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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fantastic website made ordering so quick and easy. My order was delivered the next day which was great and I also received 2 boxes of cereals free of charge which is much appreciated. The only downsid... Toon meer

Beoordeeld met 2 van de 5 sterren

Thought I’d try ordering from website after trying the product in Asda , need some better discount codes as Asda £1.78 per bottle and online works out £2.40 ?? Totally put me off won’t be ordering aga... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing products packed with protein. Vegetarian safe, no added sugar and they taste amazing. With different flavors to satisfy everyone's tastebuds. Really convenient and not lumps at all. I would... Toon meer

Beoordeeld met 5 van de 5 sterren

Ufit was recommended to me by my local bariatric hospital. I initially started buying in bulk from a local health shop. However after a little research i found i can order direct from ufit saving m... Toon meer

Bedrijfsgegevens

  1. Frisdrankwinkel

Geschreven door het bedrijf

Learn about the UK's leading and largest range of everyday health and wellness high protein drinks. Buy from our online store or nationwide from leading supermarkets and convenience stores.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 41% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 1 van de 5 sterren

Strawberry Milkshakes arrived Solid

The strawberry milkshakes arrived and they are solid and undrinkable!

25 februari 2025
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Antwoord van UFIT

Hello - thanks for your feedback! We're sorry to hear that! Please can we ask you to get in touch with out customer support team at customerservice@lackafoods.com so someone can look into this? Our apologies again

Beoordeeld met 1 van de 5 sterren

50g drinks where curdled.

50g drinks where curdled.

24 februari 2025
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Antwoord van UFIT

Hi there - we're very sorry to hear that. Please can you get in touch with our customer support team at customerservice@lackafoods.com and someone will be able to help resolve this for you? Thanks in advance!

Beoordeeld met 5 van de 5 sterren

Ufit protein drink

Absolutely amazing ordered and arrived the next day my goto protein shake on the go

23 februari 2025
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Antwoord van UFIT

We’re delighted you had a positive experience! Thank you for taking the time to share!

Beoordeeld met 5 van de 5 sterren

Excellent quick and good value for…

Excellent quick and good value for money.

Please don’t change 😂

22 februari 2025
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Antwoord van UFIT

Thanks for your kind words! We're very happy to hear that you have had a positive experience and thank you for sharing that with us.

Beoordeeld met 1 van de 5 sterren

Drink was clearly mouldy

Drink was clearly mouldy. Only realised when got home and sipped it. Weird white stuff inside and the bottom was black.

21 februari 2025
Review zonder uitnodiging
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Antwoord van UFIT

Hi there - we're sorry to hear there was an issue with your drink. Please could we ask you to get in touch with customer services at customerservice@lackafoods.com and someone will be able to help? thanks and apologies again.

Beoordeeld met 5 van de 5 sterren

Great price

Great price, fast secure delivery. Good product, convenient to use. Strawberry was the best flavour. Vanilla and chocolate not quite strong enough for my taste.

1 december 2024
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Antwoord van UFIT

Thanks for your kind words! We're very happy to hear that you have had a positive experience and thank you for sharing that with us.

Beoordeeld met 1 van de 5 sterren

Beware of the 50g strawberry shakes

Since the “new recipe” from the end of last year, every single shake I’ve had has at least 5 large lumps at the bottom (shaking doesn’t help), cannot drink without sieving.

15 februari 2025
Review zonder uitnodiging
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Antwoord van UFIT

Hi there - we're sorry to hear that! That certainly isn't the experience we want our customers to be having. Please could you kindly get in touch with us at info@lackafoods.com with the details from the product and we can try and look into this? Thanks and apologies again.

Beoordeeld met 5 van de 5 sterren

Great 50g protein shakes

I love their protein shakes, I regularly buy the 50g banana shakes. I only wish UFit was an Avios partner and allowed me to collect points for my purchases with them!

12 februari 2025
Review zonder uitnodiging
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Antwoord van UFIT

Thank you for the Positive review, much appreciated!

Beoordeeld met 1 van de 5 sterren

highly unprofessional customer service

only part of order delivered ordered 5 cases of shakes and only 2 cases delivered in the box evidence sent. Sarcastic response received from customer service as two parcels were on the delivery evidence (one from MyProtein) saying it was delivered and must have grown legs disgusting service first time ordering and will be the last

11 februari 2025
Review zonder uitnodiging
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Antwoord van UFIT

We’re really sorry to hear that your experience with our customer service didn’t meet your expectations. That’s absolutely not what we want, and we’d never intend for any response to come across as anything other than helpful and understanding. We truly appreciate all of our customers, and your frustration is completely valid—no one likes dealing with a missing parcel!

Just to clarify, as soon as you reached out, our team immediately arranged for a replacement to be sent your way, as we always want to resolve issues as quickly as possible. However, we regret that our response didn’t land in the way we intended, and we’re really sorry if it felt anything other than sincere.

If there’s anything more we can do to turn this around for you, please let us know. We’d love the opportunity to make things right.

Beoordeeld met 1 van de 5 sterren

I've really gone off these shakes

I've really gone off these shakes, I always buy about 10 at a time, ensuring I check their dates. Every single one of the ones I've had this time have lumps in them. It's disgusting. I'm shaking them vigorously, even shaking them again between drinking and the lumps are still there. Honestly the feel of a thick clump when swigging the drink has put me off buying them again. I won't use these again. I've never had a problem with any other brand only u fit. Gross. Waste of my money as they go straight in the bin.

11 februari 2025
Review zonder uitnodiging
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Antwoord van UFIT

Hi Victoria - we're sorry to hear about an issue with the shakes you purchased. Please can we ask you to get in touch with us at info@lackafoods.com as we would love to get this sorted for you. Thanks and apologies again.

Beoordeeld met 5 van de 5 sterren

I’ve been a loyal UFIT customer for a…

I’ve been a loyal UFIT customer for a while, and their shakes have been a key part of my nutrition. Recently, I encountered an issue with product consistency and a short best-before date on my order. I reached out to their customer service team, and I can honestly say it was one of the best support experiences I’ve had!

Jami-Lee responded quickly, professionally, and with a fantastic sense of humour—turning what could have been a frustrating situation into a genuinely pleasant interaction. Not only did they acknowledge the issue, but they also processed a full refund and sent me a fresh batch of shakes, ensuring everything was up to standard.

The new batch arrived promptly, and I’m happy to say it’s exactly as expected—smooth, delicious, and packed with protein. It’s clear that UFIT genuinely cares about its customers and takes feedback seriously.

I highly recommend both their products and their customer service! ⭐

— Will

10 februari 2025
Review zonder uitnodiging
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Antwoord van UFIT

Thanks so much for taking the time to leave us a positive review!

Beoordeeld met 3 van de 5 sterren

Outstanding Products - shame about the packaging

Outstanding products without comparison !
Unfortunately - an inadquate packaging issue again with both recent deliveries - on each occassion three trays of protein shakes packed in far too big and flimsy a cardboard box with some crumpled paper or buble wrap barely taking up the void - resulting in the boxes being delivered damaged and the trays shaken all over the shop - a miracle there was no damage to the products
The shipping box was easily big enough for 6+ trays of protein shakes with only 3 contained
Why, oh why, can't you pack and ship in more order-specific-sized and properly adequate packaging ?
I have regrettably had to stop ordering the protein puddings for exactly the same reasons

31 januari 2025
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Antwoord van UFIT

Hi there - thank you for your feedback. We have recently transitioned to a new fulfilment centre, so if you are experiencing an issue with packaging, we kindly ask if you're able to get in touch with us with a photo of the packaging so we can raise this with them? Standard shipping for shakes is usually 3 cases to one smaller box, so we are concerned to hear about this. Please feel free to get in touch with us at info@lackafoods.com so we can raise this with the fulfilment centre. Thanks again for your feedback and for bringing this to our attention.

Beoordeeld met 3 van de 5 sterren

Strange substances lurking in the bottle!

Not sure the new recipe for 50g protein drinks is as good as before, but what on earth are the large clumps of puddingy type substance in every bottle of salted caramel? These drinks are 50% liquid and 50% something else. Most odd.

7 februari 2025
Review zonder uitnodiging
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Antwoord van UFIT

Hi there - we're sorry to hear you've experienced an issue with a drink. Please can we ask you to get in touch with our customer service at info@lackafoods.com so someone can help? Thanks and apologies again

Beoordeeld met 1 van de 5 sterren

Poor customer service

Sent the wrong flavour so I emailed customer service. The reply was slow and they asked for a photo. I replied within 30 mins with what they asked for but I have been ignored since.

Still no news about a replacement, I would not recommend

29 januari 2025
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Antwoord van UFIT

Hi Nick,

We're sorry for the delay and any frustration this has caused. We’ve just sent you an email to resolve this issue, and we hope it sorts everything out. Please check your inbox and let us know if there's anything else we can do.

Thank you,

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