Underarmour Reviews 

I am very disappointed with the service I have received from Under Armour and DHL regarding my order.

My parcel was delivered by DHL eCommerce to a convenience store, but I was never sent the QR code or collection PIN required to collect it. The store has confirmed they cannot release the parcel without this information.

I contacted Under Armour, but they simply told me there was nothing they could do because the code is supposed to come from DHL. I then contacted DHL, but their response only stated that the order had been delivered — as if nobody had actually read my message or understood that the issue is not the delivery itself, but the missing collection code.

Trying to resolve this has been incredibly frustrating. The Under Armour phone number does not go through. When I tried contacting DHL by phone, their automated system required me to enter the tracking number before allowing me to speak to an agent. However, even after manually entering and copy-pasting the tracking number, it was rejected as “not found” (possibly because the parcel is already marked as delivered).

I asked Under Armour if they could simply cancel the order and issue a refund, but I was told they cannot do that. Instead, I have to wait for the parcel not to be collected, then wait for it to be returned to Under Armour, and only then will a refund be processed — up to 14 days after they receive it back.

This means Under Armour can hold my money for almost a month while I have no product and no resolution. This is not acceptable customer service.

I expected better from a global brand. Customers should not be left stuck between the retailer and courier with no one taking ownership of the problem.

Absolute joke don’t understand how these lot are still operating, placed an order over a week ago and it still has not been dispatched I contacted customer service and they said “due to recent warehouse relocation” the shipping times are delayed. Well of this is the case shouldn’t you mention this prior to customers placing an order? I am now unable to cancel as apparently changes cannot be made to the order if it is “in progress”.

First and last time buying anything off this website and would recommend others to avoid

Ordered an item on the 14th July. A week later not dispatched. Called and was advised the item would be ordered again. Two days later still not dispatched. Went on live chat and was told they couldn't help as the case was with someone else. Three days later still no dispatch notice. Poor communication and poor customer service

Extremely disappointing customer service from Under Armour – Order UKIE-03219970

I am extremely disappointed with the service I have received from Under Armour regarding my order UKIE-03219970.

I have now been waiting almost a week for my parcel. The parcel has apparently been sitting at the collection store for almost the entire week, yet I have still been unable to collect it because of an issue with the shipment details. I have spent days trying to resolve this situation, but I am still left without my order and without my money.

I was informed by DHL that the parcel had apparently been sent without my full name and surname, which meant that DHL could not provide me with the collection code required to collect it.

I have spent hours contacting both Under Armour and DHL, waiting on hold, travelling to the collection point, and trying to resolve an issue that was not caused by me. Despite this, Under Armour’s customer service team has been unable to provide me with a clear solution or even a clear timeframe for resolving the problem.

I have spoken to several members of staff, and unfortunately, the level of customer service has been extremely poor. The staff I spoke with seemed unsure about what to do or what information to provide me. I repeatedly had to explain the situation, and I was constantly told to wait for an email or for the issue to be resolved, without anyone being able to tell me how long I would actually have to wait.

I contacted Under Armour again literally just now and spoke with Gabriel. I asked him for an update on my refund. He told me that he would put me on hold to speak to his supervisor. I then asked if I could speak directly to the supervisor, but I was told that I could not. This was extremely confusing, especially as Gabriel had just said he was going to speak to his supervisor himself.

When I asked about the status of my refund, I was told that Under Armour apparently needs to contact DHL and arrange for the parcel to be returned to them. Only after the parcel is returned can my refund apparently be processed.

The last person I spoke to told me, essentially, that the only thing I can do is wait for the parcel to be returned, and only then can Under Armour process my refund. However, nobody has been able to tell me how long this process will take or when I will actually receive my money back.

I find this whole situation completely unacceptable.

For such a large and well known company, I find the level of customer service extremely embarrassing. I have contacted Under Armour multiple times, spoken to numerous members of staff, and spent hours trying to resolve this issue, yet I still do not have a clear answer or a clear timeframe for receiving my refund.

In my opinion, the customer service staff urgently need better customer service training. The level of professionalism I experienced was extremely low, and on several occasions the staff appeared completely unsure about what to say or how to deal with the situation. I expected the representatives to take ownership of the problem and provide a clear solution, but instead I was repeatedly passed between Under Armour and DHL and simply told to wait.

The biggest problem is that nobody seems to take responsibility for the situation. Instead, I am repeatedly told to wait, while I am left without my order and without my money. I have already waited almost a week for a parcel that has been sitting at the collection store for almost the entire time, and I am now being told that I have to wait even longer before I can get my money back.

I expected much better from a company like Under Armour. The way this situation has been handled has been extremely unprofessional and has left me very disappointed.

I sincerely hope Under Armour takes this complaint seriously, reviews what happened with my order, provides proper customer service training to its staff, and finally processes my full refund without any further unnecessary delays.

Under Armour, this is not the level of customer service I would expect from a company of your size and reputation.

I purchased a pair of trainers from under armour and they were dispatched using DHL. I received a text from DHL to say they were out for delivery. They did not arrive. When I contacted DHL they said they were in Portsmouth but didn’t know where (I don’t live in Portsmouth) and to contact u see armour. I contacted under armour who email you an affidavit to fill out and sign and return in 5 working days. I did this online but was told they need me to print it, fill it out and send it to them. I have no printer. Waiting for resolution. DHL mess up and the customer is treated like the problem. Thankfully used Klarna so raised a dispute with them to stop payment until trainers arrive.

Absolutely diabolical customer service. Delayed refund.

I went on to the Under Armour website to purchase crossfit trainers. The site was working fine until I went to pay. I was asked to approve the purchase via my banking app so I went onto my banking app, approved it then went back to the Under Armour website just for it to put me back a page.

I am stuck in a loop where the website keeps sending me back to my banking app to approve the purchase and cannot move past this.

This lead me to check Under Armours reviews which I can now see are terrible for things like delaying deliveries.

I actually feel annoyed now and would rather poo in my hands and clap than buy from this website.

I've since decided to go with another brand.

Well done Under Armour for making such a simple purchase so difficult. Give yourselves a shake and get your useless website sorted.

Tried to return parcel using the label in parcel, DHL wouldn’t accept as the label was wrong. Then tried through UPS and it was impossible to return because of the obtuse YEEP locker system. Save yourself the money and stress and shop on Vinted, plenty of UA stuff on there.

Poor customer assistance. As usual hiding behind their own politic and communication methods. Not in line with uk consumer rights act 2015. Won’t be using again. Ever

Avoid Avoid Avoid.
Ordered over £250 worth of items online in a sale. Returned using their supplied label.. after a week i’d not heard anything but googled it and it said it usually takes 14 days but to allow 21 days during busy periods.
Still no refund, when I checked the tracking number it said it was still where I dropped it off. Contacted them and they’re refusing to assist even though it was their supplied label.. completely ignoring consumer rights act

I will not be buying from Under armour again, especially now I know that I am not the only customer to have had this experience. My refund of almost £200 was 'lost in transit' by the courier, despite receiving an email from Under armour that they had received my refund and would send my money back in 3 days (6 weeks ago), and so Under armour now refuse to send me my money back. I have had to raise a claim through the bank, and have now been almost £200 out of pocket for 6 weeks and counting. Under armour were slow to respond to my complaint and had a complete lack of consideration to keep a loyal customer.

#UnderArmourUnderDelivers
I’d give 0 stars if I could. Under Armour’s "60-day free returns" policy is completely worthless if they refuse to honour the law. I returned two pairs of shoes (£143.96) via their provided pre-paid DHL returns label (Ref: JJD14...2130). Despite a valid Proof of Postage and a formal admission of loss from DHL, support refuses to refund.
They claim the parcel was "0kg," yet the public DHL tracking explicitly records a weight of 4.03kg. They are using factually incorrect data to deny a legal refund. This is a direct breach of Regulation 34(5) of the Consumer Contracts Regulations 2013.
I have now initiated a Chargeback via Tesco Bank and issued a formal Letter Before Action to their London office. If you value your money and your consumer rights, do not trust their "free returns" guarantee. Disgraceful service.

I'm baffled that Underarmour went through the trouble of sending out a known defective product. (Trainers were clearly damaged) Wish I read the reviews on here before ordering. Lets see if I manage to get a refund. I do enjoy wasting my time sorting out returns.

My DHL delivery Service point got refused so I had to contact UA customer service. The agent I spoke with said he would offer me a full refund and send me an email confirmation. One week later I have not heard anything from them. Had to go through PayPal to get my refund. Crazy company.

AVOID these clowns!
I sent a return via a shop with DHL. The shop scanned it and took my parcel. Three weeks later no refund. Customer service admit it WAS scanned at the shop but they cannot refund me because it seems to have been lost in the system.
This is a joke of a company. They really need to get modern systems in place and have accountability. Now I have to go via my bank to claim a refund.

As everyone seems to be saying, issues with order. Was meant to be here days ago. DHL saying "delayed, please contact seller." I have raised a ticket but, no one has got back to me. Will not be using again. You would think this was a company being run out of someone's living room not the massive brand that is Under Armour.

Having returned my order via the DHL process they will not process my refund as they state it was never collected by DHL. This is despite the fact I have provided the proof including screenshot from the collection locations DHL device. £100 worth of refund owed. Like others I’m having to contact my bank. Disgraceful service that you’d expect from scammers rather than a big brand like this.

I’d placed an order for a skort and a skin t shirt as they were in the sale and THEN looked at TrustPilot reviews. I was then really worried if they’d arrive, if I’d get the right product, what would happen if I needed to return an item… I ordered Sunday night, my items were dispatched Tueaday and arrived Wednesday. Items are as ordered, fit nicely, packaged well and shipping was super speedy. Maybe I’m one of the lucky ones, I don’t know, but I’ve got no complaints.

Avoid at all costs. Tried to invalidate my statutory rights to a refund. Returned goods which were then lost by DHL. Under Armour have denied me a refund despite me having a receipt showing I dropped it off. Now taking up with my bank. Will never use again.

I have disappointed with the quality of my Under Armour trainers. Despite owning several pairs of shoes from brands like New Balance, Nike, and Asics some of which I have used for over 4 years without issue this pair of UA trainers has failed prematurely.

I have owned these for two years, but they are strictly part of a seasonal rotation. I only wear them during the Autumn months and, even then, only occasionally. Despite this very light usage, the shoes are already showing significant wear and tear. Looking at the condition of the soles and the upper material, it is clear they have been "barely worn," yet the structural integrity is failing.

Key Issues:

Lack of Longevity: The materials have worn out far quicker than industry standards.

Poor Value: For a premium price point, I expected them to last as long as my other trainers.

Quality Gap: Compared to my New Balance and Asics pairs, the build quality of Under Armour seems significantly inferior.

I expected much better from Under Armour. Based on this experience, it is difficult to justify purchasing another pair when other brands offer much better durability for the same price.