Uk Mammotion Reviews 90

I bought a robot lawnmower from Mamotion around six months ago, and overall I’ve been extremely impressed with both the product and the company’s customer service.

After six months, the mower developed a fault. As soon as I reported it, the response was incredibly fast and professional. I returned the original machine, and they sent out a replacement almost immediately. That level of service really stood out to me.

To me, this shows a company that is genuinely willing to stand behind its product. If faults were common across all their machines, this kind of quick replacement service would simply be uneconomic and unworkable. My experience suggests they have confidence in what they sell, and when an issue does arise, they deal with it with real integrity, speed, and without unnecessary hassle.

When the machine is working, it works tremendously well. Compared to previous robot lawnmowers I’ve owned, this feels like a major step forward in both performance and usability.

For me, great service is often the real test of a company, and Mamotion passed that test brilliantly. I’m very appreciative of the support I received and would happily recommend them.

I've owned a Luba 2 5000 for 3 years now and am very happy with it. It is *not* a conventional mower and one does need to read the book of words, watch the many videos on the 'net to ensure you get the best out of it.

Once set up, it is brilliant - saves *so* much time and effort. I'd say it's the best garden tool purchase I've very made.

Why only 4 stars? Well, customer support is not the best unfortunately. This is a complex & costly product and it would be nice to get 'next day' support, especially whilst under warranty. They are getting better and hopefully my rating will go up to 5*!

Hardware is great and looks goood. App/software is its failing. Apparently, according to GROK, the UI issues are well known by the company but they are failing to resolve. Shame really

Purchased a YUKA mini 600 to do a relatively small bit of lawn (250 sqm) in the front of my house. Fairly easy to set up (allow a couple of hours) and I decided to manually set up the map / boundaries - the auto mapping works okay but the manual mapping gets closer to the edges. Mower worked very well for a month or so and then I started getting multiple error messages (‘machine paused’ ‘robot suspended’ ‘front wheels lifted’). This got worse and worse until it errored about every 10-15 minutes!
Hugely frustrated I contacted the Mammotion helpline and tbf they were extremely helpful. They suggested that the front wheels and axles needed a minor service (WD40 spray and clean with the brush). Far from convinced I nonetheless performed the service (15 minutes) and to my delight the mower has been flawless ever since!
So the upshot is that the mower is excellent and much cheaper than most alternatives (I also have a much larger Husqvarna, which does the main part of my 5 acre garden, but can’t reach this front bit). Build quality is extremely good but obviously those front wheels need a monthly clean and WD40 spray - which is now diarised!

Mommotion are really helpful and after sales service is amazing - even available on a Sunday. The response is instantaneous, I am not just saying this, in this day and age they deserve 5 stars.

Dealing with the customer service of Mammotion makes you ponder one question. If they can do it, why can’t everyone else? Every communication and every action felt like somebody was dealing with me on a personal level. Like they really wanted me to be happy. Well, if that was the goal, they achieved it in bucketloads.

I guess I should mention the Luba which I’m blown away by. It works as well as it looks: fabulously!

I purchased a yukka mini 2 800 which was suppossed to have edgecutting adjustment to allow it to cut over pation edges and closer to walls and fences. When I received my machine I could not find this functionality. Mammotion have admitted they have removed it.
I am now going to reject the machine.

Useless machine.

My wife bought a robotic mower (Yuka mini) a few weeks ago in the hope that it would save us time. After hours of installation trying both automatic and manual maps and using all sorts of different connections, we have given up and it is sitting there like the worthless pile of junk that it is. It has never once completed a mowing cycle and always either stops mid cycle, goes off the lawn, and is completely unable to return to it's charging station.

Avoid like the plague.

At first the customer service people weren’t as knowledgable as the advisor
I finally got. He identified the part that I needed to replace on my Mammotion Luba 2 AWD 5000 x. He also clarified that I could replace this part myself without sending off for repair and without impacting the warranty. I was surprised with how easy it was once Vance V became involved.

I contacted the customer support and was helped immediately by Chamude who solved my problem. I have always been very pleased with the support including having a motor on my Luba replaced under warranty.

The product is great, customer service even better.

I've had my Luba 2 AWD for 4 months, it's been flawless, works so well. Just leave it do do it's thing and my lawns look like Wimbledon.

I am really impressed with the Customer Service. I had a slight issue when I ordered my Luba 3 AWD and they responded very quickly to resolve my issue. My mower arrived much quicker than I expected and it works great. I could not be happier.

Excellent experience and customer service. Bought mower after seeing rave reviews on YouTube and am very happy

Good comms via chat, rapid resolution of the issue. Replacement part arrived much sooner than estimated. Very happy with the service.

Just awful, Luba 2 AWD mower worked briefly, then starting having problems. Mammotion have spent 3 months+ sending me repetitive requests to try things. The problem is you deal with a different person every time, and end up doing the same thing again and again, with no resolution offerwed. Avoid like the plague.

Only knocked a point off due to the chat bot as they are in my experience useless! However the same can't be said about the actual staff who are very efficient and timely. Always good to know there are good people in support would certainly help me to decide to use mammotion again should I need to purchase another mower.

They have been extremely helpful allowing me to change from a Yuka mower which I had paid for, to a Luba mower as I had decided that the Yuka mower would not cope with the slopes on my lawns.

Fantastic Customer Service, very helpful courteous staff - Thank you

The issue with my mower was handled speedily and efficiently with regular communication updates.( As suggested keeping the packaging and box proved to be really useful)

Great product backed up by excellent customer service.