UnderPricer Reviews 

Expensive second checked bag ($295), plus I paid for price drop protection. The price dropped $300 in 24 hours, but I haven't received the refund.

I would like to express my sincere gratitude to UnderPricer, through whom I purchased our Business Class airline tickets from Almaty to New York and back with Turkish Airlines.

Even though our tickets were promotional, non-refundable, and almost impossible to change, the company showed exceptional understanding and support when my wife’s health condition forced us to request a change of our return flight dates.
UnderPricer kindly helped us reschedule our return flights from New York, including our stopover in Istanbul, by an entire month with only minimal penalty fees, which were mainly related to the increased airfare costs due to rising aviation fuel prices.
I would especially like to recognize the outstanding customer service team at UnderPricer, particularly Mr. Richie, who stayed in constant contact with us by both email and phone throughout the entire process.
Our heartfelt thanks to him and to the entire company for their professionalism, compassion, and support. 👏👏👏🙏

Great follow up customer service.

First time booking through Underpriced for my son's multi-leg international flights, I was amazed by the services. After leaving a message I got a phone call the next day from an agent named Sidney, who helped me effortlessly finding a seat assigned through Japan Airlines. I wasn't able to do this directly on Japan Airlines' website previously. I am very pleased with his help.

Booked a flight which I then had to change. They said they would make the change, charged my card for the change fee, but never made the change. I kept calling, and was told that the only person who could help me was Ben, and that he would call me back in two hours. I got this same response day after day. I tried to speak to a supervisor but was told that only the person in charge of my case (the missing Ben) could forward a case to the supervisor. I then called the airline, who told me I did not have a confirmed booking - after Underpricer had charged me for both the flight and the change fee! I then began to wonder if the whole operation is fraudulent. Kept calling and they kept being unable to fix it. Finally I asked them to refund my money but they said they couldn't because it was a non-refundable reservation - except they had (according to the airline) never made the booking. In the end they produced neither the ticket nor the refund. I wonder if Underpricer is the most incompetent company on the planet, or if this is a scam operation? Either way I would stay away.

Excellent customer service, great pricing and an all around great experience. They are quick to respond and I highly recommend them. Will definitely use them again in the future.

Very easy to cancel without any problem. Definitely use the site for future booking.

Great experiences. Thank you!

Inexpensive and great follow up support. Easy, and integrated with Kayak pretty well. Nice staff.

The gentleman working on my fight was absolutely wonderful!

They respond 24/7 almost instantly. My representative was patient and well manner person. We contacted by phone,email back to back at midnight about main issue which how to appear traveler's name on tickets. I am not completely satisfied the way ended,but he worked hard and I amazed this company's timely manner responding to customer.

Representative Macklin was terrific. Courteous, professional and very happy with the service at UnderPricer. Highly recommend.

First time using this company booking a ticket. It’s surprisingly good to use.

I cancelled my tickets on UA App by mistake and the customer care lady work with full patience to help me recover this ticket.

Thank you for your great work.

They dont waste your time. They get right on the task of helping you.that is getting hard to find anymore.

I asked about my personal concerns asking date of flights change questions by email. They are responding me back sincerely. I truly appreciate and I feel like I can ask any help or support from them.

I usually book my trip directly with the airline because of my experience with other web travel agents, but dealing with UnderPricer was a great experience and much easier to manage than booking directly with the airline.

The people were very helpful and quite friendly. This was on top of getting the best deal on the flight that I could find. Highly recommended.

Professional and helpful!