Les promotions annoncées sont fausse. C’est une arnaque. J’ai commandé un Odyssey. Une promotion annonçait que le filtre solaire était offert mais rien dans le colis. Contacté, unistellar répond s... Toon meer
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Great little goto scope, turnkey operation, great app, great citizen science programs where your data contributes. I've got version 1 of the scope, have used it several years now. Support is excelle... Toon meer
Bedrijf heeft geantwoord
As an officer in a popular astronomy club in New Jersey, we try to bringva variety of viewing options during public observing events. The club purchased the 1st gen Unistellar telescope. It rounds ou... Toon meer
Bedrijf heeft geantwoord
Ich bin seit einiger Zeit mit dem Odyssey Pro von Unistellar unterwegs und habe mir nun den passenden Rucksack dazugekauft. Der Versand war erstaunlich schnell von Frankreich nach Deutschland. Der Ruc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Unistellar, we are redefining the way the world explores the night sky. Trusted by thousands of passionate stargazers worldwide, Unistellar is the creator of the world’s most advanced smart telescopes and smart binoculars, designed for everyone who dreams of unlocking the wonders of the Universe. Our award-winning innovations, developed in collaboration with Nikon, combine cutting-edge optics with powerful AI technology to deliver breathtaking cosmic views—whether of Saturn’s rings, distant galaxies, or comets traveling through our Solar System.---- Beyond innovation, Unistellar is building a global community of citizen astronomers who contribute to real space science. Through collaborative programs with NASA and leading research institutions, our users participate in groundbreaking missions: from detecting exoplanets to tracking asteroids and protecting our planet. Astronomy with Unistellar is both a personal journey and a collective mission. ---- With thousands of 5-star experiences and recognition from TIME, Wired, and Forbes, Unistellar is the trusted choice for those who want more than a telescope: a front-row seat to the Universe. ---- Our Promise: Premium design, intuitive technology, dedicated support, and the thrill of exploration—so that anyone, anywhere, can experience the cosmos like never before.
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4,1
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281 reviews
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Les promotions annoncées sont fausse
Les promotions annoncées sont fausse. C’est une arnaque.
J’ai commandé un Odyssey. Une promotion annonçait que le filtre solaire était offert mais rien dans le colis.
Contacté, unistellar répond simplement que le bon de commande ne prévoyait pas de filtre solaire.
Aucun moyen de les contacter par téléphone...
Bref, je vais renvoyer le télescope et terminé.
31 juli 2026
Review zonder uitnodiging
Antwoord van Unistellar
La promotion offrant un filtre solaire était valable jusqu'au 19 juillet. Votre commande a été passée le 28 juillet, soit après la fin de cette offre. En revanche, vous avez bien bénéficié d'une remise de 300 € grâce au code STARGAZER300, appliqué lors de votre achat.
Il ne s'agit donc pas d'une promotion non honorée, mais de deux offres distinctes avec des conditions et des périodes de validité différentes.
Si vous souhaitez exercer votre droit de rétractation, notre équipe reste à votre disposition pour vous accompagner.
Es macht leider keinen Spaß mit dem…
Es macht leider keinen Spaß mit dem Unistellar Odyssey.
WLAN bricht immer wieder ab, die Bedienung ist wenig komfortabel- ich kann oft nicht erkennen ob ein Befehl von mir angenommen wurde oder nicht-,nach Update aktuell ist das finden von Planeten und dem Mond nicht mehr möglich. Sorry, leider ein Fehlkauf.
29 juli 2026
Review zonder uitnodiging
Antwoord van Unistellar
We are sorry to read your review.
Unfortunately, we cannot determine the cause of the issues you describe from a Trustpilot review alone. We have no visibility of your telescope, your observing environment, your mobile device, or the software versions you are using.
This is precisely why our Customer Care team investigates each case individually using your telescope's serial number together with your app and firmware versions.
Regarding the planets, their display depends on the astronomical ephemerides included in the app. If the application is not up to date, they may no longer appear correctly. Our support team can quickly verify this.
We therefore invite you to contact us through our Help Center so we can properly investigate and resolve the issue.
It's an excellent telescope
It's an excellent telescope, the customer service is very efficient, I love Unistellar
26 juni 2026
Review zonder uitnodiging
Antwoord van Unistellar
Thank you so much, Pedro, for your kind words. We're delighted to hear you're enjoying your telescope and that you've had a great experience with our customer service. Your support means a lot to the entire Unistellar team. Clear skies🔭
J’ai il y a quelques mois laissé un…
J’ai il y a quelques mois laissé un avis négatif sur une prise en charge de mon télescope je reviens sur ce message négatif écrit avec précipitation .
Unistellar a régler le problème avec efficacité et professionnalisme
Merci aussi nature et découverte de Mérignac
15 juni 2026
Review zonder uitnodiging
Antwoord van Unistellar
Bonjour Pascal,
Merci beaucoup pour ce retour et pour avoir pris le temps de mettre à jour votre avis. Nous sommes heureux d'avoir pu résoudre ce problème et de savoir que vous êtes aujourd'hui satisfait de votre expérience avec Unistellar.
Toute l'équipe vous remercie pour votre confiance et vous souhaite de nombreuses belles découvertes sous les étoiles.
j ai acheté un evscope 2 et au bout d…
j ai acheté un evscope 2 et au bout d une 10 d utilisations j ai du l envoyer au SAV
Le SAV et compétent mais le service de livraison pour le retour de mon produit est catastrophique
4 augustus 2025
Antwoord van Unistellar
Merci pour votre retour et pour vos remarques concernant notre service après-vente, que nous sommes ravis de savoir à la hauteur de vos attentes.
Nous sommes en revanche sincèrement désolés pour votre expérience concernant la livraison du retour. Celle-ci est effectivement assurée par des transporteurs indépendants, sur lesquels nous n’avons malheureusement pas de contrôle direct. Nous comprenons toutefois pleinement l’impact que cela peut avoir sur votre satisfaction globale.
Soyez assuré que nous restons attentifs à ce type de retour et que nous travaillons continuellement à améliorer l’expérience client dans son ensemble. Nous restons bien entendu à votre disposition si besoin.
Services très réactifs
Services très réactifs, un grand merci à tous, pour un problème de focale !
(j'en suis pas très fier) bonne visite dans cet univers fantastique. Merci.
20 maart 2026
Review zonder uitnodiging
Antwoord van Unistellar
Merci beaucoup Claude pour votre retour. Ravis d’avoir pu vous aider rapidement. La mise au point peut en effet demander un petit temps de prise en main, mais vous allez vite en profiter pleinement.
Très belle exploration de cet univers fantastique à vous ✨
L'équipe Unistellar
The service from Unistellar is very…
The service from Unistellar is very personal and responsive. It is a pleasure knowing they are there to help. I have always been very satisfied with their service. Thank you Fanny and Anna!!!
21 maart 2026
Review zonder uitnodiging
Antwoord van Unistellar
Thank you, Lydia, for your continued trust and for taking the time to share your experience. It truly means a great deal to us to have you as part of the Unistellar community.
We’re very glad to hear that your interactions with Fanny and Anna have met your expectations. We remain at your disposal and wish you many more wonderful observations ahead.
The Unistellar Team
Enjoy the space and make science!
For a 45 years I've been a stargazer. Wasting my time outside in freezing temperatures at Finnish Narnian like winter nights with auroras, polar aligment, set-up and calibration. No more! The Unistellar eVscope at 2020 was the first telescope with automatic and accurate goto. I have also the Odyssey Pro which has even auto focus and collimation. It's the fastest and easiest portable telescope for stargazers and amateur astronomers.
Do you want to observe an exoplanet? Put the telescope outside and set it up in two minutes, find target and start observing. Send data to Seti and get your name to scientific publication! All cameras, batteries etc included without any external wires and hassle.
And if I want it to get any easier? I'll ask my wife to put the telescope outside while staying in warm home and observing the universe with my phone or tablet.
Clear skies!
13 maart 2026
Review zonder uitnodiging
Antwoord van Unistellar
Thank you so much, Petri! 45 years of stargazing and you still made us blush. Your passion for astronomy and the way you share it with the world, from lectures to Facebook groups. This is exactly the spirit in which Unistellar was built.
Clear skies from all of us.
The Unistellar Team
I purchased the Unistellar EVscope2 in…
I purchased the Unistellar EVscope2 in November of 2024. After 15 Months of use the battery has failed. They have a known problem with their power management and battery. But have done nothing to address the issue and resolve their customer problems. They did provide multiple procedures to try and wake the battery up. If they have procedure they know it’s an issue. However in my case it did not work. They advertise a 2 year warranty on the telescope. However when I tried to get the battery replaced i was told the battery only has a 6 month warranty. This scope retails for almost $5000 US. My interface with their customer service was fruitless. In addition some of my responses from them were in French, so that caused delays in communication. In my opinion this product is overpriced and sub standard. There are many other options that provide the same results at much more competitive pricing and have better quality. I am going to sell mine and try to cut my loses. I would not recommend this product to anyone. Very poor support and quality. I believe their marketing documents are very misleading to the cosumer.
Well Unistellar responded to me and said that the wake up procedures they supplied. Are typical for Lithium Ion batteries. Don’t buy that propaganda. I Personally have numerous telescopes that have these types of batteries and none of them have wake up procedures and the batteries have worked and continue to work flawlessly. They have a fundamental design issue that they have chosen not to address and their customers are paying the price.
19 februari 2026
Review zonder uitnodiging
Antwoord van Unistellar
Dear Neal,
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with your eVscope 2 battery, and we apologize for the confusion caused during our conversation when one of our messages was mistakenly sent in French.
Our support team worked with you to try several troubleshooting steps that can sometimes revive lithium batteries if they have entered a protection state after being deeply discharged. Unfortunately, in this case, the procedure did not restore the battery.
For clarity, the telescope itself is covered by a two-year warranty, while consumable components such as lithium batteries are covered for six months. These terms are publicly available in our warranty documentation so customers can review them at any time.
Like the lithium batteries used in many portable electronic devices, the telescope battery requires periodic charging to maintain its health. When the telescope is not used regularly, we recommend recharging it at least once every two months to prevent deep discharge.
We understand that this situation is disappointing and appreciate you taking the time to share your experience. We always encourage customers to contact our support team directly so we can review each situation carefully and provide the most appropriate guidance.
The Unistellar Team
I had a troublesome technical issue…
I had a troublesome technical issue where the telescope would reposition itself while taking photos. They had me send it in for testing and resolved the issue. The whole experience was professional service and great customer service. I continue to be impressed with the company.
9 februari 2026
Review zonder uitnodiging
Antwoord van Unistellar
Thank you very much for your 5-star review, Ron! We’re delighted that your issue was resolved and that you had a great customer experience with our team. Happy observing — and clear skies✨
Réveil de la batterie de mon EvScope 2
Après un longue période d'inactivité, en octobre 2025, mon EvScope 2 ne s'allumait plus, et ne se rechargeait plus. Je me suis adressé au SAV (Fatou), qui m'a tout de suite répondu, en m'indiquant la marche à suivre pour réveiller la batterie, ce qui a très bien fonctionné :)
31 oktober 2025
Review zonder uitnodiging
Antwoord van Unistellar
Bonjour, Philippe,
Un grand merci pour votre retour ⭐⭐⭐⭐⭐ !
Nous sommes ravis d’apprendre que la procédure de réveil de la batterie a parfaitement fonctionné et que Fatou a pu vous accompagner rapidement et efficacement.
N’hésitez pas à revenir vers nous si besoin, nous restons toujours à votre disposition.
Très belles observations avec votre eVscope 2 🔭✨
L’équipe Unistellar
I had a problem with a new telescope
I had a problem with a new telescope. Unistellar support were helpful and sent out a fix. When that didn't work they shipped me a new telescope. I call that good service :-)
6 augustus 2025
Antwoord van Unistellar
Thank you for your kind feedback, John. The team is always there to help! Clear skies.
Parfait pour les débutats
L'Odyssey Pro est juste parfait pour la découverte du ciel, en tant que débutant. Les enfants et les grands se régalent !
20 september 2025
Review zonder uitnodiging
Antwoord van Unistellar
Mille mercis pour votre retour !
Perfect 10
The eVscope telescopes are really incredible tools for astronomy outreach. I own an eVscope 1 and an eVscope 2 and they both are marvelous. Since the 1st one is older (it was one of the first 2000 telescopes produced and delivered to me summer 2020) some issues came up. The Unistellar help center helped me to solve every little problem. They are replying very fast, and easily recognize the problems and provide the solutions! Last week they solved the malfunction of eVscope 1 by providing me a new sd card for the telescope for free, with instructions of installation.
Thank you Unistellar team!
11 september 2025
Review zonder uitnodiging
Antwoord van Unistellar
Thank you so much for your stellar review. We will share with the team, as they are always happy to help out. Clear skies!
A truly innovative telescope that lets…
A truly innovative telescope that lets me explore the sky and share incredible moments with my children
11 september 2025
Review zonder uitnodiging
Antwoord van Unistellar
Thank you so much for your stellar review! Wishing you clear skies.
Way too complicated to return items
The customer service rep I dealt with (via e-mail) was polite and efficient. But the entire process of returning items was way too difficult. I hadn't even opened the boxes yet, and I should have been able to just take them back to FedEx, but I had to open them, send you a photo, wait for approval, and then, finally, 4 weeks later, send the boxes. And it cost me over $50.
20 augustus 2025
Antwoord van Unistellar
Thank you for your feedback and for your kind words about our customer service representative.
We’re sorry to hear that the return process felt complicated. Our goal is always to make things as clear and straightforward as possible. For this reason, we provide return terms on our website and at checkout, allowing our customers to review them before making a purchase.
That said, your experience shows us we still have room to improve, and we’ll be sharing your comments with the team to help refine the process moving forward.
I had a faulty tripod
I had a faulty tripod; one of the latches broke in half, and other leg became loose and wouldn't lock in place. The company doesn't stock repair parts apparently and so I was forced to purchase an entirely new tripod to make sure my telescope would stay where I put it.
3 september 2025
Antwoord van Unistellar
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with your tripod. Our support team advised in November that while one of the legs could have been repaired with a clamp we do stock and sell, the other leg unfortunately could not be securely repaired that way. Since the tripod’s stability is essential to keeping your telescope safe, we recommended replacing it to ensure your telescope wouldn’t be at risk of falling.
We understand this wasn’t the outcome you hoped for, but safety and reliability are always our top priority. If you have any further concerns, please don’t hesitate to reach back out to our support team—we’re here to help.
SAV n est pas a la hauteur
SAV n est pas a la hauteur. Panne de l œilleton impossible a réparer....même si je suis proche de Marseille et aucune offre commerciale autre que la promotion generale. Pas d écoute des maj concernant des fonctionnalités demandées par beaucoup. La concurrence est en avance sur cela (en plus du prix) dommage pour une création géniale française mais très mal defendue
2 september 2025
Antwoord van Unistellar
Nous regrettons votre ressenti mais tenons à préciser que notre équipe vous a bien accompagné à plusieurs reprises. En 2023, pour la panne d’oculaire de votre eVscope 1 (hors garantie), nous avons étudié une réparation qui s'est avérée très complexe, proposé une reprise et offert une remise conséquente sur un nouvel instrument. En août 2025, nous vous avons également assisté dans le remplacement de votre batterie, qui vous a permis de continuer vos observations.
Nous comprenons que les solutions proposées n’aient pas pleinement répondu à vos attentes, mais elles représentent ce que nous pouvions raisonnablement offrir dans le cadre d’un produit hors garantie depuis 2022.
De notre côté, nous continuons à améliorer nos produits et logiciels afin de répondre au mieux aux besoins des utilisateurs, à notre rythme.
Notre équipe reste bien entendu disponible pour toute question.
— L’équipe Unistellar
Le programme de science participative…
Le programme de science participative est vraiment magique. Cela donne envie de monter en gamme sur le matériel, dont j'attends les futures évolutions. Des améliorations logicielles mineures seraient bienvenues.
Si un bon télescope est un télescope qu'on utilise très souvent, alors l'Evescope est vraiment très bien.
1 september 2025
Antwoord van Unistellar
Merci pour votre retour, l'équipe travaille sur de nouvelles mises à jour. Nous vous souhaitons de belles observations !
Disappointed with a return policy that…
Disappointed with a return policy that requires a review by their technical team and images of an unused, unopened replacement part that was ordered in error. My mistake, so stated in the request for an RMA. No return postage. I don't know if it is a French thing but no matter what I get the feeling their philosophy is the customer is always wrong. I am done with Unistellar.
1 september 2025
Antwoord van Unistellar
Hi David,
Thank you for your feedback.
To clarify, the part you ordered is a technical spare part that is not publicly available, which is why it has no image and can typically only be accessed through a private link shared by our support team after a diagnosis. This process exists precisely to ensure the correct part is supplied and to prevent this kind of issue. Somehow, you found that private link and ordered the wrong part.
As with all orders, if the incorrect part is purchased, the return shipping cost must be borne by the customer. In your case, the only difference was that we first needed to confirm the correct return procedure, as this part is usually provided only after a technical decision has been made. We already explained this to you in detail a few weeks ago through your support ticket.
We understand your disappointment and regret the frustration this has caused. It’s vital to reassure other readers that this situation is highly unusual: when customers go through our support team, they benefit from accurate diagnostics, the right part from the start, and a smooth service experience.
We remain committed to supporting you in the future and ensuring you have the best possible experience with your telescope.
The Unistellar Team
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