UKDP - The UK Drainage Professionals Reviews 

We are in the middle of a full home renovation and have had literally hundreds of tradesmen and workmen at the house and none of them have been as lovely to have around as these guys. An absolute pleasure to have working here, always friendly and polite, answered any questions, gave as much time as was needed and went above and beyond to help with my endless questions and asks! Thank you so much.

Rob’s knowledge and expertise has been instrumental to our claim and has really helped alleviate any concerns we had - he is professional, communicative and clear every step of the way. Our sincere thanks to him and UK DP.

When our septic tank collapsed I was at a loss as to what we needed to do to ensure compliance with the current regulations. I found UKDP’s website and called to arrange a site survey. They carried out a thorough inspection and advised that we could make a claim through our home insurance. Rob was incredibly helpful and handled the claim on our behalf to a successful conclusion. The work was carried out swiftly and the guys on site were polite and respectful throughout. We did have a minor problem with the system a few months later but an engineer was on site to fix it within days.

Really respectful staff, very efficient and caused as little damage as possible. They left the site in excellent state and we could not be more grateful.

A very professional company. Always return calls and get the job done. Would highly recommend to any customer.

UKDP were appointed by the loss adjuster managing my insurance claim. Their engineer Paul was very friendly, professional and located the broken section of drain causing the blockage within 1 hour on site. Paul completed the necessary repairs to broken section and his reinstatement of repair area was spot on ! You would had never known he was there. Great service all round.

We were at a loss with our insurers regarding our septic tank so we contacted UKDP who we found on the internet. Immediately Rob Brindley, Senior Claims Manager, put the wheels in motion and Phill, Field Operations Manager was on site very quickly to carry out a CCTV inspection and site survey, explaining his findings and what was the best way forward. From then on Rob handled everything on our behalf, liaising with our insurers direct. With his knowledge and professionalism we knew we were in good hands. During this time he kept us in the loop at all times with regard to progress and was ultimately successful in getting approval of the claim, much to our relief. Very shortly after Gareth (Lewis Drainage Ltd) and Nick (UKDP) visited us to carry out a pre-works assessment and a couple of weeks later Gareth and his team arrived to start installation of the new system. They worked tirelessly having to negotiate a very small garden and sometimes in the rain. 4 days later we had a new sewage treatment plant. Gareth and his team of three were a really nice group of people and their work ethic was second to none and everything was left clean and tidy as if they had not been there - you would not have wanted a nicer team digging up your precious garden. We cannot speak more highly of Rob without him we honestly do not know where we would be now. To all those involved we cannot thank them enough.

We would like to thank all the team at UKDP Solutions for their exceptional service provided at a time when we were at a loss to know where to start. Thank you Rob for providing the guidance and doing all the work to ensure a successful insurance claim was made, for being at the end of the phone whenever we needed to speak to you and for co-ordinating all the applications required for our new system. Thanks to Callum and the team on site who undertook the practical work of installation. Everyone worked so hard to get the job completed and left our property looking as it had before they arrived and finished the job a day earlier than expected. Cannot recommend this company highly enough, we don’t know what we would have done without you.

Highly recommend UKDP. Rob was instrumental in resolving a complex insurance claim on my behalf. He took on all the liaison with the insurer, greatly reducing the administration I had to carry out (and reducing my stress levels in the process!). His advice was accurate and he kept me fully appraised of progress each week. Really great service.

I absolutely recommend this Company.
Great communication, helpful and polite staff, I was kept well informed of what was going on and when, and the septic tank installation was perfect with very little mess or disruption.
Thank you UKDP.

Thank you for carrying out such a wonderful job.
We were kept informed through out, our installers were brilliant, work carried out efficiently, no inconvenience, and site completely cleared on completion.

Job well done! Very happy with the works completed by UKDP, had a new STP fitted. I had lots of questions before works started and they made sure I understood everything and was totally happy before going ahead. Work was completed in a timely manner, slight issue with electrics but this was quickly resolved. Customer service was excellent and I can highly recommend them.

Rob and the team were excellent throughout the process of both submitting the original claim for our septic tank replacement and subsequently organising the team who did the work. Rob always kept us in the picture and was also direct/straight re potential outcomes etc. Would definitely recommend as this is a field that requires specialist expertise to reach the right outcome.

As a novice to insurance claim processes and private water treatment I needed support. I found that in the form of UKDP Solutions who guided me through the whole lengthy process. Rob advised and coordinated the whole process to a successful conclusion offering clear communications and answering questions clearly and promptly.
In short I can say great job done - thank you

First and foremost YES I would recommened this company.
Secondly, Rob was brilliant, our insurance claim has taken 20 months to resolve during this time Rob has kept us up to date throughout. He displayed determination and patience to achieve a positve outcome. Thanks again.

Rob and his collegues kept me informed at every stage in the process and efficiently coordinated with everyone involved. Friendly and professional service. Happy to recommend.

Rob has been excellent throughout this process and Ward Environmental carried out the work to an excellent standard and very efficiently.
Thankyou

UKDP had been monitoring our problems with root ingress and after appropriate interventions decided that the tank/treatment plant would need replacing. They offered to manage the insurance claim which they did very successfully. I had very little to do. The work was carried out efficiently and with good communication with me, in poor weather conditions. The team were friendly and careful and the result is a system that will 'see me out'! Can't thank them enough: they are real specialists!!

Not impressed, paid a lot of money (£400) for a septic tank inspection, which didn't spot that the pipe from the main chamber to the soak-away was blocked! Thought that would be fairly standard in any inspection.