Universidadneurona Reviews 

Good customer service.
They're serious.

I purchased an ebook from this company for $1.99, wasn't even worth that amount but oh well, it's only 2 dollars. Then, three days later I get a charge on my credit card for $69.00! There must have been some fine print somewhere I didn't read! What a scam!

Son muy oportunos en resolver las dudas y los inconvenientes

I accidentally authorized to an $18 package by mistake. Even though their customer support team was very responsive and helpful, they were unable to issue a refund for the charge. Instead, they offered me 3 months of free access to compensate. While I appreciate their quick response and the free service, I would have still preferred getting my money back. Overall, good support, but I wish their refund policy was more flexible for accidental purchases.

Sofía me atendió muy amable y ayudó a resolver la solicitud en relación con la cancelación de suscripción y demás.

On 25 October 2026 I bought a Claude guide for $3.49. Three days later, on 28 October, I was charged a further $69 for what the company calls Neurona Newsletter. I did not understand that I was signing up for a subscription or that this charge would follow.

The offer advertised a 14-day guarantee. In the offer and checkout screenshots I saved, I could not find a three-day trial, a $69 subscription price or its billing frequency. Support says I accepted these terms by clicking Continue, but its replies have not explained this discrepancy.

After repeated refund requests, the company confirmed cancellation of the subscription and arranged a refund of the initial $3.49 only. It has repeatedly refused to refund the $69, offering additional access and gifts instead, which I declined.

As of 30 October 2026, the $69 remains unresolved. My bank has forwarded a transaction dispute, and I have also submitted a complaint to Stripe. I have retained payment records, screenshots and the correspondence. This review concerns the billing and refund handling; cancellation and the small refund have not resolved the larger disputed charge.

Cuando te venden alguna de sus guías por pocos dólares, a los pocos días te cargan en la tarjeta el importe de una suscripción aunque en el proceso de compra hayas rechazado dicha suscripción. No me han reembolsado el importe y eso que les he enviado un vídeo del proceso de compra donde demuestro que rechazé cualquier posibilidad de suscripción. Cuando alguien te roba tiene una palabra, ladrón.

One of the best online experiences that I have had.
I miss understood what I was ordering and when I explained what I had done, they immediately removed all the extras that I had ordered by mistake.
Then on top of that, went over and above and gave me a bonus gift. Sofia in particular is a star.

I bought the guide Claude that is great and well explained and easy to following. And if you have any doubts you can send an email to customer support services they are quickly in the response with the explanation. Good service.

Son unos ladrones, te dicen que te cobran 1,99 USD y despues sin avisar te cargan 59 USD
Ladrones!"

Не покупайте здесь, даже «дешёвый» гайд: через 3 дня спишут $49 за подписку

Цепочка такая. 22 октября я заплатила $3,49 за гайд по рекламе в Facebook. Цена и подача выглядели как разовая покупка. Единственное письмо после оплаты говорило только «гайд готов». Ни слова о подписке, пробном периоде, цене продления $49 или дате списания.

Ровно через три дня с моей карты списали $49. Чека не было. Письмо о доступе пришло через полчаса после списания и тоже молчало о подписке. Я подпиской не пользовалась и на неё не соглашалась.

Что сделала компания, когда я попросила вернуть деньги:

пять раз подряд повторила одну и ту же фразу, что условия «были показаны» и я «подтвердила» их;
отказалась показать экран оплаты и запись моего согласия, то есть единственное доказательство своих слов;
вместо возврата предложила 1, 3, 6, 12 месяцев, а затем «пожизненный» доступ к материалам, которые мне не нужны.

Продавец, уверенный в том, что клиент согласился, показал бы это доказательство. Свою позицию я передала в банк, в Stripe и в FTC. Судя по отзывам других покупателей, которых я нашла, у многих та же история: маленький платёж, потом неожиданные $49 .

Если всё же покупаете: сразу после оплаты зайдите в личный кабинет, найдите подписку и отключите продление, а списания на карте проверяйте в первые дни.

It's the worst web about subscriptions. First sell you a program for a few dollars and then charge a huge amount with your card. BE AWARE.

The company sets up a hidden subscription for $69/month in exchange for a $1.99 payment. Be careful!

SON EATAFADORES no ponga nada ahi son estafadores y si lo hiciero borre la tarjeta hacen pago no autoizado

unclear conditions, unavailability of English for many learning materials

I personally took courses at Universidad Neurona, and they exceeded all my expectations. The curriculum makes mastering AI tools simple and engaging in Spanish, bridging the gap between theory and practical application. Thanks to the hands-on approach, I was able to use what I learned right away to boost my workflow. Highly recommended!