United Car Care Reviews 170

Everything that was and is being done to the car has being done just waiting for the transmission to arrive to put in the car!! Thanks

Very easy no questions asked they just paid the repair bill.

United car care had bayview cadillac break down my engine 4 different times on 4 different inspections just to deny claim.United car care said the reason to deny claim was that a bolt was found in cylinder 6(reason to get out the claim in my view). After going back and forth Kevin agreed to pay 75% of claim . Now my escalade is sitting at the dealership with a $4973 bill.The situation is a nightmare I purchased the warranty for $5000 so problems like this i wouldn't have to worry about when i brought the escalade in jun 2022 from Hgreg with 75k miles and the motor failed at 114k miles which is still under extended warranty. Been without my Escalade since 2/27/24 as of now its 8/01/24. The escalade is the family vehicle I NEED IT BACK! I will file a complaint with the department of insurance if i can't get a resolution. Last 6 of VIN 151717

Daniel, Katie and others in the service department are top notch. We were late and they still took care of us as if we were the most important customers of the day. The service was more than expected.

Utterly unprofessional, if I could give -037 stars I would. Absolutely disappointing and devastating. Horrible customer service, every person I talked to had a massive attitude. People hung up on me. Not covering the issues even though I have platinum coverage. This took a major poll on my mental health and completely ruined my life.

Purchased one of the most expensive plans. One lower than the best. I believe platinum. Head gasket blew and they won’t cover it. They want me to pay more than have the cost of 5500…. Ryan was horribly rude and even hung up on me.

Great experience took my car Into the dealership because of a light warning on my dashboard regarding my seat. Kennel Ford contacted. United car care to see what was covered on the extended warranty. It was fast and efficient and seamless. Great customer service. Thank you so much.

United Car Care came through for me. They provided professional and timely service along with a car rental while major repairs in my car were completed. Thanks.

Profesional and kind

Had to replace A/C compressor for my car. Cost of new parts and labor was almost $3000.00. With no complaints they covered everything with me only paying the deductible of $100. Felt like I won the lottery.

We had several issues with my Honda Accord. Kevin was excellent in handling all our needs. Extremely professional and very patient with my son and I. He resolved all our issues quickly and to our satisfaction. We recommend this car insurance.

Everything was seamless and my dealership service consultant remarked how quickly the payment was received and how pleasant his interaction was with United personnel. Further, he remarked this was not typical when dealing with warranty companies. So, nothing to complain about. Unusual these days.

I am pretty disappointed in my experience with the adjustor I had a couple months back. Now I do not remember his name. I contacted them after finding out that my truck had an issue with skipping timing after the fuel pump detonated. The fuel pump issue was taken care of by Stellantis (a very long and stressful battle), but after contacting the claims Rep for United care care, they decided not to cover my repairs because I could not provide all of my receipts for my oil changes. I am one who changes my own oil. I take care of my vehicles and enjoy doing standard maintenance. I was told there is nothing they can do, if i can not provide all receipts, then they cant cover it. Mind you, I moved cross country via a truck and trailer a couple years ago. I misplaced my receipts in the mix but have always kept a log of services I have done. This of course, was not suitable for UCC and still denied my need for a claim. I feel when you pay top dollar for platinum coverage, it should come with some compassion and understanding. And not met with saying policy is policy and their hands are tied. We are all human and companies like this should take that into account and do their best to help their customers out, instead of finding the easy way out of doing what they are supposed to. Which is be that place to go when in need of vehicle repairs or troubles. I am just highly disappointed in the lack of effort and ease of moving on from UCC. I shouldn't feel like I am a victim because I don't have receipts.

the worse company ever!!!! specialy KEVIN there claim supervisor did not offer any help other then hanging up the phone on my face! a complete ASS####!! now i have a 3500$ warranty that doesnt work for crap! my car its having issues with the diferential and there blaming me for it i bet there just doing that not to pay for my repair!

dont buyyyyyy from them look for another company! there costumer service sucks!
kevin its a supervisor but he is trash he wont help you!!

dont give your money away!! they wont help you!!

eduardo leon!

Got off to a slow start with front end help but a supervisor by the name of Kevin knocked it out of the park and finished strong.

DO NOT BUY FROM THIS COMPANY. when we bought our 2016 Dodge Grand Caravan less than a year ago, the dealer talked us into buying a platinum plan from United Car Care. we were hesitant but finally gave in and spent the $3,000.00 to get the plan. I was in Florida and my oil change time came up so I took it to a local shop. They changed the oil and told me that my cv axle needed replaced. I knew that it would be covered but did not want to get t done in Florida. On my way home I noticed my check Engine light came on and a distinct ticking was coming from the motor so I came home to KY and took the car to my local Dodge Dealer. My dealer told me that the cv axle needed replaced and the boot was wearing on the brake line. They called United and they were told that the cv axle was not covered and they would only pay a percentage of what it cost to open the engine up to diagnose what is wrong. We were sure there was a miscommunication, so we called United ourselves. The man who we talked to was absolutely condescending. He said we should of replaced the boot so it did not wear on brake line and the policy says they don't cover anything that is from a lack of maintenance. He said that they would pay a reasonable amount towards opening up the top of the motor. NEVER AGAIN will we trust a warranty company. I would give UNITED CAR CARE a minus 10 if I could.

On 1/12/24, I contacted Niello BMW & Niello Mini to purchase a vehicle. The interest rates were high and my truck is already paid off; thus, I decided against purchasing a new truck. Niello provided me with a second option of buying a warranty from United Car Care. This seemed like a great idea. I purchased the warranty and felt confident in my decision. On 2/15/24 I noticed my truck seemed to be slipping so I called Roseville Chevrolet and made an appointment for the next day. Roseville Chevrolet could not even get authorization from United Car Care to remove the transmission pan to review the transmission fluid. First, authorization was needed from a senior manager. Then on 2/19/24, I was informed a claims adjuster needed to be sent out. The claims adjuster confirmed there was an issue with the transmission when they test drove my truck. On 2/20/24, I was asked for all of my records of servicing my transmission. Obviously, this would take time to locate. On 2/22/24, I was informed the claim was denied by Kevin Rabinovich as he determined this to be a "pre-existing condition" as the warranty contract was "new" and I had only driven a couple of hundred miles since I purchased it. I work remotely and do not drive much anymore. Additionally, I was out of town for five days. Although this should not matter as the warranty does not state any length of time needs to pass before it can be utilized. I pulled and paid for my own CARFAX report which shows all of the service done to my vehicle including transmission service. I emailed this to United Car Care and I left a voicemail for Kevin Rabinovich on 2/23/24. I have not received a phone call back or a response to my email. United Car Care needs to be reviewed by the Department of Insurance so they can be held responsible for executing contracts which state the coverage terms start on DAY ONE of the contract; Yet, they deny claims without ANY proof of "pre-existing conditions" because they do not have any proof. Why would Niello BMW sell a warranty on a vehicle with a "pre-existing condition"? Exactly, they would not! If you are experiencing a similar issue, I encourage you to make a claim to the Department of Insurance especially if you have also been scammed by United Car Care. Their insurance number is 0021184.

ryan smith is a great asset to this team and i was very pleased with my service that was provided to me ryan was very communicative and helpful with the whole process i’m very happy to say i will recommend this company to any car owners looking for a warranty company !!

I initially left a very poor review, however after speaking with Kevin R, I have changed my mind. He was very willing to help resolve the concerns for the customer and get the claim approved. Thanks for your help, I greatly appreciate you helping me take care of our mutual customer.

They don't cover bolts or fasteners that hold the exhaust manifold covers, the rep responded with theirs nothing we could do. What kind of BS platinum coverage is this the covers rattle when I turn on the truck so disappointed