in Surrey, we proudly supply our games across the UK and internationally, helping people create memorable moments wherever they are. Crafted to Be Enjoyed, Built to Last Quality and craftsmanship are at the heart of everything we do. Using carefully selected materials and considered design, our games are made to look beautiful, play brilliantly and stand the test of time season after season. Thoughtfully Made We are committed to continually improving how our products are made. Our team works closely with suppliers to ensure materials are responsibly sourced, with a growing focus on sustainability and ethical production. Made for Every Occasion From relaxed family time to large-scale events, Uber Games brings people together. Our games are a popular choice for weddings, garden parties and corporate events creating moments of interaction, laughter and shared experience across all ages. We’re proud to have worked with leading names including Harrods, National Trust and Hilton, alongside iconic venues, wedding partners and global brands including Kensington Roof Gardens, Exclusive Collection, The Wedding Shop, Prezola, The Wedding Present Company, Secret Cinema, Pimm's, Guinness, Diageo, Britvic and McDonald's, who trust us to enhance their guest experience through play.
Contactgegevens
1 Tannery House, Tannery Lane,, GU23 7EF, Send, Verenigd Koninkrijk
- 0208 123 6812
- sales@ubergames.co.uk
- ubergames.co.uk
3,7
Gemiddeld
145 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Only Bag no Carom board
Placed an order for the carom board and the bag for my kids B'day, unfortunately their delivery partner first delivered package in the pathway of another house and they have acknowledged it by putting the pic of it as the delivery evidence. When I checked the item it was only the bag and no carom board. This was an express delivery, I called their phone line it went unanswered. Sent them an email, no response.
They first charge for the express delivery and then send only the bag, what am I suppose to with it?
Really disappointed!!
9 oktober 2026
Review zonder uitnodiging
Antwoord van Ubergames.co.uk
Hi Nik,
Thank you for your message and we are so sorry for this poor experience which is far below the high standards we set ourselves. We will reach out to you on a separate thread to resolve this matter to your satisfaction.
Kind regards
Martin @ Uber Games
Crokinole Board
My Crokinole board was delivered at lightening speed and in excellent condition. I would highly recommend Ubergames.
7 september 2026
Poor quality croquet mallet that we purchased…
The croquet mallet that we purchased was of very poor quality. The undercut ends were not square to the main head. It was totally unbalanced. The
brass around the head was of such poor quality not finished correctly or attached correctly.
Hope you find this review helpful. So other people can receive a croquet that is useable.
10 augustus 2026
Brilliant service
Brilliant service, trusted in my mistake on
Returning and I re- ordered the correct parcel.
Everything was spot on with Ubergames
Thanks
7 augustus 2026
On time delivery
Bought carrom board online, the order came before the advertised delivery date. Safely packed and delivered.
29 juli 2026
Worst customer service with Ellen.
Worst customer service with Ellen.
Three years ago, I purchased a set of chess pieces from this company, but I couldn’t use them because the matching board was out of stock for a very long time. I just ordered the board as I noticed it was finally available.
Before using my chess set for the first time, I checked all the pieces and discovered that the white king is missing the small decorative top that the black king has. It’s a tiny removable part, and I simply asked if they could include the missing piece with my new order.
They refused because my original purchase was over three years ago.
The only reason the order is that old is because they didn’t have the board available for a long time, meaning I was never actually able to use the set. I wasn’t asking them to replace the entire piece, just to send the small missing top. Even if I had a pay a small fee for it.
I had planned to buy more items from their website, but their unwillingness to help over something so minor has completely changed my mind. Their customer service has been incredibly disappointing.
I’ll be returning the board for a refund and taking my business elsewhere.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Ubergames.co.uk
Hi Cindy,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you have been disappointed with your experience.
We apologise that your enquiry was not handled as well as it should have been. The member of staff you initially dealt with was a summer temporary employee supporting us during our busiest period, and we're sorry that we did not provide the level of service you rightly expected.
Since your review, we have been in contact with you by email, and I am currently working with our factory to see if we can source the missing decorative top for your king. We appreciate that this is a small part, and we are doing our best to find a solution for you.
We would also like to clarify that the matching chess board has been back in stock since November 2024. Nevertheless, we understand your frustration and appreciate you bringing your concerns to our attention.
Your feedback has been taken on board, and we will use it to improve how we handle similar enquiries in the future. We hope we can resolve this matter for you and restore your confidence in our service.
Outstanding customer service and superb quality croquet set
I recently ordered a croquet set from Uber Games during a period when they were undertaking a major warehouse relocation. While there was a slight delay in dispatch due to the move, the communication from Kate in customer service was absolutely top-tier from start to finish.
She kept me informed at every stage, was immensely helpful, and went above and beyond to ensure my order was sorted out. When the set arrived, the quality of the craftsmanship, mallets, and hoops completely exceeded expectations.
It is rare to find a company that handles logistics challenges with such transparency and genuine care for the customer. I couldn't be happier with the equipment or the service provided. Highly recommended!
23 juli 2026
Review zonder uitnodiging
The game is great but the packaging was…
The game is great but the packaging was not good. End of box ripped off and hole in cardboard to the top of the box. I checked it out with the courier and decided contents were not damaged.
The courier was extremely helpful.
14 juli 2026
Quick delivery but expensive
Quick delivery, nice game but smaller than I was expecting considering the price!
13 juli 2026
Antwoord van Ubergames.co.uk
Hi Annika,
Thank you for your feedback!
We're really pleased to hear that you were happy with the quick delivery and enjoyed the game.
We appreciate your comments about the size but we do provide clear measurements and dimensions on each product page so customers know exactly what to expect before ordering.
Thank you again for your review, and we hope you continue to enjoy the game!
No delivery, company does not communicate
Order placed a week ago (5th July). Shop app shows should have been delivered Wednesday (8th July) no updates given. No response to emails, telephone number not answered says leave a message but the vmail box is full. Impossible company to contact. Very disappointed.
5 juli 2026
Antwoord van Ubergames.co.uk
Hi Dawn,
Thank you for your feedback, and we're sorry for the frustration this situation has caused.
Unfortunately, one of the items in your order was out of stock, which resulted in a delay. We appreciate that we should have communicated this to you sooner, and we apologise for the lack of updates and the difficulty you experienced trying to contact us.
We're pleased that you've now spoken with Molly, who has been able to resolve the matter for you. We appreciate your patience and understanding, and we're sorry that your experience didn't meet the standard we aim to provide.
Kind Regards,
Kate
First delivery never came
First delivery never came, second delivery was days late, product was damaged on arrival
1 juli 2026
Antwoord van Ubergames.co.uk
Hi Justin
Thank you for your review.
We're sorry to hear about the issues with your delivery experience. Unfortunately, the first parcel appears to have been lost by the courier, and the replacement shipment was then delayed while in transit. We understand how frustrating this must have been and apologise for the inconvenience caused.
We were not aware that the board had arrived damaged, as we have not received any communication from you regarding this issue. We would have been very happy to look into it and arrange a suitable solution had we been contacted.
Please get in touch with our team so we can investigate the damage and help resolve this for you.
Thanks
Kate
Thank you for bringing your experience to our attention.
The Rounders set is of good quality and…
The Rounders set is of good quality and contains everything needed for quick set up and play. We used it as soon as it arrived as we were due to participate in a community game; having the set enabled us to infill the pieces missing from their set (such as the ball and disks for bowler and batter).
30 juni 2026
Online orders easy to place.
Order was easy to place on line and the parcel arrived the following day as per our order confirmation.
18 juni 2026
We absolutely love Ubergams
We absolutely love Ubergams! Original and high quality items. Often copied but not comparable in terms of style and longevity. Sweet ft delivery too.
18 juni 2026
Ordered large croquet mallet bag
Ordered large croquet mallet bag. Item was spot on - good quality! and much cheaper than others on the market. Realise a niche market but much appreciated
2 juni 2026
Antwoord van Ubergames.co.uk
Thanks for the feedback. We glad you had a great experience. Kind regards, Kate @ Uber Games
The website is amazing
The website is amazing, delivery is very quick, I would highly recommend Uber Games.
25 mei 2026
Antwoord van Ubergames.co.uk
Thanks for your kind words which we appreciate. This is a new, updated website and glad you like it! Kind regards, Martin @ Uber Games
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