I ordered a bottle/can opener and 2 additions were added to my order without authorization. I was never able to talk to a company representative by way of customer support or email. After much time th... Toon meer
Bedrijf heeft geantwoord
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Ordered 2 plasma lighters and rec'd them quickly, the product is butane not plasma. Couldn't get the co. on the phone but did get a chat with Pearl Chatbot. I was asked to fill out a return type fo... Toon meer
Bedrijf heeft geantwoord
What a scam of a company. My husband placed an order for a torch lighter after seeing a video about it that said it was usb-charge electric. After ordering, he found out it was going to sh... Toon meer
Bedrijf heeft geantwoord
The rating is for the customer service and NOT for the merchandise unfortunately. Was very dissatisfied with the item I purchased (drone) and sought a refund. Website was a dead end and calling was a... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Unbind from routine and reconnect with nature. We provide reliable, high-quality outdoor gear designed for safety and comfort—whether you’re tackling rugged trails or relaxing at camp, we’ve got you covered.
Contactgegevens
186 Wilson St, 1500 Metro Manila, Maytunas, San Juan, Filippijnen
- 18886988842
- cs@unbindgear.com
- unbindgear.com
1,9
Slecht
61 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Scamed Extremely dissatisfied advertised a…
Extremely dissatisfied advertised a plasma torch and sent me a butane torch...won't buy anything else ever
20 april 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Randy, we’re very sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the outcome we want for any of our customers.
We would like the opportunity to review your order and make this right. In some cases, listing variations or fulfillment errors can occur, and when they do, we work quickly to resolve them — whether that means a replacement, return, or refund. Your satisfaction is important to us, and we’re committed to ensuring the issue is properly addressed.
Please contact our support team directly at 1-888-698-8842 or respond with your order number and contact information so we can locate your purchase and assist you right away.
We take feedback like this seriously and are here to help resolve the matter as quickly as possible. Thank you for bringing it to our attention.
I ordered a bottle/can opener.
I ordered a bottle/can opener and 2 additions were added to my order without authorization. I was never able to talk to a company representative by way of customer support or email. After much time they agreed by way of my complaints to refund ONE of the phoney additions of 9.95, they still charged me for the other one. I am apparently stuck with a improper charge. At this stage I would like to cancel the whole order because I simply do not trust this company. After reading the complaints. the can opener will be of poor quality like their lighters and drones. I simply cannot reach anybody to seek a solution.
11 april 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Joseph, we’re very sorry to hear about your experience and appreciate you bringing this to our attention. Customer satisfaction and transparency are extremely important to us, and we take concerns like yours seriously.
We understand how frustrating it can be to see items added to an order without clear authorization, and we sincerely apologize for any confusion this may have caused. After reviewing your case, we can confirm that your requested refund has now been processed as requested. You will see this reflected back to your original payment method according to your bank’s processing times.
We also apologize for the difficulty you experienced when trying to reach our support team. We are actively working to improve our response times and communication channels to ensure customers can quickly connect with a representative and have their concerns resolved without delay. Your feedback helps us identify where we need to do better, and we are taking steps to prevent situations like this in the future.
If you have any additional questions or if there is anything further we can assist with, please don’t hesitate to reach out again — we’re here to help and want to make sure your issue is fully resolved. Thank you for giving us the opportunity to make this right.
We appreciate your patience and hope to restore your confidence in our service.
Still Butane
I bought 2 lighters that were being sold as not needing butane and when they arrived today they are butane lighters and expensive at that.
18 april 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Barbara,
Thank you for bringing this to our attention, and we’re sorry for the confusion and disappointment regarding the lighters you received. This is not the experience we want for our customers, and we take your concern seriously.
Our team has already responded to your email to gather a few additional details so we can review your order and determine the best resolution. We’re currently awaiting your reply and are ready to assist as soon as we hear back. Our goal is to make sure you are fully satisfied.
If it’s more convenient, you’re also welcome to contact us directly at 1-888-698-8842, and our support team will be happy to prioritize your case and work toward a quick resolution.
We appreciate your patience and the opportunity to make this right.
Ordered 2 plasma lighters and rec'd…
Ordered 2 plasma lighters and rec'd them quickly, the product is butane not plasma. Couldn't get the co. on the phone but did get a chat with Pearl Chatbot. I was asked to fill out a return type form, which I did, and in the end I was told to pay $5 (refundable) for the service buy in the fine print it indicated the $5 but at the same time a $65 charge payable today for a one month subscription which could be cancelled at any time but billed automatically. This whole thing is a
SCAM SCAM SCAM SCAM SCAM SCAM SCAM
17 april 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Judy,
We’re very sorry to hear about your experience and the frustration this has caused. This is certainly not the impression we want to leave, and we take concerns like yours very seriously.
We would like to clarify that we do not require customers to pay any fees or sign up for subscriptions in order to process a return or resolve an issue. It’s possible that you encountered a third-party service or misunderstanding during the process, and we want to make sure we investigate this right away.
To resolve this for you as quickly as possible, we have requested your order number and contact information so we can review the details and arrange the appropriate solution. You may also contact our support team directly at 1-888-698-8842, and we’ll prioritize your case.
Our goal is to ensure you are fully satisfied and that your concern is addressed promptly. We’re here to help and will do everything we can to make this right.
What a scam of a company
What a scam of a company. My husband placed an order for a torch lighter after seeing a video about it that said it was usb-charge electric. After ordering, he found out it was going to show up as a butane lighter (as other reviews have noted).
There was no way to cancel the order online. We called the phone number. The first time, an AI answered and just said it would text him a link about the order, and the link just showed the order but you couldn't do anything. Second and third calls auto-hung up. Fourth call finally got a phone message with the companies name and an actual person answered who helped him cancel it.
Turns out the buy this crap off of Aliexpress for cheap, and then make up some AI video about how good they are, with false info about it, and then send you the crap product after marking it WAY up.
When he finally spoke to a person, they offered him 50% off to keep the order (like others have mentioned) which would still net them a bunch of money. Um, no.
Also - the website says they're in Wyomin gbut they are actually in the Phillipines.
RUN AWAY!
16 april 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Charlotte-Ann,
We’re very sorry to hear about your experience, and we truly appreciate you bringing this to our attention. We understand how frustrating it can be when there’s confusion about a product description or difficulty reaching support, and we take those concerns seriously.
During the phone conversation with your husband, we were able to successfully cancel the order and issue a full refund, which has been processed back to the original payment method. We’re glad we were able to resolve the matter directly and ensure that no unwanted product was shipped.
We also want to clarify that when customers contact us after placing an order, our support team may offer optional discounts as a courtesy for those who still wish to keep their order — however, we fully respect when a customer prefers cancellation, and we honored that request immediately in this case.
Your feedback regarding the product description, ordering experience, and call routing is extremely valuable. We are actively reviewing these areas, including:
Improving clarity in product listings
Streamlining the cancellation process
Enhancing phone system reliability to reduce call interruptions
Our goal is always to provide transparent information and responsive support, and we regret that this interaction did not initially reflect that standard.
If there is anything further we can do, or if you do not see the refund within your bank’s processing timeframe, please reach out to us directly and we will prioritize it right away.
Thank you again for giving us the opportunity to resolve this.
Sincerely,
Customer Support Team
Unbindgear drone
Received the Unbindgear drone. What can I say. Total garbage!!! I'll start with the manual. Translated from Chinese, it is useless. No sentences make sense, that's it. Took a picture with the camera; I can take a better quality picture with a 20 year old Flip phone. Now to the drone...It wouldn't fly if you threw it from a plane. POS is the best I can say. Bought it for a kid, however it's so bad I could not get it to fly. My other drones laughed at the poor quality. Fully charged, the batteries would die after 4 min. That was it, with both batteries. A reputable company would not sell this garbage. Then, tried to initiate a return and gave up trying to get a person. You say it can be returned??? Maybe I should use it for skeet shooting instead. Customer service is non existent. So, basically I feel like I've been ripped off. 1 star is generous for this garbage.
2 april 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Jeff, we’re sorry to hear about your experience and sincerely regret the frustration this has caused. This is not the level of quality or service we strive to deliver, and we take feedback like yours very seriously.
We would appreciate the opportunity to make this right. The issues you mentioned—including the manual, camera quality, flight performance, battery life, and challenges initiating a return—are all important to us. We’d like to review your specific order so we can work toward a resolution as quickly as possible. We also want to address your difficulty reaching customer support, as we are committed to making assistance easily accessible for every customer.
Please reply to this review or contact our support team directly with your order number and the best way to reach you. You can also contact us by calling 1-888-698-8842 between 7AM–4PM PST on weekdays or send us an email at cs@unbindgear.com.
We stand behind our products and want to ensure you are either fully satisfied or that your issue is properly resolved. Your feedback helps us improve, and we are committed to working with you to correct this situation.
We look forward to your response so we can assist you right away.
I was robbed by unbindgear
First of all in your tell is more about your experience, you done in good business consciousness say . "What went wrong this time" that phrase right let's every single customer know that you view them with distain. So thank you for that. Oh and by the way that hunk of junk lighter you sold me was not what I ordered. I ordered the plasma one that you advertised doesnt use fuel because you plug it in , its electric. You lied and took my money full well knowing you where stealing from me. I read the reviews and how like the cheap com man you are you try to schmooze it over. I want my money back. And I'm giving the lighter to the Washington State attorney generals office. They do a lot with consumer fraud. I want my money back.
1 april 2026
Review zonder uitnodiging
Antwoord van Unbindgear
We sincerely apologize for the frustration this situation has caused, James. We take your concerns very seriously and want to make sure this is resolved properly. It sounds like there may have been a mix-up with your order, and we want to work with you directly to correct it.
Could you please provide your order number and the best way to contact you? Our team will review your purchase immediately and arrange a replacement or a full refund as appropriate. We are committed to ensuring that every customer is satisfied and that any issues are addressed promptly and fairly.
Thank you for giving us the opportunity to resolve this.
Not the same item as advertised,it's a…
Not the same item as advertised,it's a gas lighter not electric
26 maart 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Randy, thank you for sharing your feedback. We sincerely apologize for any confusion regarding the specifications of the item you received. We aim to ensure every customer receives exactly what they expect, and it sounds like there was a misunderstanding regarding the ignition type of your device.
We want to make this right for you immediately. We have sent a direct message to the email address associated with your order requesting your contact and order details so we can resolve this.
Please check your inbox (and your spam folder, just in case) and respond to our request with those details. Once we have that information, our management team will prioritize your case to ensure a satisfactory resolution.
We look forward to hearing from you and resolving this matter quickly.
Stay away
Stay away. When they add items to your order that you explicitly said no thanks to then you know it is a company not to be trusted as honest and legit…
21 maart 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Steven,
Thank you for your feedback, we take concerns like this very seriously. We sincerely apologize for any confusion or frustration you experienced with your order. That’s never the kind of experience we want for our customers.
After reviewing your case, we’re glad to see the matter has been resolved and that a confirmation email has been sent. That said, we want to be very clear: we do not intentionally add items to any order without a customer’s consent. If something like this appears to have happened, it’s something we investigate carefully to understand what went wrong and prevent it from happening again.
We appreciate you bringing this to our attention, and we’re always here to help if anything still feels unresolved. Your trust is important to us, and we’re committed to making things right.
I don't know how they did this but…
I don't know how they did this but OMG!! So, I placed an order #325747 on my husband's tablet using my email and number. Within 30mins I started getting notifications about multiple orders that used his email and number #325814, #325721 and #325961. I have been trying for hours thru their website to cancel all of these orders, to no avail. Here it is now 3:30am I stumbled into these reviews so even the one I attempted needs to be canceled. I won't NOTHING BUT MY 300$ from these scammers!! My account is now overdrawn, I know I won't sleep but I'm going to bed. I will have to try again tomorrow during business hours. Man, do I feel stupid!!!
16 maart 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Lisa, we’re very sorry to hear about the frustration and stress this situation caused you. We completely understand how concerning it can be to see multiple order notifications and charges appear unexpectedly.
After reviewing your account, the additional orders #325961, #325721, and #325814 have now been updated and refunds were also processed. Please feel free to call us directly at 1-888-698-8842 anytime before 3 PM PST, and we’ll make sure any remaining concerns are resolved as quickly as possible. Our goal is always to ensure every customer’s issue is properly addressed, and we appreciate the opportunity to help make this right.
Unbind gear out of Casper Wyoming fraud…
Unbind gear out of Casper Wyoming is an unmitigated complete disaster The website doesn't work there's little to no customer service when I made my order I ended up with eight other orders I did make charges and only two refunds all over my bank account which turned into an absolute disaster had to turn off my card because they kept trying to charge it over and over again Do not deal with this company you'll be sorry as I am Oh and by the way I never did get a plasma torch I did get a whole bunch of other bullshit that I didn't want and didn't order! I ordered one alleged plasma torch and ended up with everything but the torch and charges everywhere and no torch!
R Clark
Montana
12 maart 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Richard,
We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must have been. What you described is certainly not the experience we want any customer to have.
Based on our records and previous communication, the orders associated with your account have now been fully refunded as requested after the cancellation was processed. If you are still seeing any pending transactions with your bank, those are typically temporary authorization holds that should automatically fall off depending on your bank’s processing time.
We also want to clarify that our team takes reports like this very seriously. In rare cases, a website or checkout error can cause duplicate order attempts or failed authorization retries, which can appear as multiple charges. Our team has been reviewing this incident to ensure the checkout process functions properly and to prevent similar situations from happening again.
We sincerely apologize for the inconvenience this caused and for the frustration you experienced during the process. If there is anything further still showing on your statement that has not cleared or been refunded, please reach out to us directly and we will address it immediately.
Thank you for bringing this to our attention.
This is absolutely 💯 a rip-off and bait and switch
This is absolutely 💯 not worth the money and a rip-off. I purchased the Torch as it said it was a plasma Torch that was rechargeable,it is not! I have plenty of butane lighters as im in the electronics buisness. Also I was interested in trying just one "Plasma, electric torch" and for some reason I was sent 2 and charged for 2!! I will be sending these back. I gave it 2 stars because it did arrive quickly and as a butane torch its actually fairly nice,just not what was described or at all worth the cost!DO NOT BUY THIS ITEM AND BE CAUTIOUS OF ANY OF THERE ITEMS". Also be sure they do not send you 2 of the items and charge you double, wish I would have seen these reviews and there rating as I would NOT have used this company.
11 maart 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Jason,
Thank you for taking the time to share your feedback. We’re sorry to hear that the torch you received did not match your expectations, and we appreciate you letting us know about the issue with receiving two units.
We take concerns like this very seriously and want to make sure your experience is properly reviewed and resolved. Our team would like the opportunity to look into your order details so we can understand exactly what happened and help make this right for you.
Please contact our customer support team at 1-888-698-8842 and provide your order number or the email address used when placing the order. You can also reply directly to this message with those details if that’s easier. Once we have that information, we will review the order, verify the product sent, and assist you with the return process or any other resolution needed.
We’re glad to hear the shipment arrived quickly, and we truly appreciate your feedback as it helps us improve both our product listings and our service.
Our goal is to ensure every customer is satisfied or that their issue is fully resolved, and we look forward to helping you with this.
I bought 1 of these last week and when…
I bought 1 of these last week and when it was delivered ,not the lighter as advertised.. I received a butane lighter that is the exact opposite of one advertised ....very not happy
11 maart 2026
Review zonder uitnodiging
Antwoord van Unbindgear
We’re very sorry to hear about this, and we understand how frustrating it can be to receive an item that doesn’t match what was shown in the listing. We always strive to provide accurate products and a positive experience for our customers.
We’d really like the opportunity to look into this for you and make it right. Could you please reply to our support request with your order details, or give our support team a call at 1-888-698-8842? Once we have that information, we’ll review the order and work with you to resolve the issue as quickly as possible.
Your satisfaction is very important to us, and we appreciate the chance to help fix this.
I responded to a promotion for the Piezoelectric torch
I responded to a promotion for the Piezoelectric lighter/torch and just like the rest of you, I was scammed with an oversize butane lighter that leaks when Butane is loaded.
I sent an email to them requesting the correct item, which I now know does not exist, or a refund - I got a form letter back with no linkage to my order or issue.
I opened a ticket with Paypal who is refunding my money and will then get theirs back directly or via litigation.
They are fraudulent and per all of the other experiences here, repeatedly so - so it is deliberate.
I wish I had checked on this site before I ordered.
11 maart 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Richard,
We’re very sorry to hear about your experience and understand why this situation would be frustrating. We take customer concerns seriously and always want to ensure that issues are addressed and resolved properly.
After reviewing your order, we have processed a full refund for you, and feel free to keep or dispose of the item, as a return is not required. Depending on your payment provider, the refund may take a few business days to appear back in your account.
If you have any additional questions or if there is anything further we can assist you with, please feel free to reply to our support request or contact our support team at 1-888-698-8842 so we can help.
We appreciate the opportunity to address your concerns.
Don't even think about it.
Their 4k drone is a toy. No, a toy would not be $99.00. Do yourself a favor. You can get a better drone from Temu at 20%of thecost. One of the worst purchases online I have made.
10 maart 2026
Review zonder uitnodiging
Antwoord van Unbindgear
We’re really sorry to hear that the drone didn’t meet your expectations. That’s certainly not the experience we want anyone to have after purchasing from us. We take feedback like this very seriously and would truly appreciate the opportunity to review what happened and make it right.
We have requested your order details so we can look into your purchase and determine the best resolution. Please reply to that request with your order information so our team can review it right away. You can also call us directly at 1-888-698-8842, Monday–Friday from 7:00 AM to 4:00 PM PST, and we’ll be happy to assist you.
Our goal is to ensure every customer is satisfied, and we’re committed to working with you to resolve this as quickly as possible.
Lighter advertised is not what you will receive, don't order it, save your money!
I also ordered this plasma lighter from unbindgear, and received a lookalike regular butane lighter, and what a ripoff, and why do this to people considering the price was $48.95, which is too much for a butane lighter that didn't even have any butane in it! I did not want a regular lighter, I wanted what was advertised, and I have the advertisement on my phone, that shows and tells everything on what was being sold through this offer, and not screenshot, but seperate on my phone for proof.
I also have my order receipt, that they sent me, and order number. I will never order from unbindgear again, and I would highly encourage others to stear clear from them as well, because you will not receive what you pay for!
28 februari 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Thank you for bringing this to our attention. We’re very sorry to hear about your experience — that’s definitely not the outcome we want for any of our customers.
We take concerns like this very seriously and want to make sure you receive exactly what you ordered, or that we resolve the issue right away. It sounds like there may have been a mistake with the item you received, and we’d appreciate the opportunity to review your order and make this right.
Please reply to our previous request with your order number and the contact details used when placing the order, so our support team can locate your order and assist you as quickly as possible. If it’s easier, you’re also welcome to call our customer support team directly at 1-888-698-8842, available Monday–Friday, 7:00 AM – 4:00 PM PST.
Once we have your order details, we’ll review the situation and work with you on a proper resolution.
We appreciate you taking the time to share your feedback and hope to have the chance to resolve this for you.
I ordered the carbon fiber chargeable…
I ordered the carbon fiber chargeable torch and received a cheap butane lighter instead, screwing customers over will be karma in the end DO NOT ORDER FROM THIS SCAM WEBSITE
6 maart 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Jay,
We’re really sorry to hear about your experience — that’s absolutely not the experience we want anyone to have. It sounds like there may have been a fulfillment error with your order, and we take that very seriously.
We’ve already sent you an email so we can make this right for you. Please check your inbox (and your spam folder just in case) and reply when you have a moment so we can resolve this as quickly as possible.
You’re also welcome to call us directly at 1-888-698-8842 anytime today between 7 AM and 4 PM PST, and we’ll be happy to assist you right away.
Our goal is always to ensure every customer either receives the correct item or has their issue fully resolved. We appreciate you bringing this to our attention and look forward to hearing back from you so we can take care of it.
Torch advertised to operate on plasma, misrepresented
purchased the torch advertised to operate without butane and work with plasma flame. unfortunately, this was a misrepresentation and was just a butane torch. When I e-mailed them, they said they couldn't find my order with the order number I provided. they asked me to send a screen shot of the order. After i got that to them they stopped writing back
4 februari 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Leon, we sincerely apologize for the confusion and the frustration this situation has caused. We strive to provide accurate product descriptions and prompt support, and it’s clear we fell short here.
We attempted to reach you by phone earlier but were told you were unavailable. We want to make this right and resolve your concern as quickly as possible. Please give us a call at 1-888 698 8842 so we can verify your order and discuss the best way to address this issue.
Your satisfaction is very important to us, and we appreciate your patience while we work to resolve this.
I feel so dumb from ordering from this…
I feel so dumb from ordering from this site. I ordered a video drone and receive a cheap toy. Returning it is way to hard, there's no decent return process. Total scam.
3 maart 2026
Review zonder uitnodiging
Antwoord van Unbindgear
Hi Ellen, we’re very sorry to hear about your experience and the frustration this situation has caused. We take feedback like yours seriously and are committed to ensuring our customers are either satisfied or their concerns are fully addressed.
Regarding your order, a full refund has been issued back to your card, and no return is necessary. You should see the credit reflected shortly, depending on your bank’s processing times.
We sincerely apologize that the product did not meet your expectations and that our return process caused additional frustration. Your feedback is helping us improve our procedures so future customers have a smoother experience.
If there is anything else we can do to assist you directly, please contact our customer service team at 1-888 698 8842.
DO NOT BUY ANYTHING FROM THIS…
DO NOT BUY ANYTHING FROM THIS COMPANY!!!!
If you are reading this review then it is already to late and they have ripped you off. I too was charged for their Unbindgear Reward of $9.99 after not checking their box and completing the sale of an air pump. After demanding that they remove this charge and to cancel my entire purchase I made on a Sunday. Of course thecompany could not ship my pump w/USPS on Sunday, but they said they did so I could not cancel prior to shipment. Claire Hernandez is Rep that I dealt with and was cordial, but still not helpful. This company sells no name junk from China w/no brand names or companies you could check. Will be returning my crappy pump and freezing my payment through my credit card company. I suggest you do the same to help put them out of business.
21 februari 2026
Review zonder uitnodiging
Antwoord van Unbindgear
We sincerely apologize for the frustration and inconvenience you experienced, Rod. We take feedback like yours very seriously and want to assure you that we are committed to resolving any issues with our customers.
A full refund has been issued back to your card. You should see the credit reflected shortly, depending on your bank’s processing times.
We understand that your experience with the pump and the timing of your order caused additional frustration. Our team strives to provide clear communication and support, and we regret that we fell short in this instance.
Thank you for bringing this to our attention. Your feedback helps us improve our processes to prevent similar issues for future customers.
If there is anything else we can do to assist you directly, please reach out to us at 1-888-869-5378.
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