Remington UK Reviews 

Dreadful. Ordered replacement foil, was sent the wrong one. After some hurdles they said they would send out correct one within 3-5 working days - not yet arrived after that time. They take your money but nothing gets done

Everything went smoothly with Remington’s customer service. We found a solution to my issue, and it was completely fair. I’m very happy and will continue recommending Remington products. I’m a big fan . the products are great, and the customer service is truly top notch.

Achat d’un diffuseur. Au bout d’un an d’utilisation il a complètement fondu alors que je n’ai jamais utilisé l’air chaud. J’ai dû forcer pour obtenir sa prise en charge par le service client car ils voulaient me faire croire qu’il n’était plus sous garantie alors que si. Finalement, on m’a proposé un article de rechange que j’ai accepté. Par contre comme le prévoit le règlement européen j’aurai du avoir une nouvelle garantie pour ce nouveau produit. Cela m’a été refusé, malgré les articles de loi envoyés car, je cite, « sinon vous allez nous faire le coup à chaque fois et vous en aurez toujours un gratuit ! ». Notez donc que ce qui leur importe c’est l’argent, pour le reste, le client n’est qu’un voleur ! Si je l’étais, mon article n’aurait pas été pris en charge mais bon… On sait qui sont les voleurs. Mentalité à fuir !

Support from Ana was great, despite some issues uploading video. Replacement provided quickly after issue could not be resolved.

Would highly recommend

Remington warranty reliable and worked as i tended. After few time was concluded and satisfied with the resolutikn from the brand

Communication was a little slow to start with but once I was directed to the right person Andrei P my problem was sorted ASAP. Thank you Andrei P of Remington for a speedy outcome and great customer service 😊

Die Kommunikation zum Garantiefall war sehr zuvorkommend. Eine Ersatzlieferung wurde schnell auf den Weg gebracht.

Great after care service. Easy to contact, helpful staff and a very swift resolution. I couldn't ask for anything more. Thank you so much.

Very good support and products. Thank you to the Remington Team

Ich hatte bei einem Remington Fön nach 2,5 Jahren einen Schaden am Gehäuse. Nach schriftlichen Kontakt mit dem Remington Support wurde mir ein neuer Fön kurzfristig zugesendet.
Die gesamte Abwicklung erfolgte zügig und sehr kundenfreundlich.

quick and friendly

Great Service Experience! Very supportive and solution turned out all in my favor. Something I don't see in other companies these days - thus this review.

Der Remington Haartrimmer hat nach ca. 2 Jahren plötzlich nicht mehr funktioniert. Da fiel uns auf der Verpackung die 3-jährige Garantie auf und haben uns mit dem Kundendienst in Verbindung gesetzt. Wir hatten Kontakt mit mehreren Mitarbeitern per E-Mail und vorab telefonisch. Nachdem wir die Rechnung und das Problem mit Fotos eingereicht hatten, ging alles sehr schnell. Innerhalb 1 Woche haben wir ein komplett neues Teil geschickt bekommen. Hochachtung für diesen tollen Service.

Finally after 12 days I have got my shaver it's great would certainly buy again thanks to the customer service who got my order delivered to me

Excellent service and easy transaction to purchase parts to keep my shaver going for a while longer. So glad this company does parts in a world where so much is not repairable and disposable.

Really helpful support - took time, very thorough, and sent out replacement head. Hope that does the trick

Edit
Sadly - I was told in writing I would have the ‘head’ in 3-5 working days.
I’m now on day 8 and still nothing

The Remington team were quicker to resolve the problem and send me another product than I was to simply reply to their email. I have been a customer of the brand for over 20 years, and the attentive service and speed reinforced my loyalty to the brand, because in all the years I have used Remington products, this is the first time I have had to request warranty assistance and it was promptly resolved. Thank you very much, Ana, and the entire Remington team.

My Remington hairdryer stopped working on a high speed and after contacting the retailer was given the option to get into contact with Remington as it was half way through it's 3 year warranty.
After an initial phone call I received helpful emails on what to do next from Remington. In conclusion, after detailing the problem and sending photos of invoices and the hairdryer, I have just received a new one from them. I am very pleased with their customer service and happy with the results.

They don’t do anything to resolve queries totally useless

I had problems with the supplier regarding the warranty. Remington stepped in and replaced the faulty item. I have bought their products for years and had very few problems but they always deal with things admirably.