Remington UK Reviews 

My hot brush suddenly stopped working and after supplying video evidence, Remington are going to send me a new one. No hassle, impressed with the quick service.

Excellent service.

After returning two faulty hair straighteners to the store, (I had even swapped to a different model, as the first was so badly designed it also pinched your palm as well as only getting lukewarm), when the third set was also faulty with the plates only meeting at one end and a gap at the other, I decided to contact Remington direct, having had my original Remington straighteners for several fault-free years. While perfectly polite in their response, it was obvious they couldn't really care less and just told me to return it to the store again, as still under warranty. They completely missed the point that there must be something wrong with their quality control if a customer can buy 3 faulty items in succession. Needless to say I have now bought a different brand, which are so much better but cost less!

Ive received exceptional customer service from Remington. I contacted them as my husband was having difficulty finding replacement shaver foils and cutter for a new shaver. He always buys Remington and likes to buy a replacement foil at the same time as a new shaver in case of difficulty finding them later. Although id checked i was advised by Elena that the item we required was not available on their website but was available to order. I asked for a picture of the item to compare with the foil headon the new shaver to satisfy myself it was the right one. This was no trouble. I was then contacted by Eduard B who took the payment and placed the order for me. Both Elena and Eduard B were very polite, helpful and professional. Thank you both for your great customer service. We are delighted customers.

The customer”s specialist George has been very helpful throughout the process.
Remington is the best we have different types such as hair dryer, straighte, for curly hairs, shavers. I always use this prodicts as they are reliable.
Thank you

Overall the product purchased is of high quality. When there was a fault causing the product, I reached out to Remington support. The customer service was responsive, polite and sent a replacement quickly when they had the details they needed. I would recommend Remington to future customers.

Very good response from the customer team and it was quick response within 5 mints.

I received a very speedy response from Remington UK who kindly decided to send me a replacement hairdryer for one I've had for a good while now.

I didn't expect such a favourable and speedy response.

Their hairdryers are the only ones I ever use.

What a great company.

Straightners advertised as heating up within 15 seconds. Timed this to be 1 minute 18 seconds. No response from Remington to a product enquiry but changed this to a complaint and had a response very quickly. Easy to supply the required video of complaint. Investigations completed their end promptly and advised to take issue up with retailer.

Had an unexpected problem with a shaver, Remington customer service were helpful, easy to deal with and solved the problem first time. Thank you Feliks.

Remington UK responded to my enquiry about a warranty issue in a prompt and polite way and resolved the issue within one day, providing a replacement item for a four year old product that had failed within three days. They kept me informed all the way through the process with concise instructions and gave excellent customer service.

Very helpful and Alina stayed on the phone while I sent all the details she needed by email.

Contacted customer support with regards to a fault on my straighteners. Not only was the phone answered super quick, Paul communicated the process efficiently and with expertise. Within 10 minutes the matter was resolved , customer service 10/10.

Customer service were very helpful when I had an issue with my straightener within the extended warranty. Prompt and friendly responses and received a replacement promptly, thank you ⭐

Excellent service.

If I could rate this company as 10 I would. They have been extremely helpful with my query and have replaced my item with a new replacement. They answered e mails promptly and resolved everything within 24hrs. Brilliant Remington 👍

My communication with Remington was easy and positive.
The telephone interaction was helpful and clear. I was clearly understood and all instructions were clear.
I received several helpful emails and my problem was speedily and quickly resolved.

I contacted the Russell Hobbs support team via an online form when my Russell Hobbs Rice Cooker, model #19750 stopped working. The rice cooker was only 14 months old and used less than 10 times. This is a fairly common fault with these rice cookers. However, the support team responded the next day and shipped a replacement rice cooker which arrived 2 days later. Great service, hopefully the replacement is more reliable.

Well, I was expecting some help from Remington, however, they have gone above and beyond my expectations. I had purchased a hair straightener about 4 years ago and used it once from Amazon. I got it out and tried to use it, but it had died. I tried changing the fuse, and it didn't work. Last resort, I contacted Remington. They solved my problem and went above and beyond my expectations. I thought they might repair it. The communications were fast and their decision was prompt. They asked me to show them a video of the hair straighteners. They can see it was virtually new and not used. I will continue to buy products from them again as I believe if they are loyal to their customers, I will be loyal to them. It works both ways. Thank you!

The whole experience with Remington team was satisfying in today's world -credit to all of them that I interfaced with & to be accommodating to my needs within their understandably secure procedures - I'm impressed & got my critical shaver part quickly & cost effectively! Thank you Remington Team & Finance/payments team.