Uggdirect Reviews 132

I purchased for my partner for his birthday and he absolutely loves them and wears them almost every night. Only bad thing is the black fur on the inside has come off exposing the white

2nd pair of Ugg brand I have bought great fit comfy warm and they look great. Only boots I packed for Japan even in snowy conditions both boots kept my feet warm and dry

I love them
Thank you very much.
Great service and great delivery service

Exactly what I wanted ,these will keep me nice n warm and dry.

Lovely fashionable slipper, fast delivery.

Super Comfy boots. Shipping was fast and great communication. Would purchase from them again!

This is the fourth pair of moccasins that I have purchased from you. Each time the service has been excellent 👌 and the moccasins have been well made, and they are so comfortable.
If the rest of your collection is as good as my moccasins I say buy them.

Love my product. Fast delivery. Great service

Pretty disappointing experience. I needed to get another size but given i purchased it for a xmas present didn't get my exchange request within 30 days. It took Uggdirect 3 weeks and about 3 or more extra prompts to get a response from the service team. Then their response was a no even though the product was untouched (no willingness to flex policy at all).

Attractive and comfortable ... still very new, so hoping the 'crease' that has appeared on the top of one shoe will disappear with use - looks a bit odd. Seems to be related to the elastic side piece.

Great quality and quick delivery

There are bargains to be hard, but you should only order provided you are absolutely certain of not needing to return or exchange. Returns can be costly. Be very careful of requesting an exchange because the exchange policy is very misleading. Actually there is no mechanism to exchange if you live in the UK . Do not request an exchange, because you will be issued with a gift card which may take some considerable time to arrive. This means you then need to re-order and pay for further shipping costs and there is a risk that your original item may no longer be in stock while you are waiting for the gift card to arrive. Better just cut your losses and request a refund. I have been waiting for over a week now for a gift card to materialise or a refund to be processed. Suggyz customer services (Uggdirecton} do not reply to my emails and I am fearful that I will need to initiate a dispute resolution with PayPal in an attempt to recover my money

ordered size 4/37 UK Ugg slippers & they are huge! According to their own size guide they are actually size 7 UK measuring 10 inches length of insole. I sent photos comparing what they sent with genuine UGGs in size 4 to show the difference.
As they’re not as described I don’t see why I should pay postage to Australia to return them.
Now they’re not replying to emails.
I would say avoid this company as you have no chance of any help once they have your money.
PS. I have reported this transaction to my bank as fraud & received a full refund.

Well, this is the first time I am writing a bad review on TrustPilot. Normally, I'm coming on here to write outstanding reviews.

AVOID AVOID AVOID.

Measured my foot and ordered my size. It was waaaay too big. Emailed them to say I would like to return for an exchange, however I didn't feel I should be paying return postage charges since THEIR sizing was wrong.

I, too, messaged someone called John. I wanted to make sure they would agree to reimburse return postage and admin charges before I sent my parcel. And I couldn't send it until I put in a return request, which I didn't want to do without confirmation about the postage situation either.

At first, John replied, asking me to send various photos and pictures of the measurement of my foot. After a lot of back and forth and me sending various emails chasing up (since I was starting to be ignored) I eventually complained to PayPal. Unfortunately, they would not sort it because, by this time, too much time had passed. I'm convinced John sent me on a wild goose chase to keep me waiting around, so eventually it would be too late to be able to rectify through PayPal.

I was left with a pair of Uggs I couldn't use, and I couldn't even gift them because (as a UK size 7) I don't have any friends or family members with the same size feet as me.

I really detest people being unprofessional and unhelpful, and people who ignore messages or run away from responsibility, ESPECIALLY since I am the type of person to go out of my way for others and always give people the decency of a reply or an acknowledgement.

I was beyond annoyed! What a waste of money and time!

I purchased a pair of shoes from a store called "ugg direct" via the Shop app. This merchant intentionally adopts a visual identity, color scheme, and trademarks almost identical to the well-known global brand "UGG" to confuse international consumers. Furthermore, despite the item not having been shipped yet, they claimed a refund was impossible due to "internal procedures" and then proceeded to force the shipment.

Very happy with my cosy snow boots, looking forward to trying them out in Antarctica.

Amazing quality, fast delivery

Product was what I expected and it arrived promptly..

Very happy with the boots and very quick delivery. Highly recommend