I've been with UltraMobile for several years now, ever since all the big carriers decided they were selling data, not a phone service. I pay for 6 months to lower the cost even more. I also got my d... Toon meer
Bedrijf heeft geantwoord
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When I signed up I also signed up for auto pay using my debit card. For the week before my first payment was due I received multiple emails reminding me to make my payment on time or my account would... Toon meer
Bedrijf heeft geantwoord
Been using Ultra for over a decade now. I've been able to keep the same legacy plan for all my family members. Their wireless services has improved quite a bit over the last few years & I can get serv... Toon meer
Bedrijf heeft geantwoord
The service is fine, we've not had many issues with that. However, my problem is that I have 'automatic payment" on and I ended up with suspended service from non-payment. I was very upset and was wit... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ultra Mobile is the easy, affordable way to enjoy unlimited talk and text to loved ones around the world! With both Single-Month and Multi-Month plans, we offer the convenience and flexibility consumers are looking for plus free calling to 90+ international destinations all starting at just $15 a month. And being on T-Mobile’s 5G network ensures that our customers have the Ultra-reliable coverage they need to stay connected. Ultra provides best-in-class wireless, with flexible plan durations and the best value in the market. If customers should need help, our multi-lingual quality care team ensures the customer has the best experience possible. Ultra keeps you connected to the people who matter most, no matter how far away they may be.
Contactgegevens
Verenigde Staten
- 1-888-777-0446
- ultramobile.com
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4,1
Goed
3K reviews
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Verification Department is insane
Stay away. They have something called the verification department that acts way over the top causing upset and inconvenience. I was refused the activation of a pre-paid phone over a verification, really? The representative was rude, confusing (both to my husband and I) and refused to help or clarify the situation. I offered proof of purchase, also I was the person of the information needed to be verified?, she still refused, keep repeating same thing like I was committing identity theft with a pre-paid service, I asked name to report her she refused. She was not nice and I even lost my cool. I don't recommend this company to anyone, why a verification department acting like a government agency for a pre-paid phone? My proof of purchase and me on the phone should have been enough, how do I get our money back?
20 april 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
horrible wifi
18 april 2026
Antwoord van Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the internet.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Antwoord van Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
I have never had any problems with my…
I have never had any problems with my phone or service with ultra
13 april 2026
Antwoord van Ultra Mobile
We appreciate you taking the time to share your thoughts. We're glad you found our service, price, and customer service satisfactory!
Automatic Paymant was not automatic
The service is fine, we've not had many issues with that. However, my problem is that I have 'automatic payment" on and I ended up with suspended service from non-payment. I was very upset and was without service. That needs to be addressed.
8 april 2026
Antwoord van Ultra Mobile
This is great to hear! We are glad you are enjoying our services.
The internet sometimes very slow when I…
The internet sometimes very slow when I am out of my home.
27 maart 2026
Antwoord van Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the internet.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Incredibly aggressive and annoying…
Incredibly aggressive and annoying advertising.
5 april 2026
Review zonder uitnodiging
Antwoord van Ultra Mobile
Hello, thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service. This is not the experience we want you to have when using our service. Since we are unable to provide support through this channel, please let us take a look at it and better assist you by contacting us via Facebook/Twitter/Reddit or any of our customer support channels 'Live chat or by calling our customer support number 888-777-0446,'' we work 7 days a week from 6 am to 6 pm pst. Have a nice day.
Connection speed is very slow
Connection speed is very slow, in comparison with the connection speed in couple months ago
27 maart 2026
Antwoord van Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Antwoord van Ultra Mobile
We're happy to hear that you had a great experience with our service! Thank you for your positive feedback; we appreciate it.
i really like the service and price. Itta is the best Deal in town for the price.
i really like the service and price.
21 maart 2026
Antwoord van Ultra Mobile
We're so glad you appreciate the service and the price. Thank you for taking the time to leave us such positive feedback!
Antwoord van Ultra Mobile
That's what we like to hear! We are glad you are enjoying our services.
I can’t get ahold of customer support…
I can’t get ahold of customer support when my phone is off. I can’t pay my bill without service, customer support is next to impossible to get. Service is sub par. Pretty sure I can get a cheaper line through a competitor by now too
27 maart 2026
Antwoord van Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Ultra Mobile can change your plan and charge significantly more than you agreed to
I had a 12-month 500 MB plan with Ultra Mobile for $120/year with automatic renewal set for January 25, 2026. Without my authorization, Ultra Mobile upgraded my plan to a higher tier at $46.63/month and charged me for several months.
I only discovered this when reviewing my quarterly bank statements. When I contacted customer service (as ultra will recommend below in their generic response), they agreed to restore my original plan but refused to issue a full refund, claiming it was my responsibility to monitor account changes.
Be aware: Ultra Mobile can change your plan and charge significantly more than you agreed to — without your explicit consent. Review your statements regularly if you are a customer.
27 maart 2026
Review zonder uitnodiging
Antwoord van Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with your plan.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
this is a case of you get what you pay…
this is a case of you get what you pay for. I thought I got a deal when I prepaid for a year. But they throttle your bandwidth. My hotspot is 270 KBPS. basically slow enough that instagram wont load. That sucks. so you get a one star. wish I could upload a screen capture to prove it.
25 maart 2026
Review zonder uitnodiging
Antwoord van Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
A bad payment processing system
When I signed up I also signed up for auto pay using my debit card. For the week before my first payment was due I received multiple emails reminding me to make my payment on time or my account would be cancelled. The due date arrived and the payment was withdrawn but not posted until the next day or perhaps after business hours. That resulted in a very stern email. Obviously your system has some major deficiencies. It left a bad taste in my mouth and raised my hackles
19 februari 2026
Antwoord van Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with your payment.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
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